I want to give a big shoutout to Susie at the Dunkin’ Donuts located at 350 W Sunrise Blvd, Fort Lauderdale, FL 33311. This morning I accidentally ordered the wrong thing while driving without my glasses, but when I got to the window, Susie was nothing but polite and gracious. She didn’t give me an attitude or make me feel bad for the mistake instead, she told me she totally understood and happily remade my coffee exactly how I wanted it. That kind of customer service is a 10 out of 10! Susie truly deserves her flowers for handling the situation with patience, kindness, and professionalism. I’m
Atmosphere: 5
Food: 5
Service: 5
Walter Pach
Great place. Nice location. Not the greatest staff
Atmosphere: 4
Food: 5
Service: 2
Kareem Williams
The hidden gem . Atmosphere is great, food is always hot. Most importantly the staff is properly trained to make a excellent cup of coffee here. Plenty of parking
Atmosphere: 5
Food: 5
Service: 5
Marisela Hurd
This establishment was super clean and the employees were so nice as well as welcoming. It makes you feel happy to be there.
Atmosphere: 5
Food: 5
Service: 5
G Baig (Gbaig)
Always love their coffee
Atmosphere: 5
Food: 5
Service: 5
Alana Ferguson
I went to the drive thru and the worker was rude, impatient and got my order wrong. I tried to clarify my order and she abruptly cut me off and tried to correct me only to mess up my order instead of waiting and listening. Had i not been in a rush i would’ve went inside to complain but instead i just threw away the worst drink ever. Total waste of money and horrible customer service experience. Do better Dunkin.
Atmosphere: 1
Food: 1
Service: 1
S Weldon
This place can never seem to get my order right !!!! It's ridiculous!!!!
Food: 1
Service: 1
Miriam priscila Rugama Díaz
What a bad service I asked for my order and they didn't want to attend to me at the window and they told me that I had to order again the girl at the window was very rude
Harry Demasiado
I’ve given this Dunkin’ Donuts location multiple chances, but today was the final straw. The manager, Veline, seems to be causing major issues for both the staff and overall operation. I understand that drive-thru efficiency metrics matter, but forcing guests to stop before the window—even when no one else is there—just to “catch up” is frustrating, especially when mobile orders placed well in advance still aren’t ready.
Almost every time, my order is incorrect (which is why I switched to mobile in the first place), yet the same issues continue. It’s disappointing to see a lack of urgency and poor leadership impact the experience this consistently. I truly hope this store improves—for the sake of the hardworking team members and loyal customers alike.
Armando
Today at the drive-thru at 9:05 a.m. an African-American guy was extremely rude. I would not shop at this place again.
The young ladies working here early on Memorial Day morning were such a pleasure! So refreshing to hear such kindness in the morning. Very much appreciated.
Raena Thelwell Eccles
This place needs a health inspection because the hash browns tasted like freezer ice. The egg and cheese sandwich was at least good but I haven’t had the drink yet because they have a MOLDY STRAW. This location needs a health inspection if feeding folks black mold with these dirty straws!
Carter Denny
Average Dunkin. Nothing special.
Jonathan Mingozzi
It's been a while since I've been to this Dunkin', but I'm shocked to see such a low rating. It was pretty good the last two times I went.
Freeda Zachariah
Dunkin' Donuts coffee is hands down my favorite, especially when I visit the USA. Their coffee latte is simply unmatched—smooth, flavorful, and just the right amount of richness. I've tried Starbucks, but Dunkin’s latte wins every time for me. It's my go-to pick, and I never miss a chance to grab one whenever I'm in the States. Whether it's morning or mid-day, Dunkin’s coffee always hits the spot. No matter where I go, Dunkin’ Donuts coffee feels like a must-have treat!
I want to give a big shoutout to Susie at the Dunkin’ Donuts located at 350 W Sunrise Blvd, Fort Lauderdale, FL 33311. This morning I accidentally ordered the wrong thing while driving without my glasses, but when I got to the window, Susie was nothing but polite and gracious. She didn’t give me an attitude or make me feel bad for the mistake instead, she told me she totally understood and happily remade my coffee exactly how I wanted it. That kind of customer service is a 10 out of 10! Susie truly deserves her flowers for handling the situation with patience, kindness, and professionalism.
I’m
Atmosphere: 5
Food: 5
Service: 5
Great place. Nice location. Not the greatest staff
Atmosphere: 4
Food: 5
Service: 2
The hidden gem . Atmosphere is great, food is always hot. Most importantly the staff is properly trained to make a excellent cup of coffee here. Plenty of parking
Atmosphere: 5
Food: 5
Service: 5
This establishment was super clean and the employees were so nice as well as welcoming. It makes you feel happy to be there.
Atmosphere: 5
Food: 5
Service: 5
Always love their coffee
Atmosphere: 5
Food: 5
Service: 5
I went to the drive thru and the worker was rude, impatient and got my order wrong. I tried to clarify my order and she abruptly cut me off and tried to correct me only to mess up my order instead of waiting and listening. Had i not been in a rush i would’ve went inside to complain but instead i just threw away the worst drink ever. Total waste of money and horrible customer service experience. Do better Dunkin.
Atmosphere: 1
Food: 1
Service: 1
This place can never seem to get my order right !!!! It's ridiculous!!!!
Food: 1
Service: 1
What a bad service I asked for my order and they didn't want to attend to me at the window and they told me that I had to order again the girl at the window was very rude
I’ve given this Dunkin’ Donuts location multiple chances, but today was the final straw. The manager, Veline, seems to be causing major issues for both the staff and overall operation. I understand that drive-thru efficiency metrics matter, but forcing guests to stop before the window—even when no one else is there—just to “catch up” is frustrating, especially when mobile orders placed well in advance still aren’t ready.
Almost every time, my order is incorrect (which is why I switched to mobile in the first place), yet the same issues continue. It’s disappointing to see a lack of urgency and poor leadership impact the experience this consistently. I truly hope this store improves—for the sake of the hardworking team members and loyal customers alike.
Today at the drive-thru at 9:05 a.m. an African-American guy was extremely rude. I would not shop at this place again.
Restaurantji Recommends
The young ladies working here early on Memorial Day morning were such a pleasure! So refreshing to hear such kindness in the morning. Very much appreciated.
This place needs a health inspection because the hash browns tasted like freezer ice. The egg and cheese sandwich was at least good but I haven’t had the drink yet because they have a MOLDY STRAW. This location needs a health inspection if feeding folks black mold with these dirty straws!
Average Dunkin. Nothing special.
It's been a while since I've been to this Dunkin', but I'm shocked to see such a low rating. It was pretty good the last two times I went.
Dunkin' Donuts coffee is hands down my favorite, especially when I visit the USA. Their coffee latte is simply unmatched—smooth, flavorful, and just the right amount of richness. I've tried Starbucks, but Dunkin’s latte wins every time for me. It's my go-to pick, and I never miss a chance to grab one whenever I'm in the States. Whether it's morning or mid-day, Dunkin’s coffee always hits the spot. No matter where I go, Dunkin’ Donuts coffee feels like a must-have treat!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Donuts, Croissant
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