Staff were rude! Apparently it’s a common rating around here. Would have ordered more but the lady actually seemed annoyed we were even there to begin with…
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Bagels
H H
Terrible attitudes from staff... People behind the counter were literally screaming and the counter gal kept shaking her head no to everyone that walked in as to let them know they were not welcome and was talking under her breath . I do not recommend this location to
Atmosphere: 1
Food: 1
Service: 1
Jason Mazzo
Consistently mess up orders and the same stupid mistakes. If you let them know they screwed up your order they get their feeling hurt and argue with you.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Egg and Cheese, Donuts
Patty Mullett
This location never has any donuts.Every time I stop by for coffee and a donut, the selection is none.I asked why? Employee informed me that the donuts are delivered and baked elsewhere.And,They only deliver so many.This is a busy location. Donuts are the number one item. Please deliver more at this location
Recommended dishes: Donuts
Steve T
Drive through guys were friendly and fast! Threw in an extra donut too!
Food: 5
Service: 5
Carleton Strong
Very little selection today, under staffed. food of course was delicious.
M L B
We were giving our order and my daughter was almost done as we started to laugh because our dog did something and lady was rude said we are not helping you anymore leave, it was totally uncalled for ( my daughter has speech disability as well! She said she was to busy for our nonsense and why were we laughing? So rude so we went to Starbucks instead and I will never give you money as we will be calling corporate as well
Joseph M.
Coffee is always better than the Seattle based company, but their food prep still has a lot to be desired. I have made complaints after complaints but no one seems to care. They are more interested in how fast they can get the food out and not how well it's prepared. I order a bagel toasted, I don't want it just warm, but toasted brown. Not dark brown where it's almost burnt, but a nice light crispy layer of brown deliciousness! When I ask it to be double toasted, it comes out dark. If I ask for it to be lightly toasted then it's barely warm. There is no happy medium. If they slowed down the toaster just 5-10 seconds it would make things a lot better! The other thing I have noticed in all the Dunkin Donuts in Charlotte County is the ability to not get stocking orders done. DD corp must place a limit on what they can order! How is it that a store that sells coffee doesn't have the "Box of Joe" boxes available? A company can measure success by the sales they make. They can never measure failure or unhappiness until it's too late.
Hannah Myrberg
Not only did they mess up my order but they also sat and cursed at eachother the time entire time (two males) while the poor young girl at the window kept apologizing for them. Unfortunately she is stuck dealing with unhappy customers while these two full grown men scream at one another. I go here everyday, the order man is NEVER a pleasure.
Atmosphere: 1
Service: 1
ashley hernandez
Always visit this Dunkin when we are visiting family in the area. Never had any issues, staff always friendly. Wish my local Dunkin was as fast and friendly as this location.
Love this place!! Thank you for my free donut on Veterans Day!!!! It made me feel special!
Atmosphere: 5
Food: 5
Service: 5
Jayme Winans
Awesome quick service and food and coffee was really good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese, Bagels
Hannah M
Horrible service. I go there pretty much everyday because we have no other places except Starbucks within 30 minutes of this area. Poor girl at window I felt horrible for while the same 2 guys (one with grey hair & another larger man with a hat both white males) yelled at eachother , cursing at one another behind her. This happens ALL the time with these two and they make it miserable to go there. Today on top of cursing and screaming at eachother they messed up my order again. This is unnaceptable.
Teresita Cafe
Second time the employees are rude to me over them forgetting their hearing aids. No problem I can defend me self perfectly fine, but they need to learn customer service & stop trying to make other people have a bad day because they are.
Atmosphere: 1
Food: 1
Service: 1
Jennifer B.
Dunkin has excellent coffee, but this location needs to do a better job with service delivery. Luckily I was running early and I decided to stop for coffee. There were 13 cars in the drive thru and 2 people inside so I decided to go inside to get my coffee. I spent 12 minutes waiting to place my order and then receive my coffee. There were only 2 people inside taking and preparing orders. I would have given this review a 1 star except the coffee was freshly brewed and really good tasting. This Dunkin' needs to hire more employees especially for the morning when everyone is looking for coffee and breakfast
Staff were rude! Apparently it’s a common rating around here. Would have ordered more but the lady actually seemed annoyed we were even there to begin with…
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Bagels
Terrible attitudes from staff... People behind the counter were literally screaming and the counter gal kept shaking her head no to everyone that walked in as to let them know they were not welcome and was talking under her breath . I do not recommend this location to
Atmosphere: 1
Food: 1
Service: 1
Consistently mess up orders and the same stupid mistakes. If you let them know they screwed up your order they get their feeling hurt and argue with you.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Egg and Cheese, Donuts
This location never has any donuts.Every time I stop by for coffee and a donut, the selection is none.I asked why? Employee informed me that the donuts are delivered and baked elsewhere.And,They only deliver so many.This is a busy location. Donuts are the number one item. Please deliver more at this location
Recommended dishes: Donuts
Drive through guys were friendly and fast! Threw in an extra donut too!
Food: 5
Service: 5
Very little selection today, under staffed. food of course was delicious.
We were giving our order and my daughter was almost done as we started to laugh because our dog did something and lady was rude said we are not helping you anymore leave, it was totally uncalled for ( my daughter has speech disability as well! She said she was to busy for our nonsense and why were we laughing? So rude so we went to Starbucks instead and I will never give you money as we will be calling corporate as well
Coffee is always better than the Seattle based company, but their food prep still has a lot to be desired. I have made complaints after complaints but no one seems to care. They are more interested in how fast they can get the food out and not how well it's prepared. I order a bagel toasted, I don't want it just warm, but toasted brown. Not dark brown where it's almost burnt, but a nice light crispy layer of brown deliciousness! When I ask it to be double toasted, it comes out dark. If I ask for it to be lightly toasted then it's barely warm. There is no happy medium. If they slowed down the toaster just 5-10 seconds it would make things a lot better! The other thing I have noticed in all the Dunkin Donuts in Charlotte County is the ability to not get stocking orders done. DD corp must place a limit on what they can order! How is it that a store that sells coffee doesn't have the "Box of Joe" boxes available? A company can measure success by the sales they make. They can never measure failure or unhappiness until it's too late.
Not only did they mess up my order but they also sat and cursed at eachother the time entire time (two males) while the poor young girl at the window kept apologizing for them. Unfortunately she is stuck dealing with unhappy customers while these two full grown men scream at one another. I go here everyday, the order man is NEVER a pleasure.
Atmosphere: 1
Service: 1
Always visit this Dunkin when we are visiting family in the area. Never had any issues, staff always friendly. Wish my local Dunkin was as fast and friendly as this location.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love this place!! Thank you for my free donut on Veterans Day!!!! It made me feel special!
Atmosphere: 5
Food: 5
Service: 5
Awesome quick service and food and coffee was really good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg and Cheese, Bagels
Horrible service. I go there pretty much everyday because we have no other places except Starbucks within 30 minutes of this area. Poor girl at window I felt horrible for while the same 2 guys (one with grey hair & another larger man with a hat both white males) yelled at eachother , cursing at one another behind her. This happens ALL the time with these two and they make it miserable to go there. Today on top of cursing and screaming at eachother they messed up my order again. This is unnaceptable.
Second time the employees are rude to me over them forgetting their hearing aids. No problem I can defend me self perfectly fine, but they need to learn customer service & stop trying to make other people have a bad day because they are.
Atmosphere: 1
Food: 1
Service: 1
Dunkin has excellent coffee, but this location needs to do a better job with service delivery. Luckily I was running early and I decided to stop for coffee. There were 13 cars in the drive thru and 2 people inside so I decided to go inside to get my coffee. I spent 12 minutes waiting to place my order and then receive my coffee. There were only 2 people inside taking and preparing orders. I would have given this review a 1 star except the coffee was freshly brewed and really good tasting. This Dunkin' needs to hire more employees especially for the morning when everyone is looking for coffee and breakfast