through today at about 12:39, but the attitude was unacceptable - coming from a manager. my boyfriend simply asked “would this flavor refresher be better with lemonade?” and the employee very sarcastically said “suuuuure”. my boyfriend was kind and polite when asking the question and was met with hostility. this isn’t the first time something like this has happened at this location, but it’s insane that it happened a second time.
Atmosphere: 4
Food: 4
Service: 4
Daniel LaPointe
Took over 10 minutes to get an iced coffee and 2 breakfast sandwiches
Food: 4
Service: 1
Rudy Molina
To franchisee/owner
To be clear, this is an opportunity of growth not a complaint. It’s a reflection of a moment where your business could’ve done better. I am not a victim, this is very much a first world problem, and I am fortunate to have all the problems I have earned.
I ordered a large Matcha latte with no ice. I was given a cup about 3/4 full. The young lady at the window was very nice and apologetic and stated that it was company policy to only fill it that much when ordered with no ice.
I was sold a roughly 32 ounce drink, and since this particular location has a policy of under filling your drink due to ordering with no ice I am only allowed to consume about 20 ounces
First picture is of the drink given to me as I’m driving out of the drive-thru. Second picture is after the foam settled. Since the drink is wider at the top, then at the bottom, my cup is half full.
Franchisee there is no need to create obstacles for your team members that will hinder them from giving great customer service. I’m a firm believer that the service your business provides daily is a direct reflection of your leadership. I’m looking forward to your growth as a leader because it will only help your location grow as well!!
Take care of your team members and they will take care of your customers!!
Please do better!!
skylar howard
i don’t know who was taking our order in the drive through today at about 12:39, but the attitude was unacceptable - coming from a manager. my boyfriend simply asked “would this flavor refresher be better with lemonade?” and the employee very sarcastically said “suuuuure”. my boyfriend was kind and polite when asking the question and was met with hostility. this isn’t the first time something like this has happened at this location, but it’s insane that it happened a second time.
Atmosphere: 2
Food: 5
Service: 1
Mercedes Harriman
Waited 25 minutes for them to burn my bagel watch 10 people came and go..! I was in the drive-through and now my kid can’t even eat because the bagel very hard also burt.
Carlee Smith
The people in here treat you as if they are not getting paid.
Atmosphere: 1
Food: 5
Service: 1
Chrystal Mosley
Dunkin donuts in bartow is absolutely horrible... I stood at the counter for 5mins while the two girls working in there just walked from the drive-thru area to the area where they prepare the food ... never acknowledged us nor let us know if they would take care of us... we walked out .. just horrible service and attitudes
Jordan Grinslade
Gotta love Dunkins! Nothing to complain about
Atmosphere: 5
Food: 5
Service: 5
Bessie Corston
I visit Dunkin for my coffee and donuts when my day starts very early. My go to coffee hub.☺️
Quick and friendly service! Coffee was hot and just right! Food was good too! Stopped on the way back east and was worth it for sure!
Atmosphere: 5
Food: 5
Service: 5
CJ TYER
Wait time is ridiculous. 20 minutes in drive through. Do better.
Service: 1
John Gahn
Great donuts 🍩
Atmosphere: 5
Food: 5
Service: 5
lance quartermaine
The worse service you can get by far..You will wait in the drive thru for literally an hr before you get service..The employess are rude and the appearance of them is disgusting..Sloppy and dirty..
Atmosphere: 1
Food: 1
Service: 1
Brittany Domke
I got a Carmel macchiato and they put wayyyy to much milk and Carmel syrup in it.. I’ve never had a problem with this drink at any other Dunkin’ Donuts
through today at about 12:39, but the attitude was unacceptable - coming from a manager. my boyfriend simply asked “would this flavor refresher be better with lemonade?” and the employee very sarcastically said “suuuuure”. my boyfriend was kind and polite when asking the question and was met with hostility. this isn’t the first time something like this has happened at this location, but it’s insane that it happened a second time.
Atmosphere: 4
Food: 4
Service: 4
Took over 10 minutes to get an iced coffee and 2 breakfast sandwiches
Food: 4
Service: 1
To franchisee/owner
To be clear, this is an opportunity of growth not a complaint. It’s a reflection of a moment where your business could’ve done better. I am not a victim, this is very much a first world problem, and I am fortunate to have all the problems I have earned.
I ordered a large Matcha latte with no ice. I was given a cup about 3/4 full. The young lady at the window was very nice and apologetic and stated that it was company policy to only fill it that much when ordered with no ice.
I was sold a roughly 32 ounce drink, and since this particular location has a policy of under filling your drink due to ordering with no ice I am only allowed to consume about 20 ounces
First picture is of the drink given to me as I’m driving out of the drive-thru. Second picture is after the foam settled. Since the drink is wider at the top, then at the bottom, my cup is half full.
Franchisee there is no need to create obstacles for your team members that will hinder them from giving great customer service. I’m a firm believer that the service your business provides daily is a direct reflection of your leadership. I’m looking forward to your growth as a leader because it will only help your location grow as well!!
Take care of your team members and they will take care of your customers!!
Please do better!!
i don’t know who was taking our order in the drive through today at about 12:39, but the attitude was unacceptable - coming from a manager. my boyfriend simply asked “would this flavor refresher be better with lemonade?” and the employee very sarcastically said “suuuuure”. my boyfriend was kind and polite when asking the question and was met with hostility. this isn’t the first time something like this has happened at this location, but it’s insane that it happened a second time.
Atmosphere: 2
Food: 5
Service: 1
Waited 25 minutes for them to burn my bagel watch 10 people came and go..! I was in the drive-through and now my kid can’t even eat because the bagel very hard also burt.
The people in here treat you as if they are not getting paid.
Atmosphere: 1
Food: 5
Service: 1
Dunkin donuts in bartow is absolutely horrible... I stood at the counter for 5mins while the two girls working in there just walked from the drive-thru area to the area where they prepare the food ... never acknowledged us nor let us know if they would take care of us... we walked out .. just horrible service and attitudes
Gotta love Dunkins! Nothing to complain about
Atmosphere: 5
Food: 5
Service: 5
I visit Dunkin for my coffee and donuts when my day starts very early. My go to coffee hub.☺️
Atmosphere: 5
Food: 5
Service: 5
Trashy and bad service!
Atmosphere: 1
Service: 1
Restaurantji Recommends
Quick and friendly service! Coffee was hot and just right! Food was good too! Stopped on the way back east and was worth it for sure!
Atmosphere: 5
Food: 5
Service: 5
Wait time is ridiculous. 20 minutes in drive through. Do better.
Service: 1
Great donuts 🍩
Atmosphere: 5
Food: 5
Service: 5
The worse service you can get by far..You will wait in the drive thru for literally an hr before you get service..The employess are rude and the appearance of them is disgusting..Sloppy and dirty..
Atmosphere: 1
Food: 1
Service: 1
I got a Carmel macchiato and they put wayyyy to much milk and Carmel syrup in it.. I’ve never had a problem with this drink at any other Dunkin’ Donuts
Atmosphere: 2
Food: 1
Service: 2
Loading...