This location has been going down hill for awhile now but after my latest visit I’m just done with this location.
Just some notes, I understand fast food often gets Karen like individuals that complain about really small stupid things, you’ll have to take my word for it but I’m not one of those people. I’m a patient person who has worked quite a few retail jobs and I have given this location benefit of the doubt for quite some time, I’ve also never written a negative review in my life this is the first time I’ve been compelled to do so. Additionally my experience is through the drive thru around lunch hours only so I can’t speak for how service might be inside or other times of the day.
Employees that takes orders and your money are the only good part of their drive thru experience, they’re polite and quick and as I’ll explain later actually punch in your order correctly.
Get to the handout window though and 90% of the time the staff there will be rude and sloppy, they won’t even acknowledge you and just thrusting stuff out the window at you often missing either parts of your order like drinks or simpler things like straws in the bag and when you ask for those items they get visibly annoyed with you, rolling eyes or huffing, before handing you what is at best something they should be giving you (like a straw) or at worst something you actively payed for (drinks, frosties, etc). Then there’s the food which often is made incorrectly and not due to incorrectly being punched in, like I said order takers are doing fine and every time I checked why my order was prepared incorrectly the receipt is correct so it’s the kitchen making the mistake.
My last visit is what compelled me to write this review as everything described above happened again got to the handout window the woman didn’t acknowledge I was there which was fine but then I got my bag handed and drink handed to me but no straw in the bag, I apologized and asked if I could please get a straw to which she rolled her eyes at me grabbed a straw and thrusted it angrily out the window. After I parked to eat I noticed my sandwich wrapper looked like it was just thrown in the bag half wrapped and when I opened the sandwitch was a mess with everything falling apart, condiments all over the wrapper and on top/bottom of the bun, and the part that actually bugged me is it looked smashed or crushed, not intentionally it appeared more like someone tried to quickly and lazily wrap the sandwich and smashed it in the process. Lastly the part that pushed me over the edge was the sandwich was missing a few I guess “toppings” for example there wasn’t any cheese (also I didn’t ask for any additional toppings these are just toppings that come with the sandwich and they were missing) I’ve had to go back many times with this location for getting my order wrong or missing items like this before but this time I just decided I’m done, not going back to correct my order and deal with attitudes instead I’m just not giving them my business any longer. I’d recommend unless things really change at this location you avoid spending money here as well.
TLDR: The only good thing here are the polite order takers, everything else expect attitudes, having to double check everything to get what you payed for, and even then poorly put together or smashed up food, just awful service pretty much all around.
Atmosphere: 3
Food: 1
Service: 1
Markus Smith
Always love this place! I've never had any problems when I eat there. Everything always tastes good, but then again, in not really that picky😁
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jr Cheeseburger, French Fries
Noe Flores
Came in today through drive through Stephanie the manager had outstanding customer service!!!
Atmosphere: 5
Food: 5
Service: 5
John Bruneau
Love their chili!
Atmosphere: 5
Food: 5
Service: 4
Norman Shireman
Great food
Atmosphere: 5
Food: 5
Service: 5
Jake Taylor
People are nice and polite but terrible at following directions even after they have you repeat the order twice and then they read it back to you correct. they still screwed up three out of three orders and completely forgot one of them. 10 out of 10 don’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Jessica Coffey
Location and staff are excellent so this isn’t a bad review on them at all! But the prices overall at Wendy’s is getting pretty high.. it’s fast food.. people expect fast and CHEAP food. I could have sat down somewhere for a few $ more but that’s my fault for not checking menus prices ahead I just expected cheaper food considering.
Cindy Swanson
Always consistent. Best of the fast food choices.
Jay Lucio
Staff is on point always quick and friendly
Atmosphere: 5
Food: 5
Service: 5
Erich Schiller
Love our Bartow Wendy’s. Seriously always good chili and the service is a knockout everytime. Thank you! 🏆🫶🍟 Also my wife is in love with the cheese fries right now. Happy wife happy life
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Hamburger, Wendy’S Baked Potatoes
Wasted $37 on three regular size meals. Food awful.
Atmosphere: 1
Food: 1
Service: 1
David Hirdes
Went the through the drive thru during lunch rush hour. They were quick, efficient, and food was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili
Mike Levan
Placed order and paid at the first window the employee was very nice and friendly then when I got to the second window the manager opened the window and I said hello and she never said a word. Then she proceeded to hand me 3 frosties without a drink holder. As everything was handed to me I said thank you and she still never acknowledged that I was even speaking then she opened the window to give me my order and said here ya go, again I said thank you and she still didn't respond. RUDE! Her staff learned their manners from someone else obviously.
mother of four
Always quick service. Me and my kids dined in. Only complaint was my hamburger wasn't hot. But other than that it was great
Atmosphere: 5
Food: 4
Service: 5
REF
Visiting other Wendy's restaurants in other cities sure increases my appreciation for this one in my home town.
This location has been going down hill for awhile now but after my latest visit I’m just done with this location.
Just some notes, I understand fast food often gets Karen like individuals that complain about really small stupid things, you’ll have to take my word for it but I’m not one of those people. I’m a patient person who has worked quite a few retail jobs and I have given this location benefit of the doubt for quite some time, I’ve also never written a negative review in my life this is the first time I’ve been compelled to do so. Additionally my experience is through the drive thru around lunch hours only so I can’t speak for how service might be inside or other times of the day.
Employees that takes orders and your money are the only good part of their drive thru experience, they’re polite and quick and as I’ll explain later actually punch in your order correctly.
Get to the handout window though and 90% of the time the staff there will be rude and sloppy, they won’t even acknowledge you and just thrusting stuff out the window at you often missing either parts of your order like drinks or simpler things like straws in the bag and when you ask for those items they get visibly annoyed with you, rolling eyes or huffing, before handing you what is at best something they should be giving you (like a straw) or at worst something you actively payed for (drinks, frosties, etc). Then there’s the food which often is made incorrectly and not due to incorrectly being punched in, like I said order takers are doing fine and every time I checked why my order was prepared incorrectly the receipt is correct so it’s the kitchen making the mistake.
My last visit is what compelled me to write this review as everything described above happened again got to the handout window the woman didn’t acknowledge I was there which was fine but then I got my bag handed and drink handed to me but no straw in the bag, I apologized and asked if I could please get a straw to which she rolled her eyes at me grabbed a straw and thrusted it angrily out the window. After I parked to eat I noticed my sandwich wrapper looked like it was just thrown in the bag half wrapped and when I opened the sandwitch was a mess with everything falling apart, condiments all over the wrapper and on top/bottom of the bun, and the part that actually bugged me is it looked smashed or crushed, not intentionally it appeared more like someone tried to quickly and lazily wrap the sandwich and smashed it in the process. Lastly the part that pushed me over the edge was the sandwich was missing a few I guess “toppings” for example there wasn’t any cheese (also I didn’t ask for any additional toppings these are just toppings that come with the sandwich and they were missing) I’ve had to go back many times with this location for getting my order wrong or missing items like this before but this time I just decided I’m done, not going back to correct my order and deal with attitudes instead I’m just not giving them my business any longer. I’d recommend unless things really change at this location you avoid spending money here as well.
TLDR: The only good thing here are the polite order takers, everything else expect attitudes, having to double check everything to get what you payed for, and even then poorly put together or smashed up food, just awful service pretty much all around.
Atmosphere: 3
Food: 1
Service: 1
Always love this place! I've never had any problems when I eat there. Everything always tastes good, but then again, in not really that picky😁
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jr Cheeseburger, French Fries
Came in today through drive through Stephanie the manager had outstanding customer service!!!
Atmosphere: 5
Food: 5
Service: 5
Love their chili!
Atmosphere: 5
Food: 5
Service: 4
Great food
Atmosphere: 5
Food: 5
Service: 5
People are nice and polite but terrible at following directions even after they have you repeat the order twice and then they read it back to you correct. they still screwed up three out of three orders and completely forgot one of them. 10 out of 10 don’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Location and staff are excellent so this isn’t a bad review on them at all! But the prices overall at Wendy’s is getting pretty high.. it’s fast food.. people expect fast and CHEAP food. I could have sat down somewhere for a few $ more but that’s my fault for not checking menus prices ahead I just expected cheaper food considering.
Always consistent. Best of the fast food choices.
Staff is on point always quick and friendly
Atmosphere: 5
Food: 5
Service: 5
Love our Bartow Wendy’s. Seriously always good chili and the service is a knockout everytime. Thank you! 🏆🫶🍟
Also my wife is in love with the cheese fries right now. Happy wife happy life
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Hamburger, Wendy’S Baked Potatoes
Restaurantji Recommends
Wasted $37 on three regular size meals.
Food awful.
Atmosphere: 1
Food: 1
Service: 1
Went the through the drive thru during lunch rush hour. They were quick, efficient, and food was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili
Placed order and paid at the first window the employee was very nice and friendly then when I got to the second window the manager opened the window and I said hello and she never said a word. Then she proceeded to hand me 3 frosties without a drink holder. As everything was handed to me I said thank you and she still never acknowledged that I was even speaking then she opened the window to give me my order and said here ya go, again I said thank you and she still didn't respond. RUDE! Her staff learned their manners from someone else obviously.
Always quick service. Me and my kids dined in. Only complaint was my hamburger wasn't hot. But other than that it was great
Atmosphere: 5
Food: 4
Service: 5
Visiting other Wendy's restaurants in other cities sure increases my appreciation for this one in my home town.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
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