Kairos Latin Restaurant

Good food, reasonable prices friendly staff

Atmosphere: 4

Food: 4

Service: 4

I had been craving baleadas for a week and these did not disappoint! We ordered the “baleadas con todo” and pupusas. Both were delicious! Very authentic food and friendly service. Thank you!

I’m reviewing to express my deep disappointment with the experience I had today with your restaurant — an experience that was entirely unacceptable, especially for a business that relies on quality food and customer satisfaction to thrive.

I had been craving Pupusas all week and specifically chose your establishment because I’ve had good experiences in the past. I expected consistency, care, and attention to quality. Unfortunately, what I received was far from that.

After placing my order and heading home — excited to finally enjoy my meal — I was met with burnt, poorly assembled Pupusas that were stuck together, falling apart, and leaking all of their filling. Not only was the presentation entirely unappetizing, but the food was simply not in a condition that should have ever been sent out to a paying customer. This is not a minor oversight; this is a failure in quality control and pride in service.

What made this worse was how the situation was handled when I called to inform you. Instead of listening, acknowledging the issue, and offering a simple, sincere apology, I was met with defensiveness and denial. I wasn’t calling to argue — I wasn’t even asking for a refund. I was giving you feedback so that you could be aware and hopefully improve. But instead of ownership, I was met with an argument and, shortly after, a series of calls that frankly felt more harassing than helpful.

Let me be clear: good food is not just about taste. It’s about presentation, consistency, and care. When you serve something that leaves your kitchen, it is a direct reflection of your business. There is no excuse to send out burnt, messy food — none. Arguing with a customer about what they clearly see in front of them only makes it worse. If your goal is to earn loyalty and return business, this is not the way to do it.

I’m not writing this to bash your restaurant, but to hold you accountable. You have served me well before, which is why this experience is so frustrating. Every customer deserves respect, and every meal should reflect a standard of excellence. What happened today should not have happened, and it certainly should not be the standard you’re willing to defend.

Do better.

Food: 1

Service: 1

They don’t know How to speak English I Went in to get something to eat and try to give them my business and because I did not speak Their language she did not try to help me so I left. I will not recommend no one to that restaurant ever in my life and I will try to scare people away from that restaurant because they should know how to speak English because all nationality goes in to eat.

I absolutely love this place. The food is so good and the tamales are to die for!!

Great food and was quick

Good food
It has a variety of products
Hondurans...

Atmosphere: 4

Food: 4

Service: 4

Simply delicious

Atmosphere: 5

Food: 5

Service: 5

Prices are way above the pictures of the menu

The service was great! I had the mixed seafood soup and it was delicious!

Atmosphere: 4

Food: 5

Service: 5

Very pleasant atmosphere, the lady who served was also very friendly and the food was incredible… highly recommended.

Atmosphere: 5

Food: 5

Service: 5

Food and customer service is amazing!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Tostones

The truth is that you have to pay more attention to the cleanliness in this place because when I went to eat there were a lot of cockroaches coming out of a sink that they had and in the kitchen that they came like that, I never went back to see that. The truth is that the only good thing was the chicken with slices They need to improve. My husband ordered a tripe soup and he went to the hospital ? he ended up being very careful with the cleanliness and the food also leaves our Honduran astronomy very bad

Atmosphere: 1

Food: 2

Service: 2

Great place to drop in on the weekend or any day of the week

Atmosphere: 5

Food: 5

Service: 5

Great food

Atmosphere: 5

Food: 5

Service: 5