Pollo Tropical
$ • Chicken, Chicken Shop, Latin American
Hours:
21852 FL-7 West, Boca Raton
(561) 477-2618
About Pollo Tropical
Customers' Favorites
Pollo Tropical Reviews
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Oh great, the arroz campesino and corn soup, the only 2 items with any real flavor were taken off the menu.. smh.
I have been waiting for a response from corporate for 2 months about 2 separate problems at my local Pollo Tropical. They are awful in getting back to you. 😡😡
They still have not gotten back to me and today is June 17th. Worse than awful!!!!
They’ve added delicious new items to their menu Like four types of Cuban sandwiches and Churasco grilled beef tender strips absolutely yummy
Ratings
Menu
Hours
| Monday | 10:30AM - 12AM |
| Tuesday | 10:30AM - 12AM |
| Wednesday | 10:30AM - 12AM |
| Thursday | 10:30AM - 12AM |
| Friday | 10:30AM - 12AM |
| Saturday | 10:30AM - 12AM |
| Sunday | 10:30AM - 12AM |
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Pollo Tropical serves good food, but inconsistent experiences have led to disappointment. Orders can be placed through the mobile app, drive-thru, or delivery. Some customers have reported small portion sizes, such as the cheesy yuca bites, and poor desserts, like the tres leches cake. On the positive side, the restaurant's emptiness can make for a pleasant dining experience. The staff, especially Bryan, are known for their excellent and friendly service, making up for some of the restaurant's shortcomings. Customers appreciate the generous amount of sauces given without hesitation, and the plantains are also considered good. Many reviews highlight Bryan's kindness and attention, as he ensures the correct condiments and cutlery are included with orders. However, there have been frequent issues with getting the correct food, especially with the pollo pork duo, where pork is often forgotten, resulting in smaller meals. Despite these inconsistencies, the welcoming staff and tasty sides help maintain a good overall impression, with many customers expressing gratitude for the service and planning to return.