Zaxbys Chicken Fingers & Buffalo Wings

Drive thru was a wait but the chicken tenders were delicious

I’m going to call this a restaurant of slow food 🙄

Where did the freestyle machine go! It mixed the soda much better. Tasted amazing. Now their soda isn’t so great😭

Atmosphere: 5

Food: 5

Service: 1

Two out of the four meals we received had hair in them. The young man with long hair cooking in the back should probably put a hairnet on.

Atmosphere: 2

Food: 3

Service: 1

I came in with a service 🐕‍🦺 dog and 3 kids. Everyone was welcoming and helpful.

Atmosphere: 5

Food: 5

Service: 5

Ordered 5 tenders they gave me 3. They’ve done this before and when I order tenders I get the smallest ones ever. Very overpriced imo. Good food tho.

Atmosphere: 3

Food: 5

Service: 3

Jordan was great at the counter and even told me about the deals I can get with my purchase

Atmosphere: 5

Food: 5

Service: 5

Really good food.

Atmosphere: 5

Food: 5

Service: 5

Nancy was VERY rude and disrespectful to me and my friends, she was being a smart Alec, she slammed my cup and broke it, overall terrible service, with an attitude like that she shouldn’t be working here

Atmosphere: 1

Food: 5

Service: 1

Quickest Zaxbys experience ever!! Very satisfied with the efficiency, the politeness of the employees, and the food ofc. Perfect stop on a road trip.

Atmosphere: 5

Food: 5

Service: 5

Very dissappointing experience at this location. I placed an online order at 9:00 PM scheduled for pickup at 9:19 PM. I arrived at 9:18 PM but didn’t receive my food until 9:36 PM after waiting in the drive-through. When I got home, the chicken was clearly old and dried out and the fries were cold and limp.
I called the store at 9:52 PM and spoke with the manager, Tim, who told me to come back and he would be waiting. I returned to the store at 9:59 PM, but instead of resolving the issue he told me the fryers shut down at 10 PM and they had no chicken left, so the order could not be remade. The conversation quickly became sarcastic and dismissive, and instead of addressing the problem he continued offering excuses.
While I was there he contacted the GM, Chris, who processed a refund and told me he would call me the next morning. That call never happened. When I called the store the this afternoon, the conversation was again dismissive and focused on defending the situation rather than addressing the concern.
I visit this location 3–4 times a month, which makes this experience even more disappointing. Mistakes happen, but the way this situation was handled by management was unprofessional and unacceptable. Because of this, I will not be returning to this location.

Atmosphere: 1

Food: 1

Service: 1

A year ago, I went through the drive through and was shorted on my order. I thought perhaps we might try it again. My order was shorted again. The staff is polite and the place is clean, but since my order was shorted a second time, we will get chicken dinners elsewhere.

Atmosphere: 4

Food: 3

Service: 4

We had never eaten Zaxby's before. Let me recommend those cheesecake bites here. Food was good, place was clean. The girl who took our order was friendly. We went back for those cheesecake bites on the way out and a worker named Lexi was asked to take our order and when I tell you she rolled her eyes at me SO hard for simply standing in line to order food. Felt sorry to be such an inconvenience to her, but this is a worker problem, not a restaurant problem.

Atmosphere: 4

Food: 5

Service: 4

Elsie made my experience a great one she went above and beyond to serve us .... we need more people like here in this world 🌎

Atmosphere: 5

Food: 5

Service: 5

It’s fast food. It was decent. A bit pricey for me.

Food: 4