Located on the corner of University and Stirling, this Firehouse Subs is generally pretty consistent. We ordered ahead in the app and it said it would be ready at 6:20. Was ready about 5 minutes earlier so that was nice. It’s always kind of empty in there but somehow they have been in this plaza for a long time. It took a while for either of the employees to acknowledge me being there but I guess cause they were both busy making sandwiches.
The sandwiches last night were fine but nothing special. Order was accurate and they remembered the pickle which other locations usually forget. The bread was just toasty at the front and back end of the sandwich rather than all throughout. I can’t tell if they put less meat on than they have in the past but seemed like maybe so. Overall I will return when I’m in the mood for a hot sandwich and in the area.
Atmosphere: 4
Food: 4
Service: 4
Brooklyngirl Smartchick
Wow I had read the reviews prior to going there and was staying away for a while today I decided to try it and now I see why there's bad reviews there is a female behind the counter who no matter what I tried would not smile or even reciprocate a response to my effort to make a conversation absolutely no customer service. No wonder the place was a ghost town not one other person there I don't know how that place exists. I ordered a small Italian which is the equivalent of a Jersey Mike's Mini needless to say I would have been much happier with Jersey Mike's and more ways than one. Done with this place
Atmosphere: 1
Food: 2
Service: 1
Michael Harris
I recently visited Firehouse Subs and had an absolutely awful experience, largely due to the terrible service provided by a short, darker woman working behind the counter. From the moment I walked in, she was rude, dismissive, and acted as though I was interrupting her day by simply being there. She barely acknowledged me when I ordered, rolled her eyes when I asked a simple question about the menu, and seemed irritated that I was taking up her time. The food, while decent, was completely overshadowed by the poor attitude and lack of professionalism I encountered. If you're looking for decent service, I highly recommend going somewhere else. Firehouse Subs needs to seriously rethink the people they have working in customer-facing positions.
Atmosphere: 1
Food: 1
Service: 1
Felipe Perez
The worker Ashley at this location was very helpful and polite great service.
Atmosphere: 5
Food: 5
Service: 5
F12 Boosie
Wow Matt was insanely good! Nicest guy I’ve ever met! They need to pay my man more because nobody was there helping him out!
Kaycie Ferrara
Ordered from Uber eats italian sub, SO GROSS! The sub is supposed to be cold, but instead they heat up your sub AFTER it has a bunch of mayo and lettuce on it causing it to be a nasty sloppy mess! Why would you heat up lettuce and mayo??
Food: 1
Odalys Prado
Espertacular ?
Jose Ramirez
Good sub. Good service. Clean and convenient.
Atmosphere: 3
Food: 4
Service: 4
Humberto Roque
Great sandwich ? ? at a great value.
Parking: It's a small step mall with plenty of parking.
Kid-friendliness: This is a kid friendly establishment
Wheelchair accessibility: This restaurant is wheelchair accessible.
Sandwich did not look anything like there commercial or pictures in window. Had one large and one medium Sandwich and one sprite price was 31.00 I think there too expensive last time I eat there. Wish I could put up a pic of what my sub looked like.
The attendant was high. $17 for 6 inch combo, too expensive for a small sandwich
Atmosphere: 5
Food: 5
Service: 3
ChrisDomain
Only one employee working. Came in for lunch time at 12:20 and it’s 1:20 and still haven’t received my food. How can the manager schedule 1 person to run a food location. This is poor management skills. The lady working is doing everything she can but there’s to much orders. She’s doing online orders and walk ins. For sure give her a raise and give her some help.This is unacceptable.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Turkey Bacon Ranch
Chante Alvarez
Service was extremely subpar. Poor customer service, requested toasted bread. No receipt received.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Submarine Sandwich
Greg Grant
Great place. The food is always good and the staff has always been nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian with Grilled Chicken, Club on a Sub, Smokehouse Beef & Cheddar Brisket, Pastrami, Turkey Bacon Ranch, Italian, Meatball, Cookie, Firehouse Meatball Sub, Firehouse Meatball
Elizabeth Molina-Noriega
My husband and I came here a while back. And today he decided to order takeout. He ordered for him the Italian sub and for me the Firehouse small steak & cheese sub and a delicious Italian grilled chicken and Genoa salami salad, Yum!. The food was delish and I’m impressed that they stand for lower carbon footprint, all the containers where the food was packed were made out of cardboard, Not plastic. Kudos to you at this Firehouse Subs location between University Drive and Sterling Road. I asked my husband about the cleanliness, he says it is very clean ?. We will come back ?. Blessings.
Located on the corner of University and Stirling, this Firehouse Subs is generally pretty consistent. We ordered ahead in the app and it said it would be ready at 6:20. Was ready about 5 minutes earlier so that was nice. It’s always kind of empty in there but somehow they have been in this plaza for a long time. It took a while for either of the employees to acknowledge me being there but I guess cause they were both busy making sandwiches.
The sandwiches last night were fine but nothing special. Order was accurate and they remembered the pickle which other locations usually forget. The bread was just toasty at the front and back end of the sandwich rather than all throughout. I can’t tell if they put less meat on than they have in the past but seemed like maybe so. Overall I will return when I’m in the mood for a hot sandwich and in the area.
Atmosphere: 4
Food: 4
Service: 4
Wow I had read the reviews prior to going there and was staying away for a while today I decided to try it and now I see why there's bad reviews there is a female behind the counter who no matter what I tried would not smile or even reciprocate a response to my effort to make a conversation absolutely no customer service. No wonder the place was a ghost town not one other person there I don't know how that place exists. I ordered a small Italian which is the equivalent of a Jersey Mike's Mini needless to say I would have been much happier with Jersey Mike's and more ways than one. Done with this place
Atmosphere: 1
Food: 2
Service: 1
I recently visited Firehouse Subs and had an absolutely awful experience, largely due to the terrible service provided by a short, darker woman working behind the counter. From the moment I walked in, she was rude, dismissive, and acted as though I was interrupting her day by simply being there. She barely acknowledged me when I ordered, rolled her eyes when I asked a simple question about the menu, and seemed irritated that I was taking up her time. The food, while decent, was completely overshadowed by the poor attitude and lack of professionalism I encountered. If you're looking for decent service, I highly recommend going somewhere else. Firehouse Subs needs to seriously rethink the people they have working in customer-facing positions.
Atmosphere: 1
Food: 1
Service: 1
The worker Ashley at this location was very helpful and polite great service.
Atmosphere: 5
Food: 5
Service: 5
Wow Matt was insanely good! Nicest guy I’ve ever met! They need to pay my man more because nobody was there helping him out!
Ordered from Uber eats italian sub, SO GROSS! The sub is supposed to be cold, but instead they heat up your sub AFTER it has a bunch of mayo and lettuce on it causing it to be a nasty sloppy mess! Why would you heat up lettuce and mayo??
Food: 1
Espertacular ?
Good sub. Good service. Clean and convenient.
Atmosphere: 3
Food: 4
Service: 4
Great sandwich ? ? at a great value.
Parking: It's a small step mall with plenty of parking.
Kid-friendliness: This is a kid friendly establishment
Wheelchair accessibility: This restaurant is wheelchair accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie, Firehouse Steak Cheese
Sandwich did not look anything like there commercial or pictures in window. Had one large and one medium Sandwich and one sprite price was 31.00 I think there too expensive last time I eat there. Wish I could put up a pic of what my sub looked like.
Atmosphere: 1
Food: 2
Service: 2
Restaurantji Recommends
The attendant was high. $17 for 6 inch combo, too expensive for a small sandwich
Atmosphere: 5
Food: 5
Service: 3
Only one employee working. Came in for lunch time at 12:20 and it’s 1:20 and still haven’t received my food. How can the manager schedule 1 person to run a food location. This is poor management skills. The lady working is doing everything she can but there’s to much orders. She’s doing online orders and walk ins. For sure give her a raise and give her some help.This is unacceptable.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Turkey Bacon Ranch
Service was extremely subpar. Poor customer service, requested toasted bread. No receipt received.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Submarine Sandwich
Great place. The food is always good and the staff has always been nice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian with Grilled Chicken, Club on a Sub, Smokehouse Beef & Cheddar Brisket, Pastrami, Turkey Bacon Ranch, Italian, Meatball, Cookie, Firehouse Meatball Sub, Firehouse Meatball
My husband and I came here a while back. And today he decided to order takeout. He ordered for him the Italian sub and for me the Firehouse small steak & cheese sub and a delicious Italian grilled chicken and Genoa salami salad, Yum!. The food was delish and I’m impressed that they stand for lower carbon footprint, all the containers where the food was packed were made out of cardboard, Not plastic. Kudos to you at this Firehouse Subs location between University Drive and Sterling Road. I asked my husband about the cleanliness, he says it is very clean ?. We will come back ?. Blessings.
Atmosphere: 5
Food: 5
Service: 5
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