The Honey Baked Ham Company

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Atmosphere: 1

Food: 1

Service: 1

FIRST TIME EVER:( Just getting ready to put the ham out for Thanksgiving and it's dry. Nothing to do now but make sandwiches with a lot of mayo.... The spiral slicing is so uneven - goes from thick to thin on the same slice it's hard to portion out.
Very disappointed.

Atmosphere: 5

Food: 2

Service: 5

Placed Thanksgiving order in advance, pick up window 5-5:30pm, showed up at 5:17pm and the line is wrapped around the block. It took an hour to get my order, absolutely ridiculous. I did not have this issue where I pre-ordered last year elsewhere AND it was picked up on Thanksgiving day. Obviously this pick up system is not efficient, and maybe you need to only fulfill pre-orders the day prior to a major holiday just like you stop taking lunch orders.

Service: 1

40 min wait to pick up a prepaid order. The line to pick up unpaid orders is much faster. Lesson learned- don’t give them your money up front, once they got it they don’t care about good service.

Service: 1

Deceptive business practices resulting in overcharging of customers. Prepaid for a 7.5 lb ham online. Upon pick up, the “smallest” ham they had was 10 lb and they expected me to pay the difference. I refused and they went back and found another “smallest ham they had” at 9 lb. When I still refused to pay the difference, they found a 7.88 lb ham and still expected me to pay more even though none of this was my fault. I asked to speak with a manager and got none. Upon refusing to pay the difference, the employee told me it’s because they “give away too much product” and “we’re just gonna charge the card you have on file anyways.” The deceptive and uncaring attitude of this store is unacceptable. I’ve used honey baked for years but this will be the last year since I feel like you really tried to rip me off.

Service: 1

It has always been good.

Atmosphere: 5

Food: 5

Service: 5

Food is great. Never a long wait.

Atmosphere: 5

Food: 5

Service: 5

Top shelf products and service. Delicious food and happy people serving it

Atmosphere: 5

Service: 5

My meal was delicious!

Atmosphere: 5

Food: 5

Service: 5

I called the Brandon location of honeybaked ham to order a sandwich 30 minutes prior to my arrival. When I got to the restaurant, I was third in line at the register to pay for the sandwich that I ordered. I told them as they rang it up that I called in the order, and they said they didn’t have time to make my sandwich yet. So I had to wait another 10 minutes for a sandwich that should have been ready prior to my arrival.

Atmosphere: 3

Food: 5

Service: 1

They were exceptionally accommodating . The staff went above and beyond to meet my needs.

Atmosphere: 5

Food: 5

Service: 5

Great service, food quality was above average. Nice setup atmosphere

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: BBQ Smoked Stacker Sandwich, The Honeybaked

Exceptional sandwich

Atmosphere: 4

Food: 5

Service: 5

I was surprised by a dear friend who sent me a Honey Baked Ham care package. Asked if I was going to be home at noon. With my injury, I'm not going far. Sure enough, I was gifted needed food, in my predicament. Not just any food, either. Spiral cut ham, frozen side, even a frozen cake, even dried beans and seasonings for the bone to make a ham and bean soup. To top it off, premade sandwiches, so I could eat right then and not have to cook. Someone at Honey Bake Ham made an extra sandwich and put a note on it saying the same made an extra one, no charge enjoy.Thank you to the people at HBH for such great food. Thank you dearly to the kind friend who sent food that lasted a week. I didn't realize the simple packaging and instructions and great quality of some very yummy food. I'm looking forward to my next care package. I hope I will heal before that's necessary.

Atmosphere: 5

Food: 5

Service: 5

Ever since the GM retired, and has been gone, this place has gone down hill. Went there for “lunch” and after standing in a maze of a line for 10-15mins, we get to the counter to order our sandwiches, to be told they are not making any sandwiches, because of Easter on SUNDAY! The least they could have done is put a sign on the door, or a sign outside the store or something, so us and a couple of other people in line didn’t waste our time.

Atmosphere: 1

Food: 3

Service: 1