Dunkin'

11671 Bonita Beach Rd SE, Bonita Springs
(239) 301-0073

Recent Reviews

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Chad Turpin

Worst Duncan I've ever been to they don't know the difference between cream and almond milk rude employees that don't know how to count money

Atmosphere: 1

Food: 1

Service: 1

Crystal Gallenher

One of the Better Dunkin’ Locations — Just a Few Minor Issues

I’ve been a regular at this Dunkin’ for a couple of years now, and overall, I’d say it’s one of the better-run stores in the franchise. The place is clean, it looks recently remodeled, and considering the volume they handle, they move pretty quickly. The staff usually gets orders right and keeps the line moving.

There are just a couple of small drawbacks. The drive-thru layout is a bit tight and awkward to navigate — especially if you’re driving an extended SUV or truck. It’s not a dealbreaker, but definitely something to be aware of.

At one point, they did seem to be out of stock on certain items more often than not, though that might have been a broader supply chain issue rather than something specific to this location. Lately, I haven’t had that problem.

The only other consistent gripe I have is with the iced coffee — it feels like it’s either filled to the top with ice or, if you ask for less ice, they only fill it about three-quarters of the way up. I’d love to see a better balance there.

Still, this is a solid, reliable Dunkin’. It’s clean, quick, and usually has what I want. For a fast-food coffee stop, it delivers what I expect — and often better than most.

Atmosphere: 4

Food: 4

Service: 4

Edisandro Pelegrin

I visited the place and my experience was very good… The girls are very friendly, the food is of good quality, and not to mention the good spirits and sense of humor of the entire staff.

Atmosphere: 5

Food: 5

Service: 5

Sherlyn Amaran

I loved this place. The food was great and the staff was very kind to me. Tha girl Yayli is the best, she is so funny and nice.

Atmosphere: 5

Food: 5

Service: 5

Stacey Nieves

Ordered a grilled cheese with bacon, ate half of 2 slices of bread before finding any cheese or bacon. And this is what I got charged for. My kids ordered a donut each and thankfully we realized before we left that they had given us a strawberry with sprinkles instead of a glazed donut. 🤦‍♀️😮‍💨

Atmosphere: 4

Food: 1

Service: 3

Mr. Whiskers

My favorite Dunkin, I come here after church all the time. There is this guy who makes the best coffee ever(I don't know his name). The rest of the staff is also very nice, I give this Dunkin 5/5 stars

Atmosphere: 4

Food: 5

Service: 5

chloey arvoy

If I could give zero stars I would there drive up ordering is the worst in county for wait times and errors

Mary Castellon

Rude rude rude

Brian Schlager

This place is an absolute disgrace. If it’s not a plain donut with a black coffee, they can’t get an order right to save their lives. English is the third language here and nobody knows how to make anything. And to boot their drive-through is like a drunk driving exam, somebody needs to get in there and train these kids on how to make the simplest of frozen drinks. I ordered a triple mocha, frozen coffee and when I have taste like water in Hershey syrup. If the owner is happy with how this restaurant is running, pray to God he doesn’t open a hospital. Taboo when you politely try to say to the window attendant that you didn’t understand her she gets mad at you Because you don’t speak Portuguese, Spanish, Swahili. Corporate needs to take a ride down and see what the heck you’re doing there.

Atmosphere: 1

Food: 1

Service: 1

Laura Fraser

Order food multiple times on Uber eats. The slip on the bag will have the correct order. The order in the bag will be completely wrong. And missing cheese. For example order a bacon egg and cheese on croissant. Received a sausage and egg on English muffin, for not 1 but al 3 sandwich. No straws for drinks. This isn't the first time. $60 for 5 people with messed up sandwiches and drinks. You need new staff that can read.

Atmosphere: 1

Food: 1

Service: 1

Greg Frazier

I tried the drive up and they did not know what cake donuts were. I then went in and they said they had only 7 old fashions. One person behind the counter was taking selfies of herself while no one else seemed to want to offer up solutions. Trackside donuts is by FAR a better place.

Service: 1

Evette Volker

Ordered meal online. When I picked it up and brought it to work, the drink was not the correct drink. The meal was old and over cooked. Almost chipped a tooth on a wrap. Then after drinking my wrong drink, I found a cap to something at the bottom of the cup. Gross. Very unhappy with this location. Do better training and management dunkin.

Atmosphere: 1

Food: 1

Service: 1

Connie Murphy

Ordered a hot chocolate and it tasted like watery chocolate, flavored very disappointed would not recommend going back for hot chocolate there again

Atmosphere: 5

Food: 1

Service: 5

Teresa Abreu

The ABSOLUTE WORST Dunkin I have ever been to. The drive thru employee was RUDE!!!!! Incredible that they would have someone like this working in a business. Asked for coffee with cream and sugar and was given black coffee. I said they had made a mistake and got a dirty look and was given cream and sugar to prepare my own.

Arnesia Powell

Terrible workers! Eileen is the manager and is rude, they snatch money from you, ignore you. Why does Dunkin’ Donuts have the rudest employees ever. Come here if you want to leave upset and unsatisfied!

Atmosphere: 1

Food: 1

Service: 1

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