After an exhausting day of travel, we decided to stop at Culver's to pick up dinner before heading out to Ponce Inlet. The food quality, taste, and service are fantastic. We ordered an Atlantic Cod Fish Sandwich basket, a double mushroom burger basket, and a six-count fried shrimp only. After paying for our meal, we were asked to pull forward (which is expected as Culver's prepares their food fresh per order ). Our order was brought to our vehicle, and we pulled off. We reached our vacation home to discover that the fish sandwich was omitted. Called the location to speak with the manager on duty; William. After explaining to William we are missing a fish sandwich, he replied, "You should have checked your order before you pulled off," which I pretended not to hear. Eventually, he apologized and offered to stay open a little longer to prepare the fish sandwich. As it was 9:45p and the location closed at 10p, I didn't want to hold them up from leaving for the evening. I explained that we were sitting down to eat our dinner. We were tired from our travels and concerned about driving as it relates to my personal safety. He explained that he could refund me my money or provide me with a gift card that would arrive in the mail within seven business days to cover the cost of the missing meal. I explained that wouldn't be necessary as we reside in a different state. I went on to explain that I could come the following day to pick up the food. He agreed to the suggested time and that he would be there all day and asked for a time. I stated between 12p and 2p. Today, as our scheduled plans went over, I attempted to call William to inform him I am unable to make our previously discussed time. Could not get through via telephone. Typically, during lunch hours, it can be impossible to get folks to the phone during that time. I called again at 2:32p. I reached Ashley. I asked to speak with William, and she requested my name, which I provided, and then asked about the nature of my call, which I replied, "Is to speak with William. She went on to say that William is not in. He is off today. She went on to say she's a manager and can assist me. I began to explain the arrangement William and I made. However, I was abruptly cut off in mid sentence to explain their policy - if you didn't return that evening, I have an option to receive a gift card that will be mailed to my home. I thanked her for explaining the policy and went on to explain that this is not what has been communicated by the mamger; William. I requested for her to call William since he was off today to discuss what he said. Again? I was rudely cut off in mid sentence and unknowingly placed on hold. When she returned to the telephone, I could hear Wiiliams voice in the background, explaining to Ashley what was said. Ashley proceeded to tell me I could pick up the food that evening as William is here all night. She ended the conversation with, "You need to pick this up. You will be unable to get it after tonight." I have dinner reservations for this evening and have decided with the terrible customer service, the lie Ashley told, and the inability to accept any responsibility for the sandwich not being in the bag I don't want anything from this location. Matter of fact I pray that corporate reads this and takes the money I have given them for the purchase of my meal that I didn't receive and provide soft skills and customer service training will take this a long way location a long way. For the record: I've eaten at locations in Milwaukee, WI, various in Georgia locations, South Carolina, and North Carolina, and have experienced excellent customer service time and time again. Ashley made me feel I was attempting to scam them for free food.Sign,Appalled Customer
Service: 1
arley scofield
The folks at night seem to not like their jobs. No one was happy.
Atmosphere: 2
Food: 4
Service: 1
Mold Spec
Waited 15 minutes to even place an order in the drive-through looked like it was probably gonna take another 15 to 20 minutes to get the order decided to go someplace else they obviously have issues with fast service!
Declan Kellogg
Took over 30 minutes for my drive thru order to come out after ordering!! I only got a grilled cheese and fries, absolutely ridiculous! The manager Michael is way out of his element managing a place like this and should be reviewed.
Service: 1
Tango Bravo
I am just amazed at the Culver's model. They nail it Everytime. It doesn't matter what location it's consistently hot and fresh with great service. A lot can be learned by other restaurants.
Chairs and walls not wiped down, few flies flying around. Music in the lobby seems to be broken or turned off. Drive thru was backed up at 3:00 p.m. when I arrived. Lots of loud talking behind the counter for some reason. For a prime location, you would think things would be different. It is a shame, because I generally like Culver's...
Atmosphere: 3
Food: 4
Service: 3
Joshua
Always better than other burger places nearby
Troy Wilsey
So expensive and the double burger might have totaled a quarter pound. When I order a double I expect it to be over a 1/8 of an inch thick. Not smashed so thin just so it covers the tiny bun
Atmosphere: 3
Food: 3
Service: 4
Rosemary Igartua
The burgers are always overcooked. Last visit we ordered fish sandwiches, a butter burger, and onion rings. Everything was burned, even the burger buns. The onion rings tasted like dirty cooking oil.We waited 20 minutes for take out only to find we were missing a sandwich and had to go back. Worst experience yet at this location.
Atmosphere: 1
Food: 1
Service: 1
BARBARA D
Second time visiting and the fish was dripping in oil. I had to dab the grease away. The associate at the counter was unpleasant and the eye rolling was ridiculous. The gentleman that brought the food to the table was pleasant.
Slow service. Only ordered two custard scoops through drive through and waited 15 mins ended up going in and getting my ice cream. The 4 drivers behind me that ordered food got served before me… how long does it take to scoop a cup of ice cream???? There were plenty of workers standing around. Will not be back to this one.
Gary Griffin
Worst Culvers ever. Employees sitting in booths on their phones. Condiments were non existent. They were arguing who would bring our food out. Very nasty place. Who's managing this place. I've never been in a Culvers like this. Lazy employees at this place.
Atmosphere: 1
Food: 2
Service: 1
Allen Brown
Always a good burger.Chicken tenders yummy too ???
Atmosphere: 5
Food: 5
Service: 5
Kara Kloo
30 minutes for cod sandwiches when you ask for walleye (palm coast has them) to find out they aren't on the menu here. paid 26$ for two cod sandwiches and one hamburger kids meal, and burnt inedible onion rings, was given a receipt with "wal sandwiches" no cost breakdown. So I was charged for walleye, wondering why.That moment when you can not even cook an onion ring right ..
After an exhausting day of travel, we decided to stop at Culver's to pick up dinner before heading out to Ponce Inlet. The food quality, taste, and service are fantastic. We ordered an Atlantic Cod Fish Sandwich basket, a double mushroom burger basket, and a six-count fried shrimp only. After paying for our meal, we were asked to pull forward (which is expected as Culver's prepares their food fresh per order ). Our order was brought to our vehicle, and we pulled off. We reached our vacation home to discover that the fish sandwich was omitted. Called the location to speak with the manager on duty; William. After explaining to William we are missing a fish sandwich, he replied, "You should have checked your order before you pulled off," which I pretended not to hear. Eventually, he apologized and offered to stay open a little longer to prepare the fish sandwich. As it was 9:45p and the location closed at 10p, I didn't want to hold them up from leaving for the evening. I explained that we were sitting down to eat our dinner. We were tired from our travels and concerned about driving as it relates to my personal safety. He explained that he could refund me my money or provide me with a gift card that would arrive in the mail within seven business days to cover the cost of the missing meal. I explained that wouldn't be necessary as we reside in a different state. I went on to explain that I could come the following day to pick up the food. He agreed to the suggested time and that he would be there all day and asked for a time. I stated between 12p and 2p. Today, as our scheduled plans went over, I attempted to call William to inform him I am unable to make our previously discussed time. Could not get through via telephone. Typically, during lunch hours, it can be impossible to get folks to the phone during that time. I called again at 2:32p. I reached Ashley. I asked to speak with William, and she requested my name, which I provided, and then asked about the nature of my call, which I replied, "Is to speak with William. She went on to say that William is not in. He is off today. She went on to say she's a manager and can assist me. I began to explain the arrangement William and I made. However, I was abruptly cut off in mid sentence to explain their policy - if you didn't return that evening, I have an option to receive a gift card that will be mailed to my home. I thanked her for explaining the policy and went on to explain that this is not what has been communicated by the mamger; William. I requested for her to call William since he was off today to discuss what he said. Again? I was rudely cut off in mid sentence and unknowingly placed on hold. When she returned to the telephone, I could hear Wiiliams voice in the background, explaining to Ashley what was said. Ashley proceeded to tell me I could pick up the food that evening as William is here all night. She ended the conversation with, "You need to pick this up. You will be unable to get it after tonight." I have dinner reservations for this evening and have decided with the terrible customer service, the lie Ashley told, and the inability to accept any responsibility for the sandwich not being in the bag I don't want anything from this location. Matter of fact I pray that corporate reads this and takes the money I have given them for the purchase of my meal that I didn't receive and provide soft skills and customer service training will take this a long way location a long way. For the record: I've eaten at locations in Milwaukee, WI, various in Georgia locations, South Carolina, and North Carolina, and have experienced excellent customer service time and time again. Ashley made me feel I was attempting to scam them for free food.Sign,Appalled Customer
Service: 1
The folks at night seem to not like their jobs. No one was happy.
Atmosphere: 2
Food: 4
Service: 1
Waited 15 minutes to even place an order in the drive-through looked like it was probably gonna take another 15 to 20 minutes to get the order decided to go someplace else they obviously have issues with fast service!
Took over 30 minutes for my drive thru order to come out after ordering!! I only got a grilled cheese and fries, absolutely ridiculous! The manager Michael is way out of his element managing a place like this and should be reviewed.
Service: 1
I am just amazed at the Culver's model. They nail it Everytime. It doesn't matter what location it's consistently hot and fresh with great service. A lot can be learned by other restaurants.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Deluxe Cheeseburger with Onion Rings, Double Cheeseburger, Turtle Sundae, Chicken Tenders, Sandwich, Butter Burger and Fries, Crinkle Cut Fries
Chairs and walls not wiped down, few flies flying around. Music in the lobby seems to be broken or turned off. Drive thru was backed up at 3:00 p.m. when I arrived. Lots of loud talking behind the counter for some reason. For a prime location, you would think things would be different. It is a shame, because I generally like Culver's...
Atmosphere: 3
Food: 4
Service: 3
Always better than other burger places nearby
So expensive and the double burger might have totaled a quarter pound. When I order a double I expect it to be over a 1/8 of an inch thick. Not smashed so thin just so it covers the tiny bun
Atmosphere: 3
Food: 3
Service: 4
The burgers are always overcooked. Last visit we ordered fish sandwiches, a butter burger, and onion rings. Everything was burned, even the burger buns. The onion rings tasted like dirty cooking oil.We waited 20 minutes for take out only to find we were missing a sandwich and had to go back. Worst experience yet at this location.
Atmosphere: 1
Food: 1
Service: 1
Second time visiting and the fish was dripping in oil. I had to dab the grease away. The associate at the counter was unpleasant and the eye rolling was ridiculous. The gentleman that brought the food to the table was pleasant.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
My Husband and I Love it here Thank
Atmosphere: 5
Food: 5
Service: 5
Slow service. Only ordered two custard scoops through drive through and waited 15 mins ended up going in and getting my ice cream. The 4 drivers behind me that ordered food got served before me… how long does it take to scoop a cup of ice cream???? There were plenty of workers standing around. Will not be back to this one.
Worst Culvers ever. Employees sitting in booths on their phones. Condiments were non existent. They were arguing who would bring our food out. Very nasty place. Who's managing this place. I've never been in a Culvers like this. Lazy employees at this place.
Atmosphere: 1
Food: 2
Service: 1
Always a good burger.Chicken tenders yummy too ???
Atmosphere: 5
Food: 5
Service: 5
30 minutes for cod sandwiches when you ask for walleye (palm coast has them) to find out they aren't on the menu here. paid 26$ for two cod sandwiches and one hamburger kids meal, and burnt inedible onion rings, was given a receipt with "wal sandwiches" no cost breakdown. So I was charged for walleye, wondering why.That moment when you can not even cook an onion ring right ..
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Hamburger, Onion Rings, Sandwich