Zaxby's Chicken Fingers & Buffalo Wings

My wings and fingers were completely dried out. They must have sat out for a couple of days. An entire salt Shaker must have been poured on the fries. $34 and entire meal inedible. Not going back.

Great food but dirty restaurant and restrooms

Atmosphere: 2

Food: 5

Service: 5

Recommended dishes: Salads

The girl working drive thru 3/21/25 at 1:30- 2:00 pm was very rude. What kind of employee rolls her eyes and shoves food & drinks into customers hands. Looking at the most recently and kind of shouldve expected not to have good service. Great job

Atmosphere: 1

Food: 3

Service: 1

My husband and I just came through the drive through window. Our food was cold. The manager was rude that we spoke to as well. We will not be going back.

Atmosphere: 1

Food: 1

Service: 1

got three meals of wings and The wings were cold and Solid They must’ve been out for hours dont go here the manager why not nice at all and did nothing about it

Atmosphere: 1

Food: 1

Service: 1

If you’re looking for an absolutely miserable fast-food experience, might I recommend the Zaxby’s in Bartow? We had the privilege of visiting this fine establishment today around 4 p.m., and let me tell you, it was an unforgettable experience—mostly because I’ll never be back.

The guy taking our order was an absolute delight. And by that, I mean he was rude, impatient, and apparently allergic to listening. He spoke over me multiple times, because who needs to actually hear what customers are saying, right? Efficiency at its finest. He also had a charming little quirk of dropping literally everything—including people’s change—on the floor. Nothing says "quality service" like watching your money bounce around on the dirty parking lot and leaving your car to chase bills around.

Then, there was the infamous sauce debacle. Now, let’s be clear: this is NOT the employee’s fault. This is the result of some power-tripping manager or owner who seems to think harassing customers over a $0.25 sauce cup is the key to saving his failing business. Here’s how it went down: We got our food, and—shocker—no sauce. When we asked for some, we were told it was $0.25 each unless they forgot to put it in the bag. Well, considering there was NO sauce in the bag, we figured that would qualify, right? Wrong. The guy then asked for our receipt to "verify" if we had even ordered sauce. Because, clearly, the sauce scammers of the world are running rampant, and this establishment simply won’t stand for it. We left, sauceless, with our quarters we were trying to buy sauce with in our hand.

Now, let's talk about the food. If you enjoy cold, rubbery chicken tenders and soggy, lifeless fries drowned in enough seasoning to make a salt mine jealous, then you’re in for a treat. Maybe—just maybe—the excessive seasoning would have been tolerable if we’d had the sauce we were willing to pay for. But instead, we had to make the tough decision to cut our losses and throw away $25 worth of inedible disappointment.

In the end, we found salvation at a gas station, where a humble burrito came to our rescue. It was hot. It was edible. It didn’t require a full-blown interrogation to obtain condiments. A true five-star meal compared to the circus that was Zaxby’s.

So, to whoever is running this establishment into the ground: Congratulations. If your goal was to create the most unpleasant dining experience possible, mission accomplished. But I have bad news—penny-pinching over sauce cups isn’t going to save your job / business. Neither is serving food that tastes like it was prepared by someone who lost a bet. Maybe focus on fixing the real problems instead of nickel-and-diming customers over sauce.

Atmosphere: 1

Food: 1

Service: 1

Do not go for good customer service or fresh food I told them that my food was cold and then they put the same food in the microwave and gave it back to me with the same open sauce containers and all. No decency. When I first circled around back there was nobody inside cause All the staff was Ready to get off and smoke out back. Too lazy to make fresh food

Atmosphere: 1

Food: 1

Service: 1

First time there, ordered wings and things it was really good, the garlic toast was a nice touch. I will be back. The drive through was fast.

Atmosphere: 3

Food: 4

Service: 4

Ordered online from this store Sunday 12/8/24. Went to pick up my order, there is one car ahead of me. They order get their food in still waiting at the speaker. There is a huge line behind me, finally the girl takes me order. I get home food is cold fried taste old not even the chicken is warm. I mean your food is expensive. I think I’ll make food at home next time disappointing.

Atmosphere: 1

Food: 1

Service: 1

Advised cashier the tenders weren’t properly tossed in sauce and asked for a side of sauce. She took it to the back to see if they’d retoss it and they said no and I had to pay for an extra sauce because they were tossed fine. I’m sorry??

Always have a great experience

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salads, Chicken Tenders

I chose to get get hired by Leslie on the first day I came to work which ha was Monday they begged for 27$ for uniform I gave them ask to show proof of what I was paying for and got hateful looks and attitudes I then brushed it off after getting a piece of paper saying 27 uniform and I asked for uniform and the lady told me I gave her attitude....worst experience in my life

Hello there's a worker named Jonathan. That's disrespectful and have no patience with customers, I've complained and they said their franchise and not corporate owned, I feel discrimination against my skin color and my wife, and this wasn't the first encounterment with him

Atmosphere: 1

Food: 1

Service: 1

My wings were dry/overcooked but flavor good.

Food: 3

Recommended dishes: Fries

Food is ok at this location but besides that everything else sucks and so does the customer service. Before asking someone in the drive thru to pull up atleast have your shit together so that way when you come out 20 minutes later you have everything and not asking me to come inside to finish your job.

Atmosphere: 1

Food: 2

Service: 1