Subway in Crestview

“I placed a curbside order and didn’t realize until I got home that I was given the wrong sandwich. I called and they not only apologized for the error but gave 3 reasonable solutions to correct the mistake - I could come collect the correct one, I could collect a sandwich at another time, or they could refund my transaction. I chose to just go pick up the correct sandwich same day. The staff was super polite and apologetic, I received a second Happy Gilmore cup and 2 free cookies for the inconvenience. I understand mistakes happen when training and the customer service to fix the problem was stellar. I’ll definitely continue to use this Subway.“

“When I come here, the folks don’t seem happy to be here, which is their right, it is a subway and one inside Walmart at that. I’m sure the customers are difficult. Today tho I came and Ciara* ( not sure how to spell it) was a breath of fresh air. Very personable, respectful, smiley and friendly. Give her a raise! 💖“