My family and I were able to spend an entire week at this wonderful resort. Huge thank you to Stephanie for all her help during our booking experience. There was so much to do we didn’t get to do it all partially due to us wanting to explore the keys a little too. The staff was very friendly and made our stay extra enjoyable. We will definitely go back.
Emily McCready
Kaitlyn served us with a smile no matter the hour - even when we showed up close to closing! She was so sweet and helpful. We are grateful for her wonderful service!
Atmosphere: 5
Food: 5
Service: 5
JoBeth Bootz
When you pay good money to go on a bucket list vacation, it is hard to deal with a resort that does not aspire to a reasonable customer service level. We have been wanting to visit Hawks Cay for years and the experience was filled with extreme lows and a few highs.
We were able to check in early, but once our room was ready we were just given a number. No one told us that there were separate rooms in the main building and villas that had the same numbers. The map only showed the numbers of the villas which is where we went. The communication was sub par and that was a theme throughout the resort.
We went down to the main pool (which was scalding hot) and also the cove which was disgusting. It felt like a dirt lake. The cove had paddle boards and kayaks which were first come first served. The man running the area was rude and when we aske questions about the process seemed annoyed and and there were paddle boards on the shore that weren't being used.
We went to the marina to book a deep sea fishing trip through the resort. When we came the next morning, we boarded the boat they told us about (we took a pic) and then found out when we returned that we were on the wrong boat but no one confirmed, called or anything. The captain when we returned yelled at us and got mad that it was our fault even though we paid a lot of money for a specific experience. People at the marina were rude to our children and ruined the experience. I will say the deckhand Jay was awesome and so good with our kids!
When we got done with our catch, they told us we could take it up to Angler ans Ale and they would prepare it and take care of it. The restaurant was not open and no one was there to help us. That was a selling point and the communication was horrible. We has a huge bag of fish and no help. Thankfully Kim the golf cart driver was the only one who got answers for us and was awesome.
The whole trip was frustrating and we kept getting incorrect information with people just wanting us to pay more.
The resort room was also a let down. It needs to be renovated. The main entrance of the resort is fabulous but the rooms are a bit gross. Our hallway smelled like skunk and the carpets had stains. Our bathroom was dark and old which was surprising for what we paid for the resort.
Overall, I was disappointed, especially for the cost. I am writing this because I would love to see action as opposed to a standard, "Thanks for letting us know and we will do our best in the future." Especially with a family and children and how often I read about this being a family friendly resort experience, it was far from it. Thankfully, we only had a few nights....we would have left if it had been for longer.
Josh Murphy
I would give this place more than 5 stars if I could. We were here for a week in a villa that was very spacious with great views. We had a small issue with the villa and Maggie was so quick to resolve it! She is the best and I can only hope she's very appreciated there. Her actions and the resorts above all amazing customer service made me look past the small villa issues especially with their response time fixing it. This got us wanting to come back for more! I already spoke to my agent and told her to expedite people from her agency to this resort, they would not be disappointed! Amazing atmosphere, amazing food, good drinks, and absolutely some of the best customer service I've ever seen in my travels.
Trip well planned
Hawks Cay is a fantastic resort for young families. They have absolutely everything you need to enjoy an active vacation without even leaving the property.
Rich and Vanessa
Their soft serve is bad!!! Not creamy at all. Just think non fat milk texture for ice cream.
Food: 2
Crystal Rodriguez
We had a great Margarita pizza. Delicious, crispy crust, very good.It’s a great, on resort, spot in place of a market.
Atmosphere: 3
Food: 4
Service: 3
Miguel.C Perry
Overall okay!!
Atmosphere: 5
Food: 5
Service: 5
Travis Maner
Awful experience everytime. Extremely slow with many employees standing around ignoring guests at the checkouts. Very weird experience. The only redeeming aspect is the Starbucks.
Atmosphere: 2
Food: 2
Service: 1
Administrator Bellver
You will everything here. From toys, alcohol and food
We are traveling by bicycle heading to a lodge close-by that did not serve breakfast or have a restaurant close by. Since this place was on the way we figured we could go there for supper and pick up some things for breakfast but NO - we were not allowed to go there since we were not staying at the resort. We ended up having trail mix and half a bagel each for supper. I think it should be listed on Google maps as part of the resort - not just Hawks Kay Marketplace.
sherrir779
The only reason this establishment gets 3 stars instead of 2 is the pizza guy. The rest of the service was awful.
S3614HEthomasr
Since the restaurants where impossible to receive service, you get to serve yourself at the pantry when it actually opened on time. Did enjoy the manager but he seemed to be in a no win scenario
Daniel Blumenthal
Calling this pizza is disrespect to the pizza that racoons pull out of the garbage... 0 stars if possible
krash411
Just ok, the service was not good. At 11:51 to tried to order a pizza and was told by Portia she would not take my order until 12… no explanation, no customer service. I mentioned that 12 was 9 minutes away and she just looked at me like she did not care. I did wait patiently ordered the lunch at 12. I feel that she could have taken my order but explain the reason she needed to wait to 12… with that said the pizza was decent!
My family and I were able to spend an entire week at this wonderful resort. Huge thank you to Stephanie for all her help during our booking experience. There was so much to do we didn’t get to do it all partially due to us wanting to explore the keys a little too. The staff was very friendly and made our stay extra enjoyable. We will definitely go back.
Kaitlyn served us with a smile no matter the hour - even when we showed up close to closing! She was so sweet and helpful. We are grateful for her wonderful service!
Atmosphere: 5
Food: 5
Service: 5
When you pay good money to go on a bucket list vacation, it is hard to deal with a resort that does not aspire to a reasonable customer service level. We have been wanting to visit Hawks Cay for years and the experience was filled with extreme lows and a few highs. We were able to check in early, but once our room was ready we were just given a number. No one told us that there were separate rooms in the main building and villas that had the same numbers. The map only showed the numbers of the villas which is where we went. The communication was sub par and that was a theme throughout the resort. We went down to the main pool (which was scalding hot) and also the cove which was disgusting. It felt like a dirt lake. The cove had paddle boards and kayaks which were first come first served. The man running the area was rude and when we aske questions about the process seemed annoyed and and there were paddle boards on the shore that weren't being used. We went to the marina to book a deep sea fishing trip through the resort. When we came the next morning, we boarded the boat they told us about (we took a pic) and then found out when we returned that we were on the wrong boat but no one confirmed, called or anything. The captain when we returned yelled at us and got mad that it was our fault even though we paid a lot of money for a specific experience. People at the marina were rude to our children and ruined the experience. I will say the deckhand Jay was awesome and so good with our kids! When we got done with our catch, they told us we could take it up to Angler ans Ale and they would prepare it and take care of it. The restaurant was not open and no one was there to help us. That was a selling point and the communication was horrible. We has a huge bag of fish and no help. Thankfully Kim the golf cart driver was the only one who got answers for us and was awesome. The whole trip was frustrating and we kept getting incorrect information with people just wanting us to pay more. The resort room was also a let down. It needs to be renovated. The main entrance of the resort is fabulous but the rooms are a bit gross. Our hallway smelled like skunk and the carpets had stains. Our bathroom was dark and old which was surprising for what we paid for the resort. Overall, I was disappointed, especially for the cost. I am writing this because I would love to see action as opposed to a standard, "Thanks for letting us know and we will do our best in the future." Especially with a family and children and how often I read about this being a family friendly resort experience, it was far from it. Thankfully, we only had a few nights....we would have left if it had been for longer.
I would give this place more than 5 stars if I could. We were here for a week in a villa that was very spacious with great views. We had a small issue with the villa and Maggie was so quick to resolve it! She is the best and I can only hope she's very appreciated there. Her actions and the resorts above all amazing customer service made me look past the small villa issues especially with their response time fixing it. This got us wanting to come back for more! I already spoke to my agent and told her to expedite people from her agency to this resort, they would not be disappointed! Amazing atmosphere, amazing food, good drinks, and absolutely some of the best customer service I've ever seen in my travels.
Hawks Cay is a fantastic resort for young families. They have absolutely everything you need to enjoy an active vacation without even leaving the property.
Their soft serve is bad!!! Not creamy at all. Just think non fat milk texture for ice cream.
Food: 2
We had a great Margarita pizza. Delicious, crispy crust, very good.It’s a great, on resort, spot in place of a market.
Atmosphere: 3
Food: 4
Service: 3
Overall okay!!
Atmosphere: 5
Food: 5
Service: 5
Awful experience everytime. Extremely slow with many employees standing around ignoring guests at the checkouts. Very weird experience. The only redeeming aspect is the Starbucks.
Atmosphere: 2
Food: 2
Service: 1
You will everything here. From toys, alcohol and food
Restaurantji Recommends
We are traveling by bicycle heading to a lodge close-by that did not serve breakfast or have a restaurant close by. Since this place was on the way we figured we could go there for supper and pick up some things for breakfast but NO - we were not allowed to go there since we were not staying at the resort. We ended up having trail mix and half a bagel each for supper. I think it should be listed on Google maps as part of the resort - not just Hawks Kay Marketplace.
The only reason this establishment gets 3 stars instead of 2 is the pizza guy. The rest of the service was awful.
Since the restaurants where impossible to receive service, you get to serve yourself at the pantry when it actually opened on time. Did enjoy the manager but he seemed to be in a no win scenario
Calling this pizza is disrespect to the pizza that racoons pull out of the garbage... 0 stars if possible
Just ok, the service was not good. At 11:51 to tried to order a pizza and was told by Portia she would not take my order until 12… no explanation, no customer service. I mentioned that 12 was 9 minutes away and she just looked at me like she did not care. I did wait patiently ordered the lunch at 12. I feel that she could have taken my order but explain the reason she needed to wait to 12… with that said the pizza was decent!
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