I keep swearing off Panera and then giving it more tries when I want quick food that’s not all fried however I think I get better quality at McDonald’s than I do Panera. Today I got a salad w avocado, the avocado was mushy and brown and the lettuce was all crunchy iceberg pieces no actual lettuce. The girl at the front was sweet but I told them they were out of tea, waited 20 minutes, and it was never refilled. On top of all of that I paid $21 for the terrible you pick two… I know the soup comes in a frozen bag so no idea what ingredients that’s going towards but obviously nothing on my plate
Atmosphere: 3
Food: 1
Service: 3
amy wendel
Delicious I got the steak and cheese on chibatta bread with garlic aoli sauce
Atmosphere: 5
Food: 5
Service: 5
Mike Leibowiz
Got there 11/30/2024, 8:30 pm after placing an app order at 8:25 pm. The staff wanted to go home so made the order to go, handed the to go bag saying "do you want to take this outside", and kept vacuuming by my table. They messed up the order as well giving an incorrect salad. They also notified me through text and app about 7 minutes before the food was actually ready, that it was ready. Maybe they are supposed to meet some type of time quota, but it was a lie. This was not the first time the order was incorrect, or missing an ingredient at this location.
Atmosphere: 5
Food: 5
Service: 2
Tyren Reid
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Alessia Lodico
will not return, very disorganized, I love the food but the service makes me lose my appetite.
Atmosphere: 1
Food: 1
Service: 1
L D
They were so kind to me. I dropped my drink and they gave me a free refill. I made a mess when I spilt the drink but the manager was just so understanding. Thank you again for being so professional and giving kindness.
Atmosphere: 5
Food: 5
Service: 5
G
Great customer service!! The lady in the front was helpful and patient.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panini
Ray Wahl
Bagels are fresh
Anna O
I used to love Panera, but now every single time I come to location next were I live(Woolbright) there is something not right. Today... No decaf late... OK, out of apples... OK and than no spoon with my order for my soup. And this place is not cheep anymore so my expectations are higher than that. Sorry Panera but I giving up on you.
Atmosphere: 3
Food: 4
Service: 3
Jacqueline Nogueira
Terrible service, place an order to take out, took 25 minutes for two sandwiches.
Not particularly happy with the customer service today at this store. There was a mistake made and a item was missed in my order. I called the store back to inform them, spoke with a manager.. and not one apology was given for the mistake made. Just a simple, ok.. well.. you can just get it when you come back. Honestly, I expected as much.. But a caring or simple gesture of I' apologize that happen would have made me feel much more better, especially since I was speaking with the manager themselves. I even mentioned this to the manager, and still.. none was given!
Food: 5
Nick Forte
Food is way too expensive, for measley tiny sandwiches and biwl of soup. Never again.
Atmosphere: 1
Food: 3
Service: 1
Justin Mcallister
1.Hot sandwich ice cold 2. No French bread on the side 3. Waste of my time and money
Sad thing is I feel this every time I go to Panera
I keep swearing off Panera and then giving it more tries when I want quick food that’s not all fried however I think I get better quality at McDonald’s than I do Panera. Today I got a salad w avocado, the avocado was mushy and brown and the lettuce was all crunchy iceberg pieces no actual lettuce. The girl at the front was sweet but I told them they were out of tea, waited 20 minutes, and it was never refilled. On top of all of that I paid $21 for the terrible you pick two… I know the soup comes in a frozen bag so no idea what ingredients that’s going towards but obviously nothing on my plate
Atmosphere: 3
Food: 1
Service: 3
Delicious I got the steak and cheese on chibatta bread with garlic aoli sauce
Atmosphere: 5
Food: 5
Service: 5
Got there 11/30/2024, 8:30 pm after placing an app order at 8:25 pm. The staff wanted to go home so made the order to go, handed the to go bag saying "do you want to take this outside", and kept vacuuming by my table. They messed up the order as well giving an incorrect salad.
They also notified me through text and app about 7 minutes before the food was actually ready, that it was ready. Maybe they are supposed to meet some type of time quota, but it was a lie.
This was not the first time the order was incorrect, or missing an ingredient at this location.
Atmosphere: 5
Food: 5
Service: 2
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
will not return, very disorganized, I love the food but the service makes me lose my appetite.
Atmosphere: 1
Food: 1
Service: 1
They were so kind to me. I dropped my drink and they gave me a free refill. I made a mess when I spilt the drink but the manager was just so understanding. Thank you again for being so professional and giving kindness.
Atmosphere: 5
Food: 5
Service: 5
Great customer service!! The lady in the front was helpful and patient.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Panini
Bagels are fresh
I used to love Panera, but now every single time I come to location next were I live(Woolbright) there is something not right. Today... No decaf late... OK, out of apples... OK and than no spoon with my order for my soup. And this place is not cheep anymore so my expectations are higher than that. Sorry Panera but I giving up on you.
Atmosphere: 3
Food: 4
Service: 3
Terrible service, place an order to take out, took 25 minutes for two sandwiches.
Restaurantji Recommends
quality went down
Atmosphere: 2
Food: 2
Service: 3
Fresh as always
Atmosphere: 5
Food: 5
Service: 5
Not particularly happy with the customer service today at this store. There was a mistake made and a item was missed in my order. I called the store back to inform them, spoke with a manager.. and not one apology was given for the mistake made. Just a simple, ok.. well.. you can just get it when you come back. Honestly, I expected as much.. But a caring or simple gesture of I' apologize that happen would have made me feel much more better, especially since I was speaking with the manager themselves. I even mentioned this to the manager, and still.. none was given!
Food: 5
Food is way too expensive, for measley tiny sandwiches and biwl of soup. Never again.
Atmosphere: 1
Food: 3
Service: 1
1.Hot sandwich ice cold
2. No French bread on the side
3. Waste of my time and money
Sad thing is I feel this every time I go to Panera
Atmosphere: 1
Food: 1
Service: 1
Loading...