This place has gone downhill so fast it makes me sad. When they 1st opened years ago we went all the time for dessert and team celebrations. Ice Cream is good, kids who worked there were friendly and the place was adorable. Plus there always seemed to be a manager onsite. Ice Cream is still good but that's about all that is the same.The place looks beat (paint peeling on floors, glass on cases is cloudy/dirty and the chairs and tables have seen better days). There never seems to be an adult onsite so sometimes you still get great service and others there is some young kid on their phone pretending you aren't standing there. I was in the other night and one of their ice cream freezers was just broke. I am sure they were waiting for service but it had the lid half on and just looked like a junkyard. So sad what this has become!
Atmosphere: 1
Food: 4
Service: 2
Erica Morales
Stopped in for my lunch break with a friend and we were very impressed with our order (açaí bowls). The prices were reasonable and the quality was great. We will be returning.
Atmosphere: 5
Food: 5
Service: 5
Jasmine Moye
When you pull up to sweet Nels for an ice cream craving and the door is locked and it’s not 9:30… guy looked at us and looked away. How rude! We got there at 9:05 on a Monday night.
Amina L
Stopped by for dessert. Not able to try anything prior. Got the pistachio gelato...big mistake. Not edible. I should have known when the worker was struggling to scrap it up. Also the place is huge; nothing to write home about.
Atmosphere: 3
Food: 2
Service: 4
Ali Ahmed Nawaz Sipra
Seemed like a nice place. I only had a coffee on can't say much about the desserts. However, It was open around 10pm while other places were not, so that's a great thing! Also had a lot of customers at that time, so must sell good ice-creams and desserts.
Atmosphere: 4
Food: 4
Service: 5
Riley Whalen
Always wanted to go here and it was the perfect place for a sweet treat on a Friday night! We will definitely be back to try the gelato or
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split
Bella C.
The service there was absolutely terrible. My family and I went to get a nice sweat treat and the girls working in the back were so clueless when asked what flavors were gluten free. Neither of them knew what gluten free was and proceeded to tell me that none of there flavors were gluten free because they contained milk and said they had sorbet gelato to offer. They then proceeded to pull customers from behind us to check out while we finished our entire ice cream before paying. To top it all off, the peppermint ice cream was like eating a frozen gritty tube of toothpaste. Overall disappointing experience.
Tripti Upadhyay
I went one day and the person gave us tasting of the ice creams and on another day they said the POLICY changed . I mean it changed in the same week? And the person even said "you can leave " . Just didnt appreciate the service for what a nice place it is.
Atmosphere: 4
Food: 3
Service: 1
Thomas Konetski
Enjoyed milkshakes with grandson to celebrate birthday. Molly made us great tasting shakes. Thanks for being open this Sunday.
The orange cake gelato was delicious. Especially enjoyed the nellie - small free sample scoop with purchase of your scoop! Only wish I saw the sign about the kids size on the sign before I ordered - it's at the very end of the board, not listed with the scoop sizes they sell!
Atmosphere: 5
Food: 5
Service: 5
Anthony B
Good ice cream. Crepes are more like pancakes than actual crepes.Also, this place needs to downscale in size dramatically. It's coffee and ice cream, you don't need a football field sized counter. Poor workers were running a marathon between the start of the line and the area where they make crepes.
Claudia Tirado
The place is always a good option for ice cream and crepes. Food it’s freshly made and tasty. However, there are some things unavailable first thing in the day, because they don’t have all the ingredients.
Ky D
It has a very good ambiance and the decor is lovely. The staff are very helpful and informative providing not only the daily specials but personal favorites to spur my choice.
David Nagel-Nunez
Great local sweets shop! We stopped here for some gelato and a crepe, and both were very good. The ice cream flavors were exciting went we enjoyed the ones we got. And they even included a free "Nelly" on top, which is a mini scoop of any flavor we went to try. My husband really enjoyed the coconut flavor!The only complaint is that you can't get any free samples. But they do allow you to get two flavors for the small size + the Nelly on top, for a total of three flavors.Overall, it's a great place and definitely recommend it.
The ice cream and service is always top notch.
Atmosphere: 5
Food: 5
Service: 5
This place has gone downhill so fast it makes me sad. When they 1st opened years ago we went all the time for dessert and team celebrations. Ice Cream is good, kids who worked there were friendly and the place was adorable. Plus there always seemed to be a manager onsite. Ice Cream is still good but that's about all that is the same.The place looks beat (paint peeling on floors, glass on cases is cloudy/dirty and the chairs and tables have seen better days). There never seems to be an adult onsite so sometimes you still get great service and others there is some young kid on their phone pretending you aren't standing there. I was in the other night and one of their ice cream freezers was just broke. I am sure they were waiting for service but it had the lid half on and just looked like a junkyard. So sad what this has become!
Atmosphere: 1
Food: 4
Service: 2
Stopped in for my lunch break with a friend and we were very impressed with our order (açaí bowls). The prices were reasonable and the quality was great. We will be returning.
Atmosphere: 5
Food: 5
Service: 5
When you pull up to sweet Nels for an ice cream craving and the door is locked and it’s not 9:30… guy looked at us and looked away. How rude! We got there at 9:05 on a Monday night.
Stopped by for dessert. Not able to try anything prior. Got the pistachio gelato...big mistake. Not edible. I should have known when the worker was struggling to scrap it up. Also the place is huge; nothing to write home about.
Atmosphere: 3
Food: 2
Service: 4
Seemed like a nice place. I only had a coffee on can't say much about the desserts. However, It was open around 10pm while other places were not, so that's a great thing! Also had a lot of customers at that time, so must sell good ice-creams and desserts.
Atmosphere: 4
Food: 4
Service: 5
Always wanted to go here and it was the perfect place for a sweet treat on a Friday night! We will definitely be back to try the gelato or
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split
The service there was absolutely terrible. My family and I went to get a nice sweat treat and the girls working in the back were so clueless when asked what flavors were gluten free. Neither of them knew what gluten free was and proceeded to tell me that none of there flavors were gluten free because they contained milk and said they had sorbet gelato to offer. They then proceeded to pull customers from behind us to check out while we finished our entire ice cream before paying. To top it all off, the peppermint ice cream was like eating a frozen gritty tube of toothpaste. Overall disappointing experience.
I went one day and the person gave us tasting of the ice creams and on another day they said the POLICY changed . I mean it changed in the same week? And the person even said "you can leave " . Just didnt appreciate the service for what a nice place it is.
Atmosphere: 4
Food: 3
Service: 1
Enjoyed milkshakes with grandson to celebrate birthday. Molly made us great tasting shakes. Thanks for being open this Sunday.
Atmosphere: 5
Service: 5
Restaurantji Recommends
The orange cake gelato was delicious. Especially enjoyed the nellie - small free sample scoop with purchase of your scoop! Only wish I saw the sign about the kids size on the sign before I ordered - it's at the very end of the board, not listed with the scoop sizes they sell!
Atmosphere: 5
Food: 5
Service: 5
Good ice cream. Crepes are more like pancakes than actual crepes.Also, this place needs to downscale in size dramatically. It's coffee and ice cream, you don't need a football field sized counter. Poor workers were running a marathon between the start of the line and the area where they make crepes.
The place is always a good option for ice cream and crepes. Food it’s freshly made and tasty. However, there are some things unavailable first thing in the day, because they don’t have all the ingredients.
It has a very good ambiance and the decor is lovely. The staff are very helpful and informative providing not only the daily specials but personal favorites to spur my choice.
Great local sweets shop! We stopped here for some gelato and a crepe, and both were very good. The ice cream flavors were exciting went we enjoyed the ones we got. And they even included a free "Nelly" on top, which is a mini scoop of any flavor we went to try. My husband really enjoyed the coconut flavor!The only complaint is that you can't get any free samples. But they do allow you to get two flavors for the small size + the Nelly on top, for a total of three flavors.Overall, it's a great place and definitely recommend it.