Bad customer service, they left me on hold for 45min and never picked up the phone. My order of $72 was completely wrong and we had to end up ordering from Dominos Pizza.
Food: 1
Service: 1
Angelique Mclean
Made me a cute heart shaped pizza and left a cute message on the box! Really made my night!! Thank guys! Happy Valentine’s Day!
Food: 5
Service: 5
Blanton Beathea
One of the best Pizza Huts around.
Atmosphere: 5
Food: 5
Service: 5
Loraine Durigan
Just an FYI to anyone who tries to use the app. Make sure you know exactly how your pizza order will be placed as once it’s ordered, you will not be able to change. The phone number listed goes to an out of country call center and when you ask to call the store, you will be placed on a forever hold as the store doesn’t hear the phone ringing. I needed change my order from pickup to delivery once I saw that my order would only take 12 minutes. The duration I sat on hold was over 12 minutes, up until the point I arrived at the store to pick up my order. Here’s the kicker, the tip you add in the beginning cannot be modified after. My gratuity was intended for delivery, not to just make my pizza and had I known the gratuity was only for pickup, would have adjusted accordingly. I was told at the store gratuity mods cannot be made once the order is placed. Lesson learned for sure as well as one lost customer.
Atmosphere: 3
Food: 4
Service: 1
Javier
Ordered the new New York pizza and the only thing that tasted good was the anchovy that over powered the pizza. The sauce was bland and the dough was undercooked and this is not a rating because I went there once this is the fourth time I would never ever go there and please people just go across the street to Anthony’s Pizza in Apopka. Anything better than Pizza Hut?
Atmosphere: 1
Food: 1
Service: 1
B T
Got the chicken Alfredo pasta, which I had to wait on as it was still being prepared. 5 min drive home, and Luke warm and cold in some spots. Not a good representation for Pizza Hut.
Atmosphere: 4
Food: 2
Service: 4
Nick Johnson
Had a mix up with the restaurant and the delivery time but the manager was super professional and very helpful, they only had one driver working at the time and I understood that means I might have to wait a little longer than expected, but they treated me with kindness and respect and I really appreciate it.
Atmosphere: 4
Food: 4
Service: 5
Jason Miller
the one in apopka on rock springs road is terrible. The pan pizza is not the same as it used to be. And you have to order online to get the pizza deals.
Atmosphere: 1
Food: 2
Service: 2
Calvin Warwick
I ordered Tavern pizza and got regular-cut pizza with the wrong ingredients. My last visit to this location. That is not Tavern style Chi-Town pizza. I am from there.
Atmosphere: 1
Food: 1
Service: 1
Kelli Earl
Horrible, I'll stick with Little Ceasars because a $23 sucky pizza SUCKS!
Y’all kept both of the 2L drinks I ordered. L staff and delivery person
Service: 1
Sylvia Leonides
I order Pizza Hut all the time But lately it has been terrible ,,, Last night I ordered Pasta. It took them 2 hours and 42 minutes to deliver it to me and I live 10 minutes down the road. An you could tell it had been cooked over 2 hours prior and probably sat in the store. Waiting for someone to deliver it, so with that being said, They will not be receiving anymore of my money for a while.
Food: 1
J Dior
Wrong order… bad customer service DONT RECOMMEND!!!!
Atmosphere: 1
Food: 1
Service: 1
Keke Thomas
There no point of a box to ask any additional information just for them not to follow it I ask for well done cause half the time the cheese not full cooked I wanted the deal but one large pizza and get the other pizza for a $1 to not even eat all my pizza just cause the cheese wasn’t fully cooked
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Pepperoni Pizza, Cheese Pizza
Linda Denton
Could not deliver pizza because they have drivers that don't know how to read a map that's why I don't order Pizza Hut
Bad customer service, they left me on hold for 45min and never picked up the phone. My order of $72 was completely wrong and we had to end up ordering from Dominos Pizza.
Food: 1
Service: 1
Made me a cute heart shaped pizza and left a cute message on the box! Really made my night!! Thank guys! Happy Valentine’s Day!
Food: 5
Service: 5
One of the best Pizza Huts around.
Atmosphere: 5
Food: 5
Service: 5
Just an FYI to anyone who tries to use the app. Make sure you know exactly how your pizza order will be placed as once it’s ordered, you will not be able to change. The phone number listed goes to an out of country call center and when you ask to call the store, you will be placed on a forever hold as the store doesn’t hear the phone ringing. I needed change my order from pickup to delivery once I saw that my order would only take 12 minutes. The duration I sat on hold was over 12 minutes, up until the point I arrived at the store to pick up my order. Here’s the kicker, the tip you add in the beginning cannot be modified after. My gratuity was intended for delivery, not to just make my pizza and had I known the gratuity was only for pickup, would have adjusted accordingly. I was told at the store gratuity mods cannot be made once the order is placed. Lesson learned for sure as well as one lost customer.
Atmosphere: 3
Food: 4
Service: 1
Ordered the new New York pizza and the only thing that tasted good was the anchovy that over powered the pizza. The sauce was bland and the dough was undercooked and this is not a rating because I went there once this is the fourth time I would never ever go there and please people just go across the street to Anthony’s Pizza in Apopka. Anything better than Pizza Hut?
Atmosphere: 1
Food: 1
Service: 1
Got the chicken Alfredo pasta, which I had to wait on as it was still being prepared. 5 min drive home, and Luke warm and cold in some spots. Not a good representation for Pizza Hut.
Atmosphere: 4
Food: 2
Service: 4
Had a mix up with the restaurant and the delivery time but the manager was super professional and very helpful, they only had one driver working at the time and I understood that means I might have to wait a little longer than expected, but they treated me with kindness and respect and I really appreciate it.
Atmosphere: 4
Food: 4
Service: 5
the one in apopka on rock springs road is terrible. The pan pizza is not the same as it used to be. And you have to order online to get the pizza deals.
Atmosphere: 1
Food: 2
Service: 2
I ordered Tavern pizza and got regular-cut pizza with the wrong ingredients. My last visit to this location. That is not Tavern style Chi-Town pizza. I am from there.
Atmosphere: 1
Food: 1
Service: 1
Horrible, I'll stick with Little Ceasars because a $23 sucky pizza SUCKS!
Atmosphere: 1
Service: 1
Restaurantji Recommends
Y’all kept both of the 2L drinks I ordered. L staff and delivery person
Service: 1
I order Pizza Hut all the time But lately it has been terrible ,,, Last night I ordered Pasta. It took them 2 hours and 42 minutes to deliver it to me and I live 10 minutes down the road. An you could tell it had been cooked over 2 hours prior and probably sat in the store. Waiting for someone to deliver it, so with that being said, They will not be receiving anymore of my money for a while.
Food: 1
Wrong order… bad customer service DONT RECOMMEND!!!!
Atmosphere: 1
Food: 1
Service: 1
There no point of a box to ask any additional information just for them not to follow it I ask for well done cause half the time the cheese not full cooked I wanted the deal but one large pizza and get the other pizza for a $1 to not even eat all my pizza just cause the cheese wasn’t fully cooked
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Pepperoni Pizza, Cheese Pizza
Could not deliver pizza because they have drivers that don't know how to read a map that's why I don't order Pizza Hut
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