Pollo Tropical

2499 N Federal Hwy, Boca Raton
(561) 395-9751

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I stopped by the 2499 N Federal Highway Pollo in Boca a couple of days ago randomly after a very long time. Last time my husband and I stopped in early 2024 the quality and service was soo lacking :( We decided to pop in and see how it was and the food was so yummy and fresh! All of the staff we encountered was so friendly and welcoming. The new GM stopped and asked us how everything was and if we needed anything?! It was so refreshing and nice. Javi was awesome. We will...
Food is solid. Steak portion for the large bowl is adequate I suppose. Left three stars as I understand in these economic times why you can’t give extra sauce for free. However, when you pay extra for sauce in your pick up order and it’s missing it is infuriating.
On behalf of my boss, I am writing this review: this experience at the Boca Raton Pollo Tropical was great. I was a first time customer and was kindly guided through the menu by an employee there. The experience was easy and straightforward. While eating, the manager, Javier Dominguez, approached me to ask about my experience. We ended up having a lovely conversation and I’m more eager to return after learning more about his business and his improvements after he’s been GM...

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