Pollo Tropical
1819 S Federal Hwy, Fort Lauderdale
(954) 764-2141
Recent Reviews
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Great food great customer service. Also shout out to Kenny and Julie for amazing service and having the food on point for my family. You guys are the best.
Atmosphere: 4
Food: 5
Service: 5
Always delicious food, great service
Atmosphere: 5
Food: 5
Service: 5
Good food nice people
Atmosphere: 3
Food: 5
Service: 5
Great food, great prices and great service .
Atmosphere: 4
Food: 5
Service: 5
Jessie was so nice and friendly.
Atmosphere: 5
Food: 5
Service: 5
The food was not as great as expected nor the serving.
Atmosphere: 3
Food: 2
Service: 5
The slowest service i've ever seen are at all
Atmosphere: 1
Food: 1
Service: 1
Food was not fresh forgot to put me a spoon in the bag and the woman in the window on January 4 @10:00 pm was not on her game @ all very dissatisfied
This is the WORST fast food restaurant in the Fort Lauderdale area. They are so disorganized. I order pickup from here because I like the food. The service is terrible. They never have anyone handling pickups. You always have to flag down one of the overworked employees after you've been standing there for 5-10 minutes. Today, I walked in 20 minutes after placing my order. After flashing down someone she, I along with 5 door dashers jumped on her for our orders. She goes to the printer and pulls no less than 12 tickets off of it. I like the food, but I'm seriously going to have to give up on this restaurant
Atmosphere: 1
Food: 4
Service: 1
Chicken is missing, onions raw. Waste of my time and money. Tried calling the store but forces me through and automated system and to download an app, are you serious?
Restaurantji Recommends
I have been a loyal customer for over five years and have always buy food here at your location. However, during my most recent visit, I asked for duck meat, and the employee who assisted me, named Alexa, was very rude and disrespectful. Her tone and language were completely inappropriate for customer service. She told me there was “no duck meat” in a very aggressive and unprofessional manner.
Atmosphere: 1
Food: 1
Service: 1
I ordered a quarter Chicken meal with rice and Caesar Salad, First off the girl at the Window had a nasty attitude and told me they didn’t have any barbecue sauce left. This is the second time that’s happened in a month. Unfortunately, I didn’t check the mail before I left and realize while in a rush to my haircut appointment That not only was she nasty but the workers were incompetent. I had no rice with the order no Caesar dressing. The salad was super dry. I couldn’t even eat it and the bread looked like it had a bite taken out of it super unprofessional. I don’t recommend this location the staff is completely unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Yum! Yuca was delicious 👌
Atmosphere: 5
Food: 5
Service: 5
These guys are the best. The whole team works hard to make sure my order is always good and the manager,he is always helpful and very nice. This is my local Pollo and I appreciate you guys 🙏
Very good food, but we came from out of town and did pick up and they were already closed. Luckily they let us in, so just make sure you don't do pick up by foot.
Atmosphere: 3
Food: 4
Service: 3
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