I Had question about deal on app when drove up to window.. No one knows anything at this location. Manager is disrespectful and dismissive. Rude staff. I won’t go back again.
Atmosphere: 1
Food: 1
Service: 1
Dominique Dixon
The team was great and service was quick. I ordered the Raspberry Cold Brew with cream on the side. And 2 hours later I noticed this cuteness. It’s a small thing but it made me smile. Thank you!
Atmosphere: 5
Food: 5
Service: 5
NITRO NITRA
Amazing Amazing Amazing Staff. The beautiful queen at the drive thru was impeccable. Love the staff love the products. I'll be back
Atmosphere: 5
Food: 5
Service: 5
steven schick
They do not know how to make a strawberry Acie lemonade.
I was passing by and ordered one. Came out tasting like water.
2nd time, again just came out looking like pink water.
Starbucks is going downhill quickly with their poor service and horrible drinks.
Layla
idk who they had working the drive thru 7/12 at around 8am but she was very rude and dismissive. i didn’t even get to finish my order before she cut me off asking if i meant something else i said no and then she proceeded to be condescending and weird. that’s the first time i had to leave before i got my order.
Atmosphere: 1
Service: 1
Frederick Smith
I Respectfully would like for the whole World to know about Miss Isabelle L. From The Starbucks located at 4125 Concord Pike, in Wilmington, Delaware, She is So Professional and So Caring and Concerned, for Her Customers, and, I am forever Grateful and So Appreciative, of Her Hospitality, and I Believe That, One Day That, She will be Part Owner, of a Starbucks Franchise, One Day!!!
Atmosphere: 5
Service: 5
jay tea
For the last two days at this location their system has been down and they can’t do card transactions, cash only
Atmosphere: 1
Food: 1
Service: 2
Joey Blocker
Love this location! I go out of my way to get here today and few other times and the lobby is closed! No explanation on the sign they have on door!
Andrew
Not only were the staff members not putting in effort and showing attitude and overall being overwhelmed by the orders. I waited thirty minutes for my order, only for it be wrong . Never coming again .
Atmosphere: 1
Food: 1
Service: 1
Tracey “Cookie” Crumble
I’m giving a 4 because you never have Pistachio! Knowing this is a hot item you should have it!!! Bah humbug! Still love you though 😘
The girl does not know how to make Ice lavender cream oatmilk matcha, although she did them twice.
Myron Smith
Well, It's a Starbucks!!! The service here has always been great when I come in, BUT... The atmosphere is Horrible. definitely the worst I've seen anywhere in the Delaware or tristate area. The lighting is horrendous with the lowest most uncomfortable chairs. This isn't an enjoyable location to chill with friends or get work done. I'm sure this company can do better.
Atmosphere: 1
Food: 4
Service: 5
Louis Iannici
Very good service as always, but that new chickpea falata Maybe the worst product I have ever tried hard as a rock on the outside.Nothing in the middle Maybe one heaping tablespoon Of tasteless and no flavor.... I'll stick to the mozzarella tomato pesto one of the better ones peace out
Atmosphere: 3
Food: 1
Service: 5
Mary C
Visited the store today and ordered 2 drinks and an everything bagel with cream cheese NOT toasted for my child, drinks came up okay and waited 15 mins for a bagel that never came. I asked an employee who was making coffee with pin straight light brown hair if she could check on our bagel since we were waiting and nobody else was around and she said “I’m not on food so you have to wait for whoever is” and then we waited longer and finally asked for a manager or help and a spanish woman who said she was the manager came out and I explained the problem and as I was telling her a male employee dropped a bagel on the counter that was toasted and the wrong order and they refused to remake it and shrugged and walked away. A Maroon haired woman who was working there was also laughing at us.
The store is also dirty and not cared for and the attitude of every worker I interacted with was disappointing. My daughter used to work for Starbucks and I have visited plenty of them and have never been treated so poorly and I paid for a bagel that wasn’t what my child asked for despite it being an un toasted bagel that she had ordered.
Atmosphere: 1
Service: 1
Giovanna Girard
The little girl at the drive thru is just terrible and this isn't the first time everyone has bad days so I initially wrote it off before in a prior experience but there's no professionalism or customer service skills with that one 1/28/24 @ 10:30
I Had question about deal on app when drove up to window.. No one knows anything at this location. Manager is disrespectful and dismissive. Rude staff. I won’t go back again.
Atmosphere: 1
Food: 1
Service: 1
The team was great and service was quick. I ordered the Raspberry Cold Brew with cream on the side. And 2 hours later I noticed this cuteness. It’s a small thing but it made me smile. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Amazing Amazing Amazing Staff. The beautiful queen at the drive thru was impeccable. Love the staff love the products. I'll be back
Atmosphere: 5
Food: 5
Service: 5
They do not know how to make a strawberry Acie lemonade.
I was passing by and ordered one. Came out tasting like water.
2nd time, again just came out looking like pink water.
Starbucks is going downhill quickly with their poor service and horrible drinks.
idk who they had working the drive thru 7/12 at around 8am but she was very rude and dismissive. i didn’t even get to finish my order before she cut me off asking if i meant something else i said no and then she proceeded to be condescending and weird. that’s the first time i had to leave before i got my order.
Atmosphere: 1
Service: 1
I Respectfully would like for the whole World to know about Miss Isabelle L. From The Starbucks located at 4125 Concord Pike, in Wilmington, Delaware, She is So Professional and So Caring and Concerned, for Her Customers, and, I am forever Grateful and So Appreciative, of Her Hospitality, and I Believe That, One Day That, She will be Part Owner, of a Starbucks Franchise, One Day!!!
Atmosphere: 5
Service: 5
For the last two days at this location their system has been down and they can’t do card transactions, cash only
Atmosphere: 1
Food: 1
Service: 2
Love this location! I go out of my way to get here today and few other times and the lobby is closed! No explanation on the sign they have on door!
Not only were the staff members not putting in effort and showing attitude and overall being overwhelmed by the orders. I waited thirty minutes for my order, only for it be wrong . Never coming again .
Atmosphere: 1
Food: 1
Service: 1
I’m giving a 4 because you never have Pistachio! Knowing this is a hot item you should have it!!! Bah humbug! Still love you though 😘
Restaurantji Recommends
The girl does not know how to make Ice lavender cream oatmilk matcha, although she did them twice.
Well, It's a Starbucks!!! The service here has always been great when I come in, BUT... The atmosphere is Horrible. definitely the worst I've seen anywhere in the Delaware or tristate area. The lighting is horrendous with the lowest most uncomfortable chairs. This isn't an enjoyable location to chill with friends or get work done. I'm sure this company can do better.
Atmosphere: 1
Food: 4
Service: 5
Very good service as always, but that new chickpea falata Maybe the worst product I have ever tried hard as a rock on the outside.Nothing in the middle Maybe one heaping tablespoon Of tasteless and no flavor.... I'll stick to the mozzarella tomato pesto one of the better ones peace out
Atmosphere: 3
Food: 1
Service: 5
Visited the store today and ordered 2 drinks and an everything bagel with cream cheese NOT toasted for my child, drinks came up okay and waited 15 mins for a bagel that never came. I asked an employee who was making coffee with pin straight light brown hair if she could check on our bagel since we were waiting and nobody else was around and she said “I’m not on food so you have to wait for whoever is” and then we waited longer and finally asked for a manager or help and a spanish woman who said she was the manager came out and I explained the problem and as I was telling her a male employee dropped a bagel on the counter that was toasted and the wrong order and they refused to remake it and shrugged and walked away. A Maroon haired woman who was working there was also laughing at us.
The store is also dirty and not cared for and the attitude of every worker I interacted with was disappointing. My daughter used to work for Starbucks and I have visited plenty of them and have never been treated so poorly and I paid for a bagel that wasn’t what my child asked for despite it being an un toasted bagel that she had ordered.
Atmosphere: 1
Service: 1
The little girl at the drive thru is just terrible and this isn't the first time everyone has bad days so I initially wrote it off before in a prior experience but there's no professionalism or customer service skills with that one 1/28/24 @ 10:30
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