I’ve never been disappointed by the 559 store itself. It’s the app and the website that I am upset with. I have spent several days trying to reload the app and reset my password but I cannot even log in on the computer.I just want the store manager to know why I have stopped ordering (and I used to be in around once a week).
Food: 5
Service: 1
Peggy Amolsch
Parking: Both Auburndale location are easy access, great menu options, great variety of selections of other options to select.
Recommended dishes: Traditional Wings, Pepperoni Pizza
PolarityGames
They accepted my DoorDash at 11:25 and then waited out the clock until they closed at 12:00. And then declined my call when I called at 12:01 to figure out what was going on. To make it worse since they marked it as being prepared I couldn’t even get a full refund. This has happened twice.
Karen Pearce
Incorrect order. AGAIN.
Food: 2
Service: 1
Laura Howard
Tried to order on phone put on hold for over 30 minutes very badParking: It is hard to find a handy cap spot there to parkKid-friendliness: The cashier was very rude and out spoken on how people were bothering her Yes she needs to fired I work in customer service this is not good we will think twice about going there again food was cold in the middle had to finish cooking it at home and the pizza was not cut at all neither was the bread sticks or cinnamon sticks very bad my food was rushed by a bad cashier don’t recommend this store to anyone. At Publix plaza on state road 559
Atmosphere: 1
Food: 1
Service: 1
Jean Colucci
I ordered a large meat lover’s with barbecue sauce, no sauce on the pizza. I called Pizza Hut and I was told I should have brought the pizza back. I try to explain to them that I’m elderly and need a cane to get around, I barely made it to pick up the pizza. This is the problem, no one wants to take responsibility when they mess up. Next time you order a barbecue pizza make sure you have a bottle of sauce at home.. ?
Service: 1
Latricia Richards-Smith
order food for my kids pizza party delivery took an1hr, my thin crust was cold and tasted like cardboard. Don't offer delivery if you cant get to people on time and don't have
They were good the first two times I ordered from them. The pizza has suck every time I try to say hay kids it pizza night. The thin crust at Pizza Hut is supposed to be crispy, every time it has been tasting like a microwave pizza. The customer service from driver when one is available sucks. Also they tend to get the order wrong. It new to the area hopefully they can turn it around or we will just go back to little Cesar’s. For the amount you spend here you as customer deserve better.
Atmosphere: 5
Food: 1
Service: 3
Recommended dishes: Cheese Sticks
RV home
The Pizza Hut In auburndale RocksParking: Plenty of parking spaces as this is in a strip mall
Overcharged me and didn't care. Girl on front counter does not know job.
Atmosphere: 1
Food: 4
Service: 1
Cheri Chumney
Staff was not friendly and did not follow directions on my order. They offer contactless and then
Atmosphere: 1
Food: 1
Service: 1
Scott Stephens
I ordered a pizza for a big New Yorker was told it would take approximately 30 to 40 minutes. That was soon meet the driver in front of the store where I was parked at. I was waiting at the 30-minute mark and no one ever showed. After over an hour I called and asked what happened. Apparently the person who took my order reversed two numbers on my telephone number and the driver couldn't contact me because of that so he took the pizza back to their store. After calling again then delivered it I asked if it was cold or if it was still warm and he said oh it's very warm we kept it hot for you. When I got the pizza it was almost cold completely the pizza itself had very little sauce and very few pepperoni slices when the driver left he said he was sorry, but that's all I paid good money for less than mediocre service and poor pizza quality. In the old days the customer was King and would have been offered a second chance either by refunding the money or giving a coupon for a second pizza.
Atmosphere: 1
Food: 1
Service: 2
Emily W.
If I could give it zero stars I would. Ordered today 11/19/23 - received the pizza box meal with an Alfredo pasta. Took one whiff and you can tell it's sour, one bite confirmed it. Called Pizza Hut and spoke to a worker, asked if we could just get wings made instead. The "MANAGER" David refused due to the price difference of 4$. Said they can remake the pasta - sorry but absolutely not. If one is soured, the rest will be as well. No wonder this place has such horrible reviews. We returned the pasta and will not be ordering again. As for the rest of the order, breadsticks were burnt, but pizza was okay They also did not give us any of the ranch sauces we ordered.
Anthony Stone
I called Pizza hut and customer Service placed my order at the wrong location, so when I arrived for my pizza they had no pizza for me, which I was kinda disappointed about.Alex, one of the employees told me he could help me and took my order and apologized for the inconvenience which wasnt his fault. I had just got off from work and was overly tired and hungry, but he definitely made the 15mins worth the wait. Thank you Alex for you great customer service ? And the pizza looked amazing ? I will be ordering again.
I’ve never been disappointed by the 559 store itself. It’s the app and the website that I am upset with. I have spent several days trying to reload the app and reset my password but I cannot even log in on the computer.I just want the store manager to know why I have stopped ordering (and I used to be in around once a week).
Food: 5
Service: 1
Parking: Both Auburndale location are easy access, great menu options, great variety of selections of other options to select.
Recommended dishes: Traditional Wings, Pepperoni Pizza
They accepted my DoorDash at 11:25 and then waited out the clock until they closed at 12:00. And then declined my call when I called at 12:01 to figure out what was going on. To make it worse since they marked it as being prepared I couldn’t even get a full refund. This has happened twice.
Incorrect order. AGAIN.
Food: 2
Service: 1
Tried to order on phone put on hold for over 30 minutes very badParking: It is hard to find a handy cap spot there to parkKid-friendliness: The cashier was very rude and out spoken on how people were bothering her Yes she needs to fired I work in customer service this is not good we will think twice about going there again food was cold in the middle had to finish cooking it at home and the pizza was not cut at all neither was the bread sticks or cinnamon sticks very bad my food was rushed by a bad cashier don’t recommend this store to anyone. At Publix plaza on state road 559
Atmosphere: 1
Food: 1
Service: 1
I ordered a large meat lover’s with barbecue sauce, no sauce on the pizza. I called Pizza Hut and I was told I should have brought the pizza back. I try to explain to them that I’m elderly and need a cane to get around, I barely made it to pick up the pizza. This is the problem, no one wants to take responsibility when they mess up. Next time you order a barbecue pizza make sure you have a bottle of sauce at home.. ?
Service: 1
order food for my kids pizza party delivery took an1hr, my thin crust was cold and tasted like cardboard. Don't offer delivery if you cant get to people on time and don't have
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheese Sticks, Pepperoni Lovers Pizza
They were good the first two times I ordered from them. The pizza has suck every time I try to say hay kids it pizza night. The thin crust at Pizza Hut is supposed to be crispy, every time it has been tasting like a microwave pizza. The customer service from driver when one is available sucks. Also they tend to get the order wrong. It new to the area hopefully they can turn it around or we will just go back to little Cesar’s. For the amount you spend here you as customer deserve better.
Atmosphere: 5
Food: 1
Service: 3
Recommended dishes: Cheese Sticks
The Pizza Hut In auburndale RocksParking: Plenty of parking spaces as this is in a strip mall
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Lovers Pizza
Food was over
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Meat Lovers Pizza
Restaurantji Recommends
Overcharged me and didn't care. Girl on front counter does not know job.
Atmosphere: 1
Food: 4
Service: 1
Staff was not friendly and did not follow directions on my order. They offer contactless and then
Atmosphere: 1
Food: 1
Service: 1
I ordered a pizza for a big New Yorker was told it would take approximately 30 to 40 minutes. That was soon meet the driver in front of the store where I was parked at. I was waiting at the 30-minute mark and no one ever showed. After over an hour I called and asked what happened. Apparently the person who took my order reversed two numbers on my telephone number and the driver couldn't contact me because of that so he took the pizza back to their store. After calling again then delivered it I asked if it was cold or if it was still warm and he said oh it's very warm we kept it hot for you. When I got the pizza it was almost cold completely the pizza itself had very little sauce and very few pepperoni slices when the driver left he said he was sorry, but that's all I paid good money for less than mediocre service and poor pizza quality. In the old days the customer was King and would have been offered a second chance either by refunding the money or giving a coupon for a second pizza.
Atmosphere: 1
Food: 1
Service: 2
If I could give it zero stars I would. Ordered today 11/19/23 - received the pizza box meal with an Alfredo pasta. Took one whiff and you can tell it's sour, one bite confirmed it. Called Pizza Hut and spoke to a worker, asked if we could just get wings made instead. The "MANAGER" David refused due to the price difference of 4$. Said they can remake the pasta - sorry but absolutely not. If one is soured, the rest will be as well. No wonder this place has such horrible reviews. We returned the pasta and will not be ordering again. As for the rest of the order, breadsticks were burnt, but pizza was okay They also did not give us any of the ranch sauces we ordered.
I called Pizza hut and customer Service placed my order at the wrong location, so when I arrived for my pizza they had no pizza for me, which I was kinda disappointed about.Alex, one of the employees told me he could help me and took my order and apologized for the inconvenience which wasnt his fault. I had just got off from work and was overly tired and hungry, but he definitely made the 15mins worth the wait. Thank you Alex for you great customer service ? And the pizza looked amazing ? I will be ordering again.
Atmosphere: 5
Food: 5
Service: 5