I’m beyond furious and you need to hear this, your General Manager (Baubacar Mbengue) at location (516 E Altamonte Dr Altamonte Springs, FL 32701) turned a simple sauce request into a full-blown nightmare and now I’m banned from your store for life over fifty cents.
I went through the drive-thru. No sauce came with my nuggets. I went inside calmly asked for some. Baubacar Mbengue (GM), instead of fixing it, demanded I pay fifty cents like I’m trying to rob the place. I said that’s ridiculous for a missing item, and he escalated: started yelling, told me to leave, then straight-up trespassed me less than 30 seconds of having a conversation. I asked for a refund and he refused. Then he called the cops while I stood there. Cops showed up, and now I’m trespassed. This general manager’s behavior was a textbook failure: he turned a tiny oversight no sauce with my nuggets into a power trip, demanding fifty cents like it was extortion, then escalating to trespass and cops when I pushed back. That’s not leadership; that’s ego. Real customer service means fixing problems first free sauce, quick apology, done not nickel-and-diming over pocket change while humiliating people. Profit follows loyalty, not intimidation. If he can’t grasp that basic rule, he’s in the wrong job.
This isn’t customer service. This is abuse of power. A grown man weaponizing policy over pocket change, humiliating a paying customer, and calling law enforcement on someone who just wanted honey mustard. Your brand looks pathetic right now
Atmosphere: 1
Food: 1
Service: 1
silvia vizio
The waiting is because day do the chicken 🐔 tenders fresh so you have to wait to be done
Atmosphere: 5
Food: 5
Service: 5
Blake Hunter
Best wendy's out of all branch
Mikesha Johnson
Thank you Ameila for your awesome customer service skills. 10 out of 10👌🏾
Atmosphere: 5
Food: 5
Service: 5
Andi Qalfi Zaputra
Suddenly cancelling my order after waiting 30 minutes
Kelvin Laboy
Stale buns and dry hamburger patties, food quality has fallen way off
Atmosphere: 1
Food: 1
Service: 1
Barry and Sue Bressler
We did drive thru. The service was exceptional. The chili was delicious!
Food: 5
Service: 5
Recommended dishes: Chili
Alexys Jacobson
I’ve been coming to this location specifically for the brownie batter Frosty, and it’s almost always made incorrectly. I usually come when it’s not busy and order just one Frosty, yet it’s consistently wrong. I pay extra for brownie batter, and half the time it’s not even added. I also always ask for chocolate, but it’s frequently made with vanilla instead, so I stopped asking.
Today, my Frosty had an excessive amount of oreos to the point that it was inedible—and I didn’t even order the oreo version. It’s frustrating to pay extra for something that’s rarely made correctly. At this point, I feel like I should be going to a different Wendy’s.
Phebus Coqmard 1
Good restaurant.
Atmosphere: 5
Food: 5
Service: 5
Patrick Lauer
The food was good and the staff was doing there best to keep up with the high volume. Seems like they could have used an extra hand on the floor working registers and preparing orders. Kinda tough for one person to handle all walk ins and mobile orders at once. It will always leave one side waiting. That aside good food and friendly staff.
To Wendy’s Corporate office,
I’m beyond furious and you need to hear this, your General Manager (Baubacar Mbengue) at location (516 E Altamonte Dr
Altamonte Springs, FL 32701) turned a simple sauce request into a full-blown nightmare and now I’m banned from your store for life over fifty cents.
I went through the drive-thru. No sauce came with my nuggets. I went inside calmly asked for some. Baubacar Mbengue (GM), instead of fixing it, demanded I pay fifty cents like I’m trying to rob the place. I said that’s ridiculous for a missing item, and he escalated: started yelling, told me to leave, then straight-up trespassed me less than 30 seconds of having a conversation. I asked for a refund and he refused. Then he called the cops while I stood there. Cops showed up, and now I’m trespassed. This general manager’s behavior was a textbook failure: he turned a tiny oversight no sauce with my nuggets into a power trip, demanding fifty cents like it was extortion, then escalating to trespass and cops when I pushed back. That’s not leadership; that’s ego. Real customer service means fixing problems first free sauce, quick apology, done not nickel-and-diming over pocket change while humiliating people. Profit follows loyalty, not intimidation. If he can’t grasp that basic rule, he’s in the wrong job.
This isn’t customer service. This is abuse of power. A grown man weaponizing policy over pocket change, humiliating a paying customer, and calling law enforcement on someone who just wanted honey mustard.
Your brand looks pathetic right now
Atmosphere: 1
Food: 1
Service: 1
The waiting is because day do the chicken 🐔 tenders fresh so you have to wait to be done
Atmosphere: 5
Food: 5
Service: 5
Best wendy's out of all branch
Thank you Ameila for your awesome customer service skills. 10 out of 10👌🏾
Atmosphere: 5
Food: 5
Service: 5
Suddenly cancelling my order after waiting 30 minutes
Stale buns and dry hamburger patties, food quality has fallen way off
Atmosphere: 1
Food: 1
Service: 1
We did drive thru. The service was exceptional. The chili was delicious!
Food: 5
Service: 5
Recommended dishes: Chili
I’ve been coming to this location specifically for the brownie batter Frosty, and it’s almost always made incorrectly. I usually come when it’s not busy and order just one Frosty, yet it’s consistently wrong. I pay extra for brownie batter, and half the time it’s not even added. I also always ask for chocolate, but it’s frequently made with vanilla instead, so I stopped asking.
Today, my Frosty had an excessive amount of oreos to the point that it was inedible—and I didn’t even order the oreo version. It’s frustrating to pay extra for something that’s rarely made correctly. At this point, I feel like I should be going to a different Wendy’s.
Good restaurant.
Atmosphere: 5
Food: 5
Service: 5
The food was good and the staff was doing there best to keep up with the high volume. Seems like they could have used an extra hand on the floor working registers and preparing orders. Kinda tough for one person to handle all walk ins and mobile orders at once. It will always leave one side waiting. That aside good food and friendly staff.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Never have any issues here. Clean and quick
Atmosphere: 5
Food: 5
Service: 5
They got my order wrong... gave me two water cups when there should've been three.
Atmosphere: 1
Food: 1
Service: 1
No gloves
Not open on time, waiting in view of the employees and no attempt to let me in
Awful this wendys will get your order wrong. Always check your back before exiting this location.
Atmosphere: 1
Food: 1
Service: 1
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