Terrible customer service. People are clueless. I placed order for same day delivery and after 3 calls, I was told they didn’t bother and sent my order back to the store. If you don’t want to work, don’t be in a place that requires good service. I will be getting rid of my Nespresso machine and getting something else. Terrible.
Atmosphere: 1
Food: 1
Service: 1
Jose Carlos Azcarraga
Worst experience of my life. I bought a coffee machine and was never delivered. My friend went to make a complain and they did not take the responsibility and we lost all our money. The manager (Julio) was rude, threatened her and told her she was a thief!!! I will sue!!!
Service: 1
manuel padilla
I was inside the store looking at the capsule flavor board when an employee came to me, took it away, and escorted me outside. He said there was a line of people outside when it was empty, in a very rude
Service: 1
Yeny alejandra de la peña
The person who attended us was very attentive.
Atmosphere: 5
Service: 5
Diego Martinelli
super rude and impatient, and with annoying jokes, I don't recommend the seller Rafael.
Atmosphere: 1
Food: 1
Service: 1
Petra Bordewyk
I'm not impressed with buying at the store. Will keep ordering online instead. Much friendlier and I always get freebies. At least a few free pods of new flavors to try. Nothing at the store ..... ?
Joe Alley
Always a good experience every time that I return to buy Ristretto and Roma. Thank you for being so kind ? ? ❤
Atmosphere: 5
Food: 5
Service: 5
Zoraide
"Explore the world of luxury coffee at Nespresso, Aventura Mall, Florida. ☕ Discover an exceptional selection of premium coffees and experience the elegance of Nespresso machines. From intense espressos to delicate lattes, each cup is a masterpiece. Immerse yourself in the pleasure of coffee at Nespresso!…One more option that you may like.
Atmosphere: 5
Food: 5
Service: 5
WENDY A GARRIDOR
Too many people
Guillermo Herrera
They make it impossible for anyone to shop, condescending staff, not
I was at the Nespresso store on Friday afternoon, 12/8. Usually, I don't write reviews but this experience really warranted one because I was really disappointed. I really love coming to the Nespresso store to purchase my coffee pods for my Vertuo machine and just looking around to see any new items I can purchase. Every time, I visit the store, i feel welcomed by the staff and they offer me a cup of coffee while i shop. This time around, I had to approach a staff member although the store was empty, they were very rigid, not welcoming at all, and presented with a rude attitude. after i chose my coffee's the person helping me saw i was looking at the free coffee station and he then asked if i wanted one. at that point i was so turned off, i just wanted to take my coffee and leave. i am surprised by this experience and it just upset me that, i drove 45 min there and back primarily for this store and this is the experience i had to face. Also, for years now, i usually get the two free pod samples after buying so many sleeves. not this time around.
Atmosphere: 1
Service: 1
ana julia grisanti
Today at 7:25pm I came to get some coffee and the service was the worst. I ask for some recommendations and the girl treatment pretty rude and dry. We ask how one of the coffee tastes and she. Just said it “is just coffee, they all taste like coffee”
Atmosphere: 1
Food: 1
Service: 1
Amanda Brahim
Had a great experience with Amariah- she was so helpful, knowledgeable and kind. Bought a new machine and Will definitely come back!
Atmosphere: 5
Food: 5
Service: 5
C
Purchased some coffee and lady wasn't very pleasant. Not rude but just enough to get me out. When I left, she gave me the wrong coffee. I went back and told another rep what happened. He assisted but no apology for their mistake.
Atmosphere: 2
Food: 4
Service: 1
Tina Stein
Popped in few minutes before closing. The associate was kind enough to let me inc, listened to what capsules I needed, and the entire transaction took mere minutes. Not entirely die to closing. I had my hands rather full literally speaking. No sales pitches and the like. Very well managed in my brief experience.
Terrible customer service. People are clueless. I placed order for same day delivery and after 3 calls, I was told they didn’t bother and sent my order back to the store. If you don’t want to work, don’t be in a place that requires good service. I will be getting rid of my Nespresso machine and getting something else. Terrible.
Atmosphere: 1
Food: 1
Service: 1
Worst experience of my life. I bought a coffee machine and was never delivered. My friend went to make a complain and they did not take the responsibility and we lost all our money. The manager (Julio) was rude, threatened her and told her she was a thief!!! I will sue!!!
Service: 1
I was inside the store looking at the capsule flavor board when an employee came to me, took it away, and escorted me outside. He said there was a line of people outside when it was empty, in a very rude
Service: 1
The person who attended us was very attentive.
Atmosphere: 5
Service: 5
super rude and impatient, and with annoying jokes, I don't recommend the seller Rafael.
Atmosphere: 1
Food: 1
Service: 1
I'm not impressed with buying at the store. Will keep ordering online instead. Much friendlier and I always get freebies. At least a few free pods of new flavors to try. Nothing at the store ..... ?
Always a good experience every time that I return to buy Ristretto and Roma. Thank you for being so kind ? ? ❤
Atmosphere: 5
Food: 5
Service: 5
"Explore the world of luxury coffee at Nespresso, Aventura Mall, Florida. ☕ Discover an exceptional selection of premium coffees and experience the elegance of Nespresso machines. From intense espressos to delicate lattes, each cup is a masterpiece. Immerse yourself in the pleasure of coffee at Nespresso!…One more option that you may like.
Atmosphere: 5
Food: 5
Service: 5
Too many people
They make it impossible for anyone to shop, condescending staff, not
Service: 1
Restaurantji Recommends
I was at the Nespresso store on Friday afternoon, 12/8. Usually, I don't write reviews but this experience really warranted one because I was really disappointed. I really love coming to the Nespresso store to purchase my coffee pods for my Vertuo machine and just looking around to see any new items I can purchase. Every time, I visit the store, i feel welcomed by the staff and they offer me a cup of coffee while i shop. This time around, I had to approach a staff member although the store was empty, they were very rigid, not welcoming at all, and presented with a rude attitude. after i chose my coffee's the person helping me saw i was looking at the free coffee station and he then asked if i wanted one. at that point i was so turned off, i just wanted to take my coffee and leave. i am surprised by this experience and it just upset me that, i drove 45 min there and back primarily for this store and this is the experience i had to face. Also, for years now, i usually get the two free pod samples after buying so many sleeves. not this time around.
Atmosphere: 1
Service: 1
Today at 7:25pm I came to get some coffee and the service was the worst. I ask for some recommendations and the girl treatment pretty rude and dry. We ask how one of the coffee tastes and she. Just said it “is just coffee, they all taste like coffee”
Atmosphere: 1
Food: 1
Service: 1
Had a great experience with Amariah- she was so helpful, knowledgeable and kind. Bought a new machine and Will definitely come back!
Atmosphere: 5
Food: 5
Service: 5
Purchased some coffee and lady wasn't very pleasant. Not rude but just enough to get me out. When I left, she gave me the wrong coffee. I went back and told another rep what happened. He assisted but no apology for their mistake.
Atmosphere: 2
Food: 4
Service: 1
Popped in few minutes before closing. The associate was kind enough to let me inc, listened to what capsules I needed, and the entire transaction took mere minutes. Not entirely die to closing. I had my hands rather full literally speaking. No sales pitches and the like. Very well managed in my brief experience.
Atmosphere: 5
Service: 5