The ice cream itself is rich, creamy, and perfectly flavored, whether you’re indulging in classic scoops, sundaes, or one of their signature smoothies like the wildberry or aloha mango. Fans of sundaes will especially love options like the banana split or cookies & cream sundae, and the staff goes out of their way to make your order just right, even accommodating mixing flavors in a cup for the perfect bite. For smoothie lovers, the pumpkin spice shake and mango/strawberry options are highlights, refreshing and filling without being overpowering.
Equally impressive is the customer service. Many reviews highlight staff members like Isabella, Brian, and Trinity for being helpful, courteous, and professional, making every visit pleasant. Even with a busy mall location, the team is efficient and welcoming, ensuring your ice cream experience is smooth from start to finish.
Some notes: a few reviewers mention small portion sizes for single scoops or slightly higher prices, but most agree it’s worth it for the quality and flavor. A very small number of negative experiences involved isolated service issues or mishaps, but these are rare compared to the overwhelmingly positive feedback.
Overall, this Häagen Dazs offers a perfect mix of delicious ice cream, variety of flavors, and stellar service. It’s an ideal stop whether you’re in the mood for a quick treat during a mall trip or a sweet indulgence with friends or family.
Kyle Hardy
Very good customer service I got two Sundae's one for me and one for my friend and they were really good
Lorreyn Perez
The best ice creams in the mall and the workers are supper nicee
metalhead22085
Very friendly and helpful staff. Pumpkin shake was awesome!
SuzanneCalder
Hello,
I emailed this to corporate but just in case I’m posting it here too!
I want to commend the wonderful team at the Häagen‑Dazs location in Brandon Mall, especially Gemma, for their outstanding customer service.
Thanks to being on a statin, I’ve made it a weekend tradition to treat myself to a chocolate milkshake here—and I always receive an exceptional experience.
Gemma consistently anticipates my visit—often starting to scoop my order as I arrive. Even when she’s not on shift, the other team members know and prepare my order just as warmly and professionally.
This level of care, familiarity, and dedication makes me feel like more than just a customer. Their team transforms a simple chocolate milkshake into a highlight of my week.
Gemma’s enthusiasm and leadership, and the entire staff’s awareness of regulars like me, truly embodies the spirit of excellent customer hospitality.
Thank you for fostering such a dedicated and thoughtful crew. I hope they are recognized for creating a welcoming and personal experience every time.
Warm regards,
Suzanne Calder
Jakobe
Very good
Martina Mulembasoja
The best❤️🔥
Diana I
Stopped by to try a smoothies and the aloha mango didn't disappoint. The regular size filled me up just as I thought. I didn't like the worker tried to up sale me a large multiple times after I refused. I would stop by again but definitely avoid him.
Manos Manolakis
Total disappointment.. thought it would be good to exceptional. It's Hagen Dazz Ice cream shop... Better off getting the supermarket versions quite frankly.. I've cream was stake and left a heavy stomach🤷♂️
The ice cream itself is rich, creamy, and perfectly flavored, whether you’re indulging in classic scoops, sundaes, or one of their signature smoothies like the wildberry or aloha mango. Fans of sundaes will especially love options like the banana split or cookies & cream sundae, and the staff goes out of their way to make your order just right, even accommodating mixing flavors in a cup for the perfect bite. For smoothie lovers, the pumpkin spice shake and mango/strawberry options are highlights, refreshing and filling without being overpowering.
Equally impressive is the customer service. Many reviews highlight staff members like Isabella, Brian, and Trinity for being helpful, courteous, and professional, making every visit pleasant. Even with a busy mall location, the team is efficient and welcoming, ensuring your ice cream experience is smooth from start to finish.
Some notes: a few reviewers mention small portion sizes for single scoops or slightly higher prices, but most agree it’s worth it for the quality and flavor. A very small number of negative experiences involved isolated service issues or mishaps, but these are rare compared to the overwhelmingly positive feedback.
Overall, this Häagen Dazs offers a perfect mix of delicious ice cream, variety of flavors, and stellar service. It’s an ideal stop whether you’re in the mood for a quick treat during a mall trip or a sweet indulgence with friends or family.
Very good customer service I got two Sundae's one for me and one for my friend and they were really good
The best ice creams in the mall and the workers are supper nicee
Very friendly and helpful staff. Pumpkin shake was awesome!
Hello,
I emailed this to corporate but just in case I’m posting it here too!
I want to commend the wonderful team at the Häagen‑Dazs location in Brandon Mall, especially Gemma, for their outstanding customer service.
Thanks to being on a statin, I’ve made it a weekend tradition to treat myself to a chocolate milkshake here—and I always receive an exceptional experience.
Gemma consistently anticipates my visit—often starting to scoop my order as I arrive.
Even when she’s not on shift, the other team members know and prepare my order just as warmly and professionally.
This level of care, familiarity, and dedication makes me feel like more than just a customer.
Their team transforms a simple chocolate milkshake into a highlight of my week.
Gemma’s enthusiasm and leadership, and the entire staff’s awareness of regulars like me, truly embodies the spirit of excellent customer hospitality.
Thank you for fostering such a dedicated and thoughtful crew. I hope they are recognized for creating a welcoming and personal experience every time.
Warm regards,
Suzanne Calder
Very good
The best❤️🔥
Stopped by to try a smoothies and the aloha mango didn't disappoint. The regular size filled me up just as I thought. I didn't like the worker tried to up sale me a large multiple times after I refused. I would stop by again but definitely avoid him.
Total disappointment.. thought it would be good to exceptional. It's Hagen Dazz Ice cream shop... Better off getting the supermarket versions quite frankly.. I've cream was stake and left a heavy stomach🤷♂️
Everything tastes very good.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
My wife loves it but I'm not paying $10 for a shake I'll make my own
Atmosphere: 5
Food: 5
Service: 5
D’Arie was very nice and prepared my Pumpkin Spice shake really well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Milkshake, Strawberry Mango
I had a concern about portions and the crew was really helpful.
Atmosphere: 5
Food: 5
Service: 5
Love the banana split! We ordered two! Delectable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split Dazzler Sundae
So yoyleberry ice cream is good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Raspberry Sorbet
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