I barely had a bad experience at five guys. The burgers are always delicious. The fries are yummy and most of the time the service are great
Atmosphere: 3
Food: 5
Service: 5
syrous
Loves this place. Great location
Atmosphere: 5
Food: 4
Service: 5
Vincent Vlemx
Always a good place
Atmosphere: 5
Food: 5
Service: 5
Moatasm Midan
The stuff is so rude. This is the last time to order from here . Please change the stuff as soon as possible
Diana Betancourt
Best burgers, but will never visit this terrible location, how this people treat customers is ridiculously disgusting.
Richard Sagredo
Love the bacon cheese burger.
Atmosphere: 5
Food: 5
Service: 5
K Ferguson
The guy who was cleaning the food prep area, used his gloves to empty the dust pan, then immediately used his hands to handle food that the only lady in the store left He wrapped the burgers and didn't change his gloves.
Atmosphere: 3
Food: 5
Service: 1
Selina Porter
The service was great and the food was excellent. Best burger I've ever had. Quality service and food!
Today's experience was horrible! I ordered and paid for my food on Five Guy's website, and after receiving my food via Door Dash, I received someone else's order - someone by the name of Nikolaos V. What's worst is that I am DEATHLY ALLERGIC to PICKLES! I called the Door Dasher Driver to report this and was told to contact Door Dash customer service. I called them, and they told me to call the store to report the error to receive a refund. I contacted the store in attempt to speak with the manager and was met with a busy tone several times. Finally, I called Five Guy's customer service and was told that the District Manager will contact me by the end of the week! At this point, being very pregnant and very allergic to pickles, this will need to be escalated to someone much higher than the district manger because I need to be compensated for more than what I paid for due to someone's careless mistake.
Food: 1
Service: 1
Al San
This place is horrible and over priced. Flavorless and rude.
Ordered ahead on line. Was greeted by Miguel upon arrival. Friendly atmosphere! Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
Mike E
I just wanted a burger with no fanfare. I ordered the regular hamburger with the usual toppings, lettuce, pickles, tomato, ketchup and mustard, the grilled onions were a bonus. I gotta say it was pretty darn good.
Atmosphere: 4
Food: 5
Service: 5
Adam Hill
It's Five Guys. It's good.
Atmosphere: 5
Food: 5
Service: 5
Pedro Aliaga
I had one of the worst dining experiences at Five Guys. The service was painfully slow — it took over 30 minutes just to get a basic burger and fries, and there was no real explanation or apology for the delay. The staff seemed totally unprofessional and disorganized.
It was clear that most of the employees lacked experience. No one appeared to know what they were doing, and there was zero coordination behind the counter. At one point, I saw two workers arguing while customers were still waiting to be helped — it was uncomfortable and completely unprofessional.
Overall, the lack of training, professionalism, and basic customer service made this visit a huge disappointment. There are plenty of better places to eat !! I won’t be returning to this location again.
Atmosphere: 1
Food: 1
Service: 1
Wendy Joseph
The counter clerk was extremely rude. He was engaged in a conversation with his coworker when I walked in, so I waited for them to finish. He didn’t greet me, but instead said, “Am I supposed to read your mind? Ever heard of ‘closed mouths don’t get fed’?” On top of that, the burger was subpar and the fries were soggy. Needless to say, I will not be returning to this location.
I barely had a bad experience at five guys. The burgers are always delicious. The fries are yummy and most of the time the service are great
Atmosphere: 3
Food: 5
Service: 5
Loves this place. Great location
Atmosphere: 5
Food: 4
Service: 5
Always a good place
Atmosphere: 5
Food: 5
Service: 5
The stuff is so rude. This is the last time to order from here . Please change the stuff as soon as possible
Best burgers, but will never visit this terrible location, how this people treat customers is ridiculously disgusting.
Love the bacon cheese burger.
Atmosphere: 5
Food: 5
Service: 5
The guy who was cleaning the food prep area, used his gloves to empty the dust pan, then immediately used his hands to handle food that the only lady in the store left He wrapped the burgers and didn't change his gloves.
Atmosphere: 3
Food: 5
Service: 1
The service was great and the food was excellent. Best burger I've ever had. Quality service and food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger and Fries, Bacon Cheeseburger, Pickles, Regular Fries, Grilled Onions
Today's experience was horrible! I ordered and paid for my food on Five Guy's website, and after receiving my food via Door Dash, I received someone else's order - someone by the name of Nikolaos V. What's worst is that I am DEATHLY ALLERGIC to PICKLES! I called the Door Dasher Driver to report this and was told to contact Door Dash customer service. I called them, and they told me to call the store to report the error to receive a refund. I contacted the store in attempt to speak with the manager and was met with a busy tone several times. Finally, I called Five Guy's customer service and was told that the District Manager will contact me by the end of the week! At this point, being very pregnant and very allergic to pickles, this will need to be escalated to someone much higher than the district manger because I need to be compensated for more than what I paid for due to someone's careless mistake.
Food: 1
Service: 1
This place is horrible and over priced. Flavorless and rude.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered ahead on line. Was greeted by Miguel upon arrival. Friendly atmosphere! Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
I just wanted a burger with no fanfare. I ordered the regular hamburger with the usual toppings, lettuce, pickles, tomato, ketchup and mustard, the grilled onions were a bonus. I gotta say it was pretty darn good.
Atmosphere: 4
Food: 5
Service: 5
It's Five Guys. It's good.
Atmosphere: 5
Food: 5
Service: 5
I had one of the worst dining experiences at Five Guys. The service was painfully slow — it took over 30 minutes just to get a basic burger and fries, and there was no real explanation or apology for the delay. The staff seemed totally unprofessional and disorganized.
It was clear that most of the employees lacked experience. No one appeared to know what they were doing, and there was zero coordination behind the counter. At one point, I saw two workers arguing while customers were still waiting to be helped — it was uncomfortable and completely unprofessional.
Overall, the lack of training, professionalism, and basic customer service made this visit a huge disappointment. There are plenty of better places to eat !! I won’t be returning to this location again.
Atmosphere: 1
Food: 1
Service: 1
The counter clerk was extremely rude. He was engaged in a conversation with his coworker when I walked in, so I waited for them to finish. He didn’t greet me, but instead said, “Am I supposed to read your mind? Ever heard of ‘closed mouths don’t get fed’?” On top of that, the burger was subpar and the fries were soggy. Needless to say, I will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
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