Nectar Lounge (level 2 in Seminole Casino Coconut Creek)

I dined in at Nectar Lounge at the Seminole Coconut Creek Casino yesterday and was extremely disappointed by the level of service I received — particularly from an employee named Karla P.

All I ordered was a simple 16-inch cheese pizza. Karla P assured me it would be out shortly. However, after 30 minutes of waiting, I still hadn’t received anything — meanwhile, I watched her serve about eight other patrons who came in after me, grabbing slices to go with no issue. I politely asked her for an update, and she said she didn’t see any pizza in the back.

Another 30 minutes passed, and I asked again. Her response? “They’re not telling me anything about your pizza.” No apology, no urgency, just vague answers. At this point, I had been waiting over 90 minutes for one basic pizza.

I finally told her to cancel the order and requested a refund. She said I’d have to wait even longer for that because a supervisor needed to be called. I agreed to wait. Then she claimed the register was locked and she’d need a manager to open it. Strangely, about 15 minutes later, she managed to open the drawer herself and refunded me in cash — but could not provide a receipt, making me question if she ever entered my order in the first place.

When the manager Phill finally arrived, I explained everything — how I was ignored, how Karla kept serving others while giving me dismissive looks, and how shady the entire interaction felt. Phill was sincerely apologetic and professional. He gave me my refund and looked into the issue and said she shorted her drawer and this needed to be addressed. Interestingly, when I checked the receipt timestamp, it didn’t reflect the time I initially paid — further confirming my suspicion that my order may have never been properly entered.

As I was heading toward the casino doors to leave , Phill caught up with me and it is ironic how he is running into me and pizza is finished if I still wanted it. This either means the pizza was sitting there the whole time and Karla P simply didn’t give it to us, or Phill rushed to make it himself to smooth things over. Either way, it was a kind gesture from him.

Another red flag: my friend initially handed over $40 by mistake for a bill under $20. When we quickly corrected it, Karla P gave us a strange look — almost like she expected to keep the extra cash. I can’t help but feel that the lack of a tip may have influenced her poor treatment of us. But how can we tip for service we never received?

In the end, I’m giving 2 stars for service solely because of Phill’s professionalism and effort to fix a bad situation. Thank you, Phill. I hope you seriously address this with Karla. No one should be treated the way we were, and no customer should wait over 90 minutes for a cheese pizza while being completely ignored.

To Karla P — I hope you learn from this and work on your customer service. A smile and a little effort go a long way.

Pizza was saturated with oil, lukewarm.

Atmosphere: 2

Food: 1

Service: 2

I want to Thank all the staff at the Nectar Lounge for such a wonderful job. My 60th party was amazing I had the best time, the food and service was outstanding, the live music was great. I totally recommend anyone doing a private party there.

Atmosphere: 5

Food: 5

Service: 5

Only had drinks . service was great. Mischief band was excellent! Really good time.

Atmosphere: 5

Service: 5

Good place to go with friends to dance , drink and have fun moments

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Edamame Sushi

Pizza is surprisingly excellent. The bartender that's always there. Unfortunately I forgot her name is always so nice. She takes care of everything.

Pretty good

Atmosphere: 5

Food: 5

Service: 5

Excellent service and the live shows and DJ on a weekend make for a great time. Drinks are well priced and the pizza is good.

Atmosphere: 5

Food: 4

Service: 5

We 'rented' the upstairs area at Nectar inside the casino for a birthday party. The reason I put it in quotes is that all that is required is a deposit for food!!! There is actually NO CHARGE!!! On top of that...the food was amazing, service was spot on (even had our own waitress), the display was beyond 5 stars, and the live band was great too. Irena Sherman is the supervisor and handles all the arrangements for you. She was so easy to deal with, follow up was better than any other restaurant or venue I have booked, and all the pre-ordered food was on time and perfect!!! Seriously, all of it!!! Irena actually showed up there early as I was putting up decorations and did most of them for me. Truly beyond what I expected making the entire night so easy for me. Really nice to be able to host 50 people and not worry about a thing. Thank you.

Atmosphere: 5

Food: 5

Service: 5

Kim the cocktail waitress is a superstar !!! She takes care of over 70 people by herself with a smile always! Best pizza in town and South58 is a great rock band.

Food: 5

Service: 5

Love the bartenders and the bands are great! The place is awesome and especially the DJs who make you wanna dance all night.

Atmosphere: 5

Food: 5

Service: 5

One Rebellion great band don't miss them. Awsome show as always. Nectar lounge is a good place to see them.

Atmosphere: 5

Service: 5

Great entertainment

Atmosphere: 5

Food: 5

Service: 5

So I’m always here in town my friends always come here on the regular i got my son to come see me and we were at sunset grill a couple nights ago our bartender was miria one thing i can say is she one of the best bartenders I’ve seen around the hospitality to the food if you’re around i wouldn’t stop by an ask for her. She even got us to come back tonight and she was at the inside bar called nectar launge again she didn’t prove it wrong. I would come back every time just to see this beautiful young lady.

Atmosphere: 5

Food: 5

Service: 5

Great fun night out with family & friends. Deep Fried Funk band was great! Need to go back more often.

Atmosphere: 5

My favorite local band sacred union plays here alot. The pizza sold by the slice is really good. Its a casino.. so you have to tolerate the smokers. The coco dancers pop in and they are really

Atmosphere: 5

Food: 4

Service: 5