Charleys Cheesesteaks and Wings

TERRIBLE ‼️ Charlie's in an effort to save money no longer uses the red seasoning salt (per Countryside mall inside location). They are now only using generic salt and pepper, which takes away the original Phillies cheesesteak that we have all grown to love and enjoy. Prices have been raised and yet quality and taste have gone down. To further prove they no longer care about offering good service, when you call their corporate office number you get voicemail upon voicemail upon voicemail. No one EVER picks up‼️ I can no longer recommend this place nor will I ever be going again. They have lost a 20 year customer that has been going to Charlie's on a monthly basis. TERRIBLE 💔🤮😢

Denise and I have been there several times and really enjoy their food The people inside the Monroe store are exceptionally nice helpful, and caring Thanks for all you do

Visited the North Versailles location. Staff was pleasant, store was very clean, and our order was ready by the time we got our drinks. The food was delicious. Thank you.

have great experience every time

This place is a fraud. I ordered on their app back in February. Went to pick up at store and it was closing. Why would you still accept online orders if you are closing ??? Corporate knows about this situation yet they still have not refunded my money and now do not even answer my emails back and now we are in May. Why would I support a company who treats their customers that way. Piss poor customer service.

Ate at the Aurora, CO location in Southlands on the 23rd of April. Half way through my sandwich I bit into something hard. It was a piece of sky blue plastic that appears to have been chopped up into my chicken Philly meat. Has numbers on it. Tried to reach out to corporate, was given an auto reply message to give them three business days to respond. Today is 5/4/25 and I have heard absolutely NOTHING back.

I ordered delivery from them. After waiting almost an hour and a half, they canceled my order. They did not refund me my payment. When I tried calling the store, they hung up on me. I finally had to dispute the charge through the credit card company.

Terrible customer service and not so friendly staff.

they let racist people own there franchise, and then when you get sick with covid she tells you to just lie and come in anyways this racist lady also when you have surgery says "other people deserve your hours more anyways" when literally all her good reviews are because of me.

Piss on Charley's cheese steaks.

shut this place down! I was shown pics of the kitchen. 🤮🤮🤮 don't waste your time or money here!

Very good service, I recommend the food, very fresh and good.

Atmosphere: 5

Food: 5

Service: 5

Perfect ?

Atmosphere: 5

Food: 5

Service: 5

Good food, excellent service

Atmosphere: 4

Food: 5

Service: 5

Was a grat time for the most part the staff suck but the food on the other hand was pretty good and seemed fresh as best

Parking: Around 15 spots and decent clean parking lot

Kid-friendliness: I mean it's a restaurant, if they don't want kids then have fun having guest.

Wheelchair accessibility: Yes it's accessible via wheelchair

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: French Fries, Bacon 3 Cheesesteak, Original Fries, Old School Cheesesteak