The Burger Bar by Wegmans

You need a better system for allergy control. I went to Medford location today (and have been there a handful of time before) ordered my hamburger with lettuce only on a gluten free bun. My beeper went off and I went to pick up my food which was the I assumed was the only burger in the "expo window". I asked if this was my gluten free burger, to no response so I asked again. The only person paying attention "nodded at me" so I repeated my question and he responded "yes". I did notice my roll did look different from other burgers I saw but there was a small package of animal crackers on my tray that I took off the tray and left on counter. I ate my burger, went home and as the Super Bowl game began (3 hours after eating) came the sharp stomach pains, light headedness, vomiting and diarrhea. Better allergen control is necessary before you seriously hurt someone.

The Burger Bar used to be great, but has definately gone downhill. A visit before a Saturday night shopping trip was less than fulfilling. The organization and layout is chaotic, the order line is right by the front door, and even a moderate amount of traffic blocks the entrance from others exiting or who have pickup order, and requires people standing in line to sometimes leave the doors open or to stand out in the cold. Apparently the same folks that designed the East Avenue Wegmans parking lot were commissioned for this layout. In today's fast food layout, the checkout process is very inefficient, further exasperating the problem; it appears to be very manual. There is no easy pre-ordering process or efficient use of technology that would move the line faster. Even the payment terminals are different and more primitive than Wegmans uses elsewhere and take longer. And some genius actually thought it was a good idea to raise the price of online pickup orders by over 20% an item, which discourages the use of technology for pickup orders which might siphon off some of the line traffic. The food was definately mediocre and it's quality has deteriorated since the burger bar opened. The salmon tasted like it came out of the freezer, the fries were less than crispy, and the burger patty was too mushy and falling apart. Moro er, the place was messy, trash h cans were overflowing. There were trash items on the floor in front of the trash station, and ketchup and food remnants on the surface around the trash receptacle. It was just a disappointing experience and not the quality and thoughtfulness I've come to expect from Wegmans.

Portions are getting smaller buns, burger very sad it use to be a good place for a burger