Ordered a salad with Avocado through uber eats and the salad came without Avocado. The issue is I was on a specific cleanse so I could only have very few ingredients with my salad that were allowed with this specific protocol, the main one being Avocado which did not come with my order. And there was no way for me to contact them to tell them so they can send the missing item I had already paid for. So I had a very unsatisfying and low nutrient meal during a time when I needed it the most.
Then to male matters worse, when I tried to let them know, first it was nearly impossible to get in contact with an actual person and when I finally did get contacted it was only via email to tell me that I needed to take my issue up with uber eats and they could not help me. I'm sorry but after paying $35 for a practically plain salad and then to not have any customer support about the issue, it's just wrong and this type of service with restaurants and delivery services needs to stop.
Uber eats is not the restaurant that prepared the order and missed the item. So even if uber eats refunds the $4 for the Avocado it doesn't address the issue.
Bad experience all around. I wouldn't recommend ordering from here if you have any specific dietary needs.
Food: 1
Service: 1
Maria Eugenia Salas Vela
Jehner's attention is excellent
Atmosphere: 5
Food: 5
Service: 5
Felix Viera
Incredible place. Excellent service from Dani! We will definitely return.
Service: 5
Barbara Lopez
Absolutely loved my experience at Pura Vida The avocado toast was amazing—so fresh and flavorful! On top of that, our server Dani was fantastic, giving us amazing customer service and making sure we had everything we needed. Highly recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Alejandra Tostado
Excellent food and service Thanks to Dani for being so attentive
Maureen
Great service from Dani and yummy food!
Atmosphere: 5
Food: 5
Service: 5
Johanna Villalba
Beautiful place, we went for the first time and we loved it. Without a doubt I will choose it again. Many thanks to Darvin for the warm attention, excellent service!
Atmosphere: 5
Food: 5
Service: 5
Nelson Broncano
Jehner was great … food was excellent as well…
Atmosphere: 5
Food: 5
Service: 5
Susany RO
I love this restaurant, I discovered it recently and I have been going on, so I can assure you that they provide excellent service. Employees are very empathetic and always attentive, especially Darvin who always cheers us on the day with his perfect attention. I would come back here a thousand times more.
Atmosphere: 5
Food: 5
Service: 5
Milton Macis
An excellent restaurant exceeded my expectations. The food is exquisite and presented with great quality, just like what is shown on the menu. Young Darvin, who is very attentive and helpful, made my visit an enjoyable time.
I have to admit that I never tried Pura Vida before and I am glad to say that i dont regret it, Everything was wonderful thanks everyone and Darv for being so nice.
Atmosphere: 5
Food: 5
Service: 5
Rony Linares
The waiter Darvin was very attentive and friendly when serving me, apart from the fact that the food was super good 10/10 in service and food.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Avocado Toast
Angelo gutierrez
A fantastic environment to pass the time while having lunch. People here are always looking forward to help the customers and I appreciate it. Thank you Darvin for giving me a great experience
Atmosphere: 3
Food: 4
Service: 5
Jose Jacome
I went to pura vida to try out the food and was surprised how good it was. I wasn’t expecting the plates to be so big and colorful, also, Darvin was great and helpful. I would definitely come back.
Atmosphere: 5
Food: 5
Service: 5
Sury Aleman
I love this place, the food is high quality and the people are nice. Thanks Darvin for your service.
Ordered a salad with Avocado through uber eats and the salad came without Avocado. The issue is I was on a specific cleanse so I could only have very few ingredients with my salad that were allowed with this specific protocol, the main one being Avocado which did not come with my order. And there was no way for me to contact them to tell them so they can send the missing item I had already paid for. So I had a very unsatisfying and low nutrient meal during a time when I needed it the most.
Then to male matters worse, when I tried to let them know, first it was nearly impossible to get in contact with an actual person and when I finally did get contacted it was only via email to tell me that I needed to take my issue up with uber eats and they could not help me. I'm sorry but after paying $35 for a practically plain salad and then to not have any customer support about the issue, it's just wrong and this type of service with restaurants and delivery services needs to stop.
Uber eats is not the restaurant that prepared the order and missed the item. So even if uber eats refunds the $4 for the Avocado it doesn't address the issue.
Bad experience all around. I wouldn't recommend ordering from here if you have any specific dietary needs.
Food: 1
Service: 1
Jehner's attention is excellent
Atmosphere: 5
Food: 5
Service: 5
Incredible place. Excellent service from Dani! We will definitely return.
Service: 5
Absolutely loved my experience at Pura Vida The avocado toast was amazing—so fresh and flavorful! On top of that, our server Dani was fantastic, giving us amazing customer service and making sure we had everything we needed. Highly recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Excellent food and service
Thanks to Dani for being so attentive
Great service from Dani and yummy food!
Atmosphere: 5
Food: 5
Service: 5
Beautiful place, we went for the first time and we loved it. Without a doubt I will choose it again.
Many thanks to Darvin for the warm attention, excellent service!
Atmosphere: 5
Food: 5
Service: 5
Jehner was great … food was excellent as well…
Atmosphere: 5
Food: 5
Service: 5
I love this restaurant, I discovered it recently and I have been going on, so I can assure you that they provide excellent service. Employees are very empathetic and always attentive, especially Darvin who always cheers us on the day with his perfect attention. I would come back here a thousand times more.
Atmosphere: 5
Food: 5
Service: 5
An excellent restaurant exceeded my expectations. The food is exquisite and presented with great quality, just like what is shown on the menu. Young Darvin, who is very attentive and helpful, made my visit an enjoyable time.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I have to admit that I never tried Pura Vida before and I am glad to say that i dont regret it, Everything was wonderful thanks everyone and Darv for being so nice.
Atmosphere: 5
Food: 5
Service: 5
The waiter Darvin was very attentive and friendly when serving me, apart from the fact that the food was super good 10/10 in service and food.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Avocado Toast
A fantastic environment to pass the time while having lunch. People here are always looking forward to help the customers and I appreciate it. Thank you Darvin for giving me a great experience
Atmosphere: 3
Food: 4
Service: 5
I went to pura vida to try out the food and was surprised how good it was. I wasn’t expecting the plates to be so big and colorful, also, Darvin was great and helpful. I would definitely come back.
Atmosphere: 5
Food: 5
Service: 5
I love this place, the food is high quality and the people are nice. Thanks Darvin for your service.
Atmosphere: 5
Food: 5
Service: 5
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