No matter what day I go or what time I go, there is always a long wait even if I’m the only person in the drive-through line. I’m not sure why I’m not sure if a staffing issue but I definitely feel like they should get that fixed because waiting there for more than 15 minutes at a time is a big ridiculous an alarming.
Service: 1
Sylvia Gomez
Worst service of all the Dunkins we've been to. They don't have cheddar cheese. We ordered the $6 meal but were charged for the sandwich and the coffee separately which was more, then they refused to reimburse us for the difference. The employees attitude showed total carelessness.
Atmosphere: 2
Food: 5
Service: 1
Amanda
Pulled into the drive thru this morning and saw the sign saying no card payments. Unfortunately, that meant walking away from a $25 order.
I was in the drive thru because I have small children in the car and was trying to get them dropped off and make it to work on time. Going inside isn’t a realistic option in that situation.
I understand policies change, but eliminating card payments in the drive thru removes the entire purpose of having a drive thru in the first place. It’s inconvenient for parents, commuters, and anyone on a tight morning schedule.
Disappointing experience, and an easy sale lost. I won’t be back.
tiffany heddleston
I have been visiting this place since it opened and the disrespect that was shown today from an employees and then when asked to speak to a manager they tell me that location don't have a manager anymore
Atmosphere: 1
Service: 1
Nick Ausburn
I genuinely feel bad for the employees that are working hard but there are a couple with zero work ethic or customer service. Drive thru was down. I went inside for only a couple donuts and the woman working the counter walked off mid line for a “30 min break” without saying anything to anyone. 10 minutes into her break, another employee noticed the same people were patiently waiting in line and came to the register and asked where the previous employee was because she was still logged into the register. That’s when the break information came out. The guy that came to help had trouble with the register and also walked off without any word to the customers. Eventually I walked out.
This is the third time I’ve been inside this DD and 2/3 times the service was horrible and everyone seemed too overwhelmed to handle the work load. I think there’s a massive opportunity for training and/or leadership support.
Atmosphere: 1
Service: 1
Jeff Hewett
This has to be the slowest service I’ve experienced at a Dunkin location. I wouldn’t bother writing this if it were a one-time issue, but it happens every single time I stop here—even when there are no other customers in line. The wait times are consistently excessive and don’t match the level of traffic in the store. Very frustrating experience overall.
Atmosphere: 1
Food: 5
Service: 1
Chris Tulloss
I ordered on the ap for pick up, and the ap glitched out and the order disappeared. I went in to ask about it when I arrived. The staff got right on it, found my order in their system, and got me on my way. They were very busy, but we're all very polite the whole time. Much appreciated!
Atmosphere: 5
Food: 5
Service: 5
Leo
Please do yourself a favor and don’t go to this location. Very slow service. Short staffed. And whoever here is not very competent.
Atmosphere: 1
Food: 1
Service: 1
ChiQuetta Wallace
This is by far the WORST Dunkin Donuts I’ve EVER been to!!! No matter what time of day you go, you’ll wait FOREVER in drive through for your order. I’ve been in line for 13 minutes now & the line has only pulled forward ONCE! The same 5 people that were inside standing at the counter waiting to order are still standing there too. If I hadn’t placed a mobile order, I would’ve left already & gone somewhere else. They need new management or something because this is absolutely ridiculous!!!
Service: 1
Christina Dignan
If you want to pay $6 for a cup of ice this is your Dunkin
I ordered from Doordash just this morning. I asked for a maple sugar bacon sandwich, and they give me a sausage egg and cheese with the sausage being the only thing cold on the damn sandwich. The sausage was bland too. How do yall even do that?
Even tried to call to complain and no one is answering the phone. I know yall are there and working, I had just placed the order.
Food: 1
Julia D
Please see the photo. My Google pixel can take temperatures and as you can see, the beverage was not hot and this drink was no more than 5-10 minutes old. My coworker encountered a not so pleasant worker at this Dunkin and we wonder if this was not an accident. This beverage was supposed to be a hot cocoa and I am that told it tastes like cold coffee instead. To any readers, go to Starbucks down the road.
Atmosphere: 1
Food: 1
Service: 1
craig profiro
Egg sandwich cold coffee absolutely the worst I have ever have from DD. Do yourself a favor and go somewhere else long wait on the drive up that’s why I think my sandwich was cold And I think I got somebody else’s coffee from last week
Atmosphere: 1
Food: 1
Service: 1
Carie Aguilar
No reason to do a mobile order because they never have your order ready . You still have to wait for 5 to 10 minutes. Not once have they had a order ready for me
Atmosphere: 3
Food: 2
Service: 1
B Shop
I just pay for a medium cup full of water supposedly sweet tea, thank you for your service. 🙃
No matter what day I go or what time I go, there is always a long wait even if I’m the only person in the drive-through line.
I’m not sure why I’m not sure if a staffing issue but I definitely feel like they should get that fixed because waiting there for more than 15 minutes at a time is a big ridiculous an alarming.
Service: 1
Worst service of all the Dunkins we've been to. They don't have cheddar cheese. We ordered the $6 meal but were charged for the sandwich and the coffee separately which was more, then they refused to reimburse us for the difference. The employees attitude showed total carelessness.
Atmosphere: 2
Food: 5
Service: 1
Pulled into the drive thru this morning and saw the sign saying no card payments. Unfortunately, that meant walking away from a $25 order.
I was in the drive thru because I have small children in the car and was trying to get them dropped off and make it to work on time. Going inside isn’t a realistic option in that situation.
I understand policies change, but eliminating card payments in the drive thru removes the entire purpose of having a drive thru in the first place. It’s inconvenient for parents, commuters, and anyone on a tight morning schedule.
Disappointing experience, and an easy sale lost. I won’t be back.
I have been visiting this place since it opened and the disrespect that was shown today from an employees and then when asked to speak to a manager they tell me that location don't have a manager anymore
Atmosphere: 1
Service: 1
I genuinely feel bad for the employees that are working hard but there are a couple with zero work ethic or customer service. Drive thru was down. I went inside for only a couple donuts and the woman working the counter walked off mid line for a “30 min break” without saying anything to anyone. 10 minutes into her break, another employee noticed the same people were patiently waiting in line and came to the register and asked where the previous employee was because she was still logged into the register. That’s when the break information came out. The guy that came to help had trouble with the register and also walked off without any word to the customers. Eventually I walked out.
This is the third time I’ve been inside this DD and 2/3 times the service was horrible and everyone seemed too overwhelmed to handle the work load. I think there’s a massive opportunity for training and/or leadership support.
Atmosphere: 1
Service: 1
This has to be the slowest service I’ve experienced at a Dunkin location. I wouldn’t bother writing this if it were a one-time issue, but it happens every single time I stop here—even when there are no other customers in line. The wait times are consistently excessive and don’t match the level of traffic in the store. Very frustrating experience overall.
Atmosphere: 1
Food: 5
Service: 1
I ordered on the ap for pick up, and the ap glitched out and the order disappeared. I went in to ask about it when I arrived. The staff got right on it, found my order in their system, and got me on my way. They were very busy, but we're all very polite the whole time. Much appreciated!
Atmosphere: 5
Food: 5
Service: 5
Please do yourself a favor and don’t go to this location. Very slow service. Short staffed. And whoever here is not very competent.
Atmosphere: 1
Food: 1
Service: 1
This is by far the WORST Dunkin Donuts I’ve EVER been to!!! No matter what time of day you go, you’ll wait FOREVER in drive through for your order. I’ve been in line for 13 minutes now & the line has only pulled forward ONCE! The same 5 people that were inside standing at the counter waiting to order are still standing there too. If I hadn’t placed a mobile order, I would’ve left already & gone somewhere else. They need new management or something because this is absolutely ridiculous!!!
Service: 1
If you want to pay $6 for a cup of ice this is your Dunkin
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
I ordered from Doordash just this morning. I asked for a maple sugar bacon sandwich, and they give me a sausage egg and cheese with the sausage being the only thing cold on the damn sandwich. The sausage was bland too. How do yall even do that?
Even tried to call to complain and no one is answering the phone. I know yall are there and working, I had just placed the order.
Food: 1
Please see the photo. My Google pixel can take temperatures and as you can see, the beverage was not hot and this drink was no more than 5-10 minutes old. My coworker encountered a not so pleasant worker at this Dunkin and we wonder if this was not an accident. This beverage was supposed to be a hot cocoa and I am that told it tastes like cold coffee instead. To any readers, go to Starbucks down the road.
Atmosphere: 1
Food: 1
Service: 1
Egg sandwich cold coffee absolutely the worst I have ever have from DD. Do yourself a favor and go somewhere else long wait on the drive up that’s why I think my sandwich was cold And I think I got somebody else’s coffee from last week
Atmosphere: 1
Food: 1
Service: 1
No reason to do a mobile order because they never have your order ready . You still have to wait for 5 to 10 minutes. Not once have they had a order ready for me
Atmosphere: 3
Food: 2
Service: 1
I just pay for a medium cup full of water supposedly sweet tea, thank you for your service. 🙃
Atmosphere: 2
Food: 1
Service: 1
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