The best and cleanest branch I’ve ever been. The food was fresh and delicious. The restrooms are super clean. Shimmene the manager welcomed us with a big smile. Highly recommended
Atmosphere: 5
Food: 5
Service: 5
Javier Ibanez
All ways great and friendly night staff
Atmosphere: 5
Food: 5
Service: 5
Tiffany Bustamante
I’m really disappointed. After spending $15 on my Tropichop, the lid wasn’t placed on correctly, and when I went to pick it up, the entire bowl fell and all of my food spilled onto the ground. My lunch break was already limited, and now I don’t get to eat at all. This was extremely frustrating and avoidable with proper care when packaging the order. There goes my money down the drain and i stay hungry for the next 5 hours until I get home
Atmosphere: 1
Food: 1
Service: 1
Don
I paid for the family meal with sides and they gave me beans I asked for fries. And they barely fill up the cilantro sauces.
Atmosphere: 1
Food: 1
Service: 1
Brian Schneir
Haila is a great worker. Very friendly. The meal was great and hot. Been here many times and never disappointed.
Atmosphere: 5
Food: 5
Service: 5
S L
When I went on the weekend the staff were all filling drive thru and to go orders. I was the only one in line, and I had to wait 10 minutes to order. The portions are small (except the rice). The chicken is very good. Pork had little flavor, and the steak was chewy, but tasty. I had to ask for the utensils and drinks, and plates individually, which I thought would be obvious after ordering. I probably won't be returning.
Katty C
Food was good
Atmosphere: 4
Food: 5
Service: 4
Abi Kurian
I like to Thank Ashley A, Florida Catering Manager who was efficient and confident to arrange a catering order for 120 people in a VERY SHORT NOTICE. Special Thanks also to the 5780 S University, Davie, FL, Crew for having it ready on time without any confusion or mistakes, the food was more than sufficient the Chicken and the tropichop was delicious and all the attendees enjoyed it.
Atmosphere: 5
Food: 5
Service: 5
Andrew Sampat
Delicious
Atmosphere: 5
Food: 5
Service: 5
Marquis G
Terrible customer service. Was 2nd in line today. 1st customer was helped. Told me 1 second. Helped the 3rd customer and 4th. Turned around and spoke to 2 co workers in Spanish and walked off. 1 dine in customer asked for a refill and the associate proceeded to help her. Another dine in customer asked for a refill, which was also fulfilled. After both, the associate again proceeded to speak with the same 2 associates in Spanish in which I responded in Spanish that I was going to leave a negative review because I don't appreciate the service and as I was leaving, she apologized and asked how she can help and I told her she can't anymore. 4th time there, won't return for a 5th
It's been so long since I've eaten at any Pollo Tropical because I moved to Atlanta. My No. 8 quarter chicken platter dark meat with black beans and white rice, was just as delicious as I remembered! I'm such a true South Floridian because the only place I wanted to dine at was Pollo Tropical, chicken on the grill! Lol. My chicken was flavorful, seasoned well, and it hit the spot.
Atmosphere: 4
Food: 5
Service: 5
Luis Blanco
I ordered the tropical trio since it was supposed to come with chicken, pork and steak, I get home and sit down to get ready to eat after a long day only to find out that they did not give me the chimichurri steak that comes with the tropical trio and that 1 of main reasons why I ordered it and seeing that it was about a 20 minute drive I was obviously not about to dive back there
Atmosphere: 3
Food: 1
Service: 1
Any Gonzalez
I had ordered lunch earlier.They got my whole entire order wrong.I came back after work, and tyrese was so nice he apologized for the order being wrong.He also fixed everything A++ worker 👏👏
Atmosphere: 5
Food: 5
Service: 5
Jim Ogle
Always good food. Always chaotic service.
Boundary 101
Horrible service!!!! If you hate your job quit. Don't be in the service industry with an attitude
The best and cleanest branch I’ve ever been. The food was fresh and delicious. The restrooms are super clean. Shimmene the manager welcomed us with a big smile. Highly recommended
Atmosphere: 5
Food: 5
Service: 5
All ways great and friendly night staff
Atmosphere: 5
Food: 5
Service: 5
I’m really disappointed. After spending $15 on my Tropichop, the lid wasn’t placed on correctly, and when I went to pick it up, the entire bowl fell and all of my food spilled onto the ground. My lunch break was already limited, and now I don’t get to eat at all. This was extremely frustrating and avoidable with proper care when packaging the order. There goes my money down the drain and i stay hungry for the next 5 hours until I get home
Atmosphere: 1
Food: 1
Service: 1
I paid for the family meal with sides and they gave me beans I asked for fries. And they barely fill up the cilantro sauces.
Atmosphere: 1
Food: 1
Service: 1
Haila is a great worker. Very friendly. The meal was great and hot. Been here many times and never disappointed.
Atmosphere: 5
Food: 5
Service: 5
When I went on the weekend the staff were all filling drive thru and to go orders. I was the only one in line, and I had to wait 10 minutes to order. The portions are small (except the rice). The chicken is very good. Pork had little flavor, and the steak was chewy, but tasty. I had to ask for the utensils and drinks, and plates individually, which I thought would be obvious after ordering. I probably won't be returning.
Food was good
Atmosphere: 4
Food: 5
Service: 4
I like to Thank Ashley A, Florida Catering Manager who was efficient and confident to arrange a catering order for 120 people in a VERY SHORT NOTICE.
Special Thanks also to the 5780 S University, Davie, FL, Crew for having it ready on time without any confusion or mistakes, the food was more than sufficient the Chicken and the tropichop was delicious and all the attendees enjoyed it.
Atmosphere: 5
Food: 5
Service: 5
Delicious
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service. Was 2nd in line today. 1st customer was helped. Told me 1 second. Helped the 3rd customer and 4th. Turned around and spoke to 2 co workers in Spanish and walked off. 1 dine in customer asked for a refill and the associate proceeded to help her. Another dine in customer asked for a refill, which was also fulfilled. After both, the associate again proceeded to speak with the same 2 associates in Spanish in which I responded in Spanish that I was going to leave a negative review because I don't appreciate the service and as I was leaving, she apologized and asked how she can help and I told her she can't anymore. 4th time there, won't return for a 5th
Atmosphere: 2
Service: 1
Restaurantji Recommends
It's been so long since I've eaten at any Pollo Tropical because I moved to Atlanta. My No. 8 quarter chicken platter dark meat with black beans and white rice, was just as delicious as I remembered! I'm such a true South Floridian because the only place I wanted to dine at was Pollo Tropical, chicken on the grill! Lol. My chicken was flavorful, seasoned well, and it hit the spot.
Atmosphere: 4
Food: 5
Service: 5
I ordered the tropical trio since it was supposed to come with chicken, pork and steak, I get home and sit down to get ready to eat after a long day only to find out that they did not give me the chimichurri steak that comes with the tropical trio and that 1 of main reasons why I ordered it and seeing that it was about a 20 minute drive I was obviously not about to dive back there
Atmosphere: 3
Food: 1
Service: 1
I had ordered lunch earlier.They got my whole entire order wrong.I came back after work, and tyrese was so nice he apologized for the order being wrong.He also fixed everything A++ worker 👏👏
Atmosphere: 5
Food: 5
Service: 5
Always good food. Always chaotic service.
Horrible service!!!! If you hate your job quit. Don't be in the service industry with an attitude
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