Never again, what a shame this is the worst Pollo Tropical I ever visit.They served cold food employees sitting a lot of trash in the floor ,tables dirty.The manager should be aware of what is going on in this restaurant on Saturday.Very disappointed, never again and I will tell to all my friends about this Pollo Tropical bad service.
Sabyn Philbert
Got here at noon at was told they’re out of crispy chicken. Not that they had to cook more- that thy were out. When your name includes “pollo”, you should really try to have pollo available for people to eat. Plus, the bathrooms are filthy.
Jacob
What happened? I was reminded of why I avoided this place for 2 years since workers back in 2020 yelled at me that they wouldn't serve me and another person because we had our masks down. LOL. Sauces = gone. Drink Station = gone. Quality/portions and price = horrible. (They even took sweet plantains out as a regular side! Workers = sad, and they show it. Just close the doors already. There is no going back to the days were I looked forward to eating here. Never again. Really, really, bad.
John Hughes
This is not a fast food restaurant. Food is prepared as it is supposed to be. Our wait staff was on point, answered our questions. Cost,was guite reasonable. Key to dinning out,don't go at PRIME TIME. Weekdays are best. Early lunch or dinner works most of the time. Best to dine out when you have NOWHERE to be. Have no expectations.
Natasha Saksa
I’ve given this place way more chances than it deserves. I wanted to like this restaurant as some of the food is actually pretty tasty HOWEVER, the service is the absolute worst! The order is never right, food or drinks are always missing and they never give you sauces. I was actually told today that they were completely out of all sauces. My Uber driver also told me today that he got in an argument with them when he told them that some of the food items and drinks were missing! That’s unacceptable. I will be taking my business elsewhere.
Jessica Sweet
This is my third time ordering from here and the third time it was screwed up. They either forget items or send the wrong item today. I ordered a pork bowl and got dried up chicken no drink that I ordered and no sauce I think it’s safe to say this place will no longer be on my list.
John Parks
I'm not sure how you can screw up lemonaide,, but it didn't taste so good. Tables were a little on the dirty side. I didn't go in the bathroom.
Viktoriya S.
Absolutely terrible service!!! The workers inside are laughing, play fighting, and standing around. I am currently in the drive through and been waiting for 20 mins now.. I don't understand this service. Not even a person coming out to tell me "sorry for the delay, it will be out soon." Frustrating.
Juliana D.
this place needs to just shut their damn doors. terrible service staff was RUDE. Waiting in the drive through for 15 min just to get home and see that they gave me absolutely nothing that I ordered and hardly anything at that. Honestly just close the doors and do us all a favor
Jennifer J.
Great food but less salt on the rice please other than that I can eat it all day thanks for the great food
If I could give zero stars if I could. I placed an order the night before and scheduled the delivery for the next day giving the store plenty of notice on the large order for 20 people. Less then a half hour before it is supposed to get delivered I get a notified it will be delayed. I call the corporate office to see if it will be easier for us to pick it up and they said the order would be ready for pick up for another two hours as they haven't even started the order I placed the night before. The customer service supervisor said there is nothing they can do. After getting off the phone then the store goes and cancels the order on me 30 minutes after it was suppose to be delivered.
Magda Antonio
Imma be honest this was my limit of going here. I tried to like this place but today was just the cherry on top… horrible….from missing food to this. Like the fried yuca was as hard as rock you can’t even bite through it… and you can just see the fried plantains.
Patty Rodriguez
On November 4, 2022. I went and ordered 2 half chickens with rice and beans. The chicken was not cooked enough because of the texture next to the bone. I advise if they can cook it a little longer and this is what I got. I wanted the chicken to be cooked not burned. I was going to send a picture, but I guess I can’t.
TT NoNo
Idk if they are short staffed or just hire the most inept people around? Chicken managed to be dry and pink at the same time ....??♀️Ohh and the drive thru is NEVER open. Wth??
Tyler H.
Apparently they can decide what time they want to open. Sitting here at 12:17 waiting for them to open and they are apparently too busy with catering order to open.
Never again, what a shame this is the worst Pollo Tropical I ever visit.They served cold food employees sitting a lot of trash in the floor ,tables dirty.The manager should be aware of what is going on in this restaurant on Saturday.Very disappointed, never again and I will tell to all my friends about this Pollo Tropical bad service.
Got here at noon at was told they’re out of crispy chicken. Not that they had to cook more- that thy were out. When your name includes “pollo”, you should really try to have pollo available for people to eat. Plus, the bathrooms are filthy.
What happened? I was reminded of why I avoided this place for 2 years since workers back in 2020 yelled at me that they wouldn't serve me and another person because we had our masks down. LOL. Sauces = gone. Drink Station = gone. Quality/portions and price = horrible. (They even took sweet plantains out as a regular side! Workers = sad, and they show it. Just close the doors already. There is no going back to the days were I looked forward to eating here. Never again. Really, really, bad.
This is not a fast food restaurant. Food is prepared as it is supposed to be. Our wait staff was on point, answered our questions. Cost,was guite reasonable. Key to dinning out,don't go at PRIME TIME. Weekdays are best. Early lunch or dinner works most of the time. Best to dine out when you have NOWHERE to be. Have no expectations.
I’ve given this place way more chances than it deserves. I wanted to like this restaurant as some of the food is actually pretty tasty HOWEVER, the service is the absolute worst! The order is never right, food or drinks are always missing and they never give you sauces. I was actually told today that they were completely out of all sauces. My Uber driver also told me today that he got in an argument with them when he told them that some of the food items and drinks were missing! That’s unacceptable. I will be taking my business elsewhere.
This is my third time ordering from here and the third time it was screwed up. They either forget items or send the wrong item today. I ordered a pork bowl and got dried up chicken no drink that I ordered and no sauce I think it’s safe to say this place will no longer be on my list.
I'm not sure how you can screw up lemonaide,, but it didn't taste so good. Tables were a little on the dirty side. I didn't go in the bathroom.
Absolutely terrible service!!! The workers inside are laughing, play fighting, and standing around. I am currently in the drive through and been waiting for 20 mins now.. I don't understand this service. Not even a person coming out to tell me "sorry for the delay, it will be out soon." Frustrating.
this place needs to just shut their damn doors. terrible service staff was RUDE. Waiting in the drive through for 15 min just to get home and see that they gave me absolutely nothing that I ordered and hardly anything at that. Honestly just close the doors and do us all a favor
Great food but less salt on the rice please other than that I can eat it all day thanks for the great food
Restaurantji Recommends
If I could give zero stars if I could. I placed an order the night before and scheduled the delivery for the next day giving the store plenty of notice on the large order for 20 people. Less then a half hour before it is supposed to get delivered I get a notified it will be delayed. I call the corporate office to see if it will be easier for us to pick it up and they said the order would be ready for pick up for another two hours as they haven't even started the order I placed the night before. The customer service supervisor said there is nothing they can do. After getting off the phone then the store goes and cancels the order on me 30 minutes after it was suppose to be delivered.
Imma be honest this was my limit of going here. I tried to like this place but today was just the cherry on top… horrible….from missing food to this. Like the fried yuca was as hard as rock you can’t even bite through it… and you can just see the fried plantains.
On November 4, 2022. I went and ordered 2 half chickens with rice and beans. The chicken was not cooked enough because of the texture next to the bone. I advise if they can cook it a little longer and this is what I got. I wanted the chicken to be cooked not burned. I was going to send a picture, but I guess I can’t.
Idk if they are short staffed or just hire the most inept people around? Chicken managed to be dry and pink at the same time ....??♀️Ohh and the drive thru is NEVER open. Wth??
Apparently they can decide what time they want to open. Sitting here at 12:17 waiting for them to open and they are apparently too busy with catering order to open.