Very friendly and helpful staff. Pumpkin shake was awesome!
SuzanneCalder
Hello,
I emailed this to corporate but just in case I’m posting it here too!
I want to commend the wonderful team at the Häagen‑Dazs location in Brandon Mall, especially Gemma, for their outstanding customer service.
Thanks to being on a statin, I’ve made it a weekend tradition to treat myself to a chocolate milkshake here—and I always receive an exceptional experience.
Gemma consistently anticipates my visit—often starting to scoop my order as I arrive. Even when she’s not on shift, the other team members know and prepare my order just as warmly and professionally.
This level of care, familiarity, and dedication makes me feel like more than just a customer. Their team transforms a simple chocolate milkshake into a highlight of my week.
Gemma’s enthusiasm and leadership, and the entire staff’s awareness of regulars like me, truly embodies the spirit of excellent customer hospitality.
Thank you for fostering such a dedicated and thoughtful crew. I hope they are recognized for creating a welcoming and personal experience every time.
Warm regards,
Suzanne Calder
Jakobe
Very good
Martina Mulembasoja
The best❤️🔥
Diana I
Stopped by to try a smoothies and the aloha mango didn't disappoint. The regular size filled me up just as I thought. I didn't like the worker tried to up sale me a large multiple times after I refused. I would stop by again but definitely avoid him.
Manos Manolakis
Total disappointment.. thought it would be good to exceptional. It's Hagen Dazz Ice cream shop... Better off getting the supermarket versions quite frankly.. I've cream was stake and left a heavy stomach🤷♂️
Anyi Karina Ramona García Torrealba
Everything tastes very good.
Atmosphere: 4
Food: 5
Service: 4
Michael Milazzo
My wife loves it but I'm not paying $10 for a shake I'll make my own
Atmosphere: 5
Food: 5
Service: 5
Laura Vazquez
D’Arie was very nice and prepared my Pumpkin Spice shake really well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Milkshake, Strawberry Mango
Golden Fin
I had a concern about portions and the crew was really helpful.
Love the banana split! We ordered two! Delectable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split Dazzler Sundae
Oceans Sun (BFDI RELA)
So yoyleberry ice cream is good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Raspberry Sorbet
Dominic Falco
We feel discriminated against
Atmosphere: 1
Food: 1
Service: 1
angel martin gracia isla
I never thought I would receive bad treatment for just being Mexican, the same order was given to someone else and they only gave me half a glass, I felt so bad :(
Very friendly and helpful staff. Pumpkin shake was awesome!
Hello,
I emailed this to corporate but just in case I’m posting it here too!
I want to commend the wonderful team at the Häagen‑Dazs location in Brandon Mall, especially Gemma, for their outstanding customer service.
Thanks to being on a statin, I’ve made it a weekend tradition to treat myself to a chocolate milkshake here—and I always receive an exceptional experience.
Gemma consistently anticipates my visit—often starting to scoop my order as I arrive.
Even when she’s not on shift, the other team members know and prepare my order just as warmly and professionally.
This level of care, familiarity, and dedication makes me feel like more than just a customer.
Their team transforms a simple chocolate milkshake into a highlight of my week.
Gemma’s enthusiasm and leadership, and the entire staff’s awareness of regulars like me, truly embodies the spirit of excellent customer hospitality.
Thank you for fostering such a dedicated and thoughtful crew. I hope they are recognized for creating a welcoming and personal experience every time.
Warm regards,
Suzanne Calder
Very good
The best❤️🔥
Stopped by to try a smoothies and the aloha mango didn't disappoint. The regular size filled me up just as I thought. I didn't like the worker tried to up sale me a large multiple times after I refused. I would stop by again but definitely avoid him.
Total disappointment.. thought it would be good to exceptional. It's Hagen Dazz Ice cream shop... Better off getting the supermarket versions quite frankly.. I've cream was stake and left a heavy stomach🤷♂️
Everything tastes very good.
Atmosphere: 4
Food: 5
Service: 4
My wife loves it but I'm not paying $10 for a shake I'll make my own
Atmosphere: 5
Food: 5
Service: 5
D’Arie was very nice and prepared my Pumpkin Spice shake really well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Milkshake, Strawberry Mango
I had a concern about portions and the crew was really helpful.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love the banana split! We ordered two! Delectable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split Dazzler Sundae
So yoyleberry ice cream is good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Raspberry Sorbet
We feel discriminated against
Atmosphere: 1
Food: 1
Service: 1
I never thought I would receive bad treatment for just being Mexican, the same order was given to someone else and they only gave me half a glass, I felt so bad :(
Atmosphere: 1
Food: 1
Service: 1
So yoyleberry ice cream is good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Raspberry Sorbet, Strawberry Mango, Wildberry, Pomegranate Berry, Strawberry
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