Pollo Tropical

I absolutely love Pollo Tropical. Been eating at their restaurants since the early Miami days a couple of decades ago. This particular restaurant is horrible. The worst employees that speak their language the entire time (Creole) with horrible “can’t be bothered” attitudes. The food came out in 15 minutes (long time considering it was a simple tropichop) and it wasn’t busy. They had a ton of employees (that weren’t doing much) with an empty lobby. The biggest issue here is lack of leadership, accountability and poor productivity. There are many other options blocks away.

Good place

Great food

This happen today 05/27/2025. If I was able to give 0 star, I will done it because I came to pick up my food and they told me someone already picked it up. They didn't want to give me the or refund and the manager was a complete idiot not even trying to help and ignored me completely.

Food good, service poor. The people seemed upset at me for buying food today. Poor attitude, maybe I should have gone to Chick-fil-A..
Just left the same Pollo Tropical and once again 11/4. Good food, but the service has gotten worse. Sorry to say the workers continue to have horrible attitude toward customers.
Today 12/23
The manager a short Spanish woman was very rude loud and disrespectful when I was ordering food. This place has gone from bad to worst. What a shame

Atmosphere: 1

Food: 4

Service: 1

I would say it's ok, the staff member who served me although super friendly and super nice spoke very little English, this resulted in an order confusion and late food . Food was okay, and location was okay, I wasn't wowed.

Atmosphere: 3

Food: 3

Service: 2

Horrible service horrible food bad hygiene

Atmosphere: 1

Food: 2

Service: 1

Please stop mixing the cesar dressing with water. I usually buy the salad because of the thick dressing now it's water down.

Food: 1

Service: 1

I tried the new cilantro chx and the sandwich is cold wheres the sauce the Pollo on w Commercial Blvd Fort Lauderdale fl is the worst the customer service sucks the fools is cold or old everytime I go there and this sandwich was the last straw I'm never going there again I rather starve how can they hand out cold sandwich they need a trainer there or a supervisor I never see manager just staff

Wheelchair accessibility: ramp

Atmosphere: 3

Food: 1

Service: 1

Recommended dishes: Yellow Rice, Chicken and Rice

Excellent anticipation

Atmosphere: 5

Food: 5

Service: 5

I wish I could give this place zero stars. On two separate occasions, my beans spilled in my bag because the lids weren’t closed properly. It seems like the staff doesn’t know how to secure the containers. The manager appears unhappy and unhelpful, and the overall customer service is dreadful. The most shocking part was the behavior of the food prep staff. I overheard one of them speaking negatively about customers in a different language, thinking no one would understand. On top of that, when I complained about the beans spilling, I heard another staff member tell a coworker to give me 'the bad chicken' out of spite. This is completely unacceptable!

Atmosphere: 1

Food: 2

Service: 1

Amazing!

Food: 5

Service: 5

Excellent!

Food: 5

Service: 5

Very tiny portions for the money and they forgot to give me my yellow rice!! I prefer la granga!

Atmosphere: 2

Food: 3

Service: 5

Recommended dishes: Sandwich

Every single time going to this location the girl at the drive thru named Hugueline is always extremely rude. As evidenced by the other negative reviews.. they say the woman and the drive thru has an extreme attitude problem and it’s beyond me why they continue to have her on the frontline. I frequent this location due to how close it is to my job and it’s literally a running joke in the office because we have to “prepare” ourselves to be served by Hugueline…. Smh she either can’t speak or understand English well or just pretends not to… again another reason she should not be taking orders. Always unpleasant demeanor and nasty attitude.

Service: 1