The Cheesecake Factory

We have eaten at the Brandon location many times but tonight the service was exceptional. Whitney was on top of everything and made this visit great.

Atmosphere: 3

Food: 4

Service: 5

My visit was horrible. I ordered chicken and waffles and the waffles had eggshells in it. I also ordered brunch. My English muffin was as hard as bricks. The drinks were not good. The service overall deserved less than a one star. The prices are expensive. The service does not match the cost that they charge for the food. I will never ever return to cheesecake factory the manager came out when I shared with him the eggs in the waffle, the egg shells in the waffle, and he just gave a mild apology and never returned.

Atmosphere: 1

Food: 1

Service: 1

Excellent

Atmosphere: 4

Food: 4

Service: 5

We had a party of 5. Called ahead to get an estimate they said an hour. When we got there they confirmed an hour wait. We waited an hour and a half and were told 10 minutes. After another 20 minutes we went up to ask for an update. The hostess refused to talk to our party and continued to accept other people ahead of us. We finally left after nearly 2 hours of waiting.

Service: 1

Cheesecake great, coffee truly terrible.

Atmosphere: 4

Food: 3

Service: 2

Pricy food small portions

Atmosphere: 2

Food: 2

Service: 2

The bread is so good. The environment is beautiful and relaxing. Prices have gone up a little and plates have gotten smaller portions. But still love it

Atmosphere: 5

Food: 5

Service: 5

We dined here on Saturday, 12/10, at the Brandon Exchange Mall location and did not have a good experience. The food took far too long to come out (to no fault of the server that had too many tables). The food was terrible. We ordered a small plate of which was supposed to be crostini topped with whipped ricotta and truffle honey, and it was basically bread and cream cheese and looked nothing like the description. We also ordered Korean barbecue and I kid you not, there were five gummy chewing nuggets coated in BBQ sauce and a BUNCH of rice. Tasted nothing like Korean BBQ.

We never do this but sent back 2 items that lacked flavor, were inedible, and looked terrible and exchanged it for another entree that was, surprisingly, even worse. We were like, “We can’t go wrong with a salad.” The Cobb salad at ($21, btw) didn’t include eggs as stated in the description, and was basically lettuce and a sour vinaigrette. I couldve made this at home for $4 with eggs. The only decent thing was the cheesecake.

I’ve been going to Cheesecake for 25 years but this is the first time that we left hungry and had me thinking that the prices are definitely not worth the food. Such a disappointing experience for the amount spent. To the manager that will respond telling me to contact Cheesecake directly - did this first before deciding to post a review and never received a response.

Atmosphere: 2

Food: 1

Service: 1

It's now 1 13 26 I had to walk out for open tables and they weren't seating. This location is getting worse. That's why your neighbor restaurant went out of business.
Sat down told my server I wanted a glass of water and came 2 times to the table next me and didn't bring me any water. This location isn't going to last with poor service. Sad part he wasn't even busy he looked really confused and lost. He didn't seem to care to wait on me. I left bricks next door now Bahama breeze is getting my money tonight not cheese cake or bricks. Poor service equals 0 return.

Atmosphere: 1

Food: 1

Service: 1

I must say, the food here has to be the worst bang for your buck of anywhere Ive eaten in 4 continents. Not only is everything egregiously overpriced with the lull of imitated luxury, but I felt I needed a covid test after eating their pasta. No, I did not feel ill, but the food lacked in such flavor, I figured my taste buds had simply stopped working.

Atmosphere: 4

Food: 1

Service: 2

I travel around the world and dine out often, and The Cheesecake Factory truly stands out. This location earns its top ratings through real teamwork—from the kitchen to the floor.

Tony, our server, was absolutely exceptional: professional, attentive, and genuinely outstanding. He made the experience seamless. Big credit to the kitchen team as well—the food arrived hot, fresh, and perfectly timed, which says a lot in a busy restaurant.

A great example of what happens when a strong team works together. Highly recommended.

Atmosphere: 5

Food: 5

Service: 5

Food was good. Service from the kitchen was very slow. Restaurant was very noisy. In my opinion the price paid does not warrant the quantity or quality of the food or the service.

Atmosphere: 4

Food: 5

Service: 3

Everything is great !

Atmosphere: 5

Food: 5

Service: 5

Sadly we didn't have a good experience my husband food was with no seasoning at all when we tell the server she offer to change it but she took forever to comeback to the table. She took so much time that he didn't want to eat anymore. Then she take for ever to bring me a togo box for my food then she again take forever to bring us the check it was like she dont want to take care of us. We treat her with respect all the time but she looks like she dont care.

Atmosphere: 3

Food: 1

Service: 2

Food wasn't good at all...

Atmosphere: 4

Food: 1

Service: 4