9/12/2025- went thru drive thru, we were greeted as soon as we put it in park, it was raining.out, we order the special family meal they are advertising, for $19.99. Of course I had to try the cheesy yuca balls, not for me. The chicken was cut nice. We thought the skin would have been crispier. White rice and beans came with It was a lot of food ,but for marinating for 24 hours I would think it had a lot more flavor.
Food: 3
Service: 4
Billy Shaw II
They cant get an order right to save their lives. I have to call every time I order from there. Come on guys, read the tickets and come on management team, step it up.
Atmosphere: 1
Food: 1
Service: 1
Ally Villatoro
The manager lady at this location yelled at me for asking for sauces for my food. All so her and her lazy employees don’t have to fill them up more. Pathetic
Luis R
Unfortunately Pollo Tropical is not anymore what is was one day, they're skimpiping on the protein, and getting out smaller plates.
Stephan Teboul
Want to thank the team at this location,they always do a great job,i really appreciate the wonderful experience I receive everytime I have dinner there,thank you so Much!!
Mia Brazil
Good and cozy
Aaron
Very bad customer service by Brianna. No wonder nobody show up. Avoid
Bad customer service and poor food quality
Wanda Rodriguez
Love to order for pick up or delivery. The great taste of the food is not over-seasoned and they have a good choices of different types of food. I will recommend this place.
Jason Alex
Terrible order takers. Don't seem to want to provide adequate sauces even upon very specific request.
Lorenza gave us excellent customer service in helping us with our take out order for a gathering we had. She knew just what we needed. She was super friendly and quite nice. The rest of the crew was hard at work, keeping the place clean and running smoothly. The food is not bad for a fast food joint.
Matthew Graf
Christine's smile is contagious!
JF Trading Inc.
Ordered a soup the other day and found a hair in it, very distgusting. The chicken sandwich is ok.
Karl Ho Sang
Great for fresh delicious chicken Hispanic style at fast service . Would love if the whole chicken meal comes standard with some veggies option. Rice & beans were fresh plus rolls were good.
9/12/2025- went thru drive thru, we were greeted as soon as we put it in park, it was raining.out, we order the special family meal they are advertising, for $19.99. Of course I had to try the cheesy yuca balls, not for me. The chicken was cut nice. We thought the skin would have been crispier. White rice and beans came with
It was a lot of food ,but for marinating for 24 hours I would think it had a lot more flavor.
Food: 3
Service: 4
They cant get an order right to save their lives. I have to call every time I order from there. Come on guys, read the tickets and come on management team, step it up.
Atmosphere: 1
Food: 1
Service: 1
The manager lady at this location yelled at me for asking for sauces for my food. All so her and her lazy employees don’t have to fill them up more. Pathetic
Unfortunately Pollo Tropical is not anymore what is was one day, they're skimpiping on the protein, and getting out smaller plates.
Want to thank the team at this location,they always do a great job,i really appreciate the wonderful experience I receive everytime I have dinner there,thank you so Much!!
Good and cozy
Very bad customer service by Brianna. No wonder nobody show up. Avoid
Bad customer service and poor food quality
Love to order for pick up or delivery. The great taste of the food is not over-seasoned and they have a good choices of different types of food. I will recommend this place.
Terrible order takers. Don't seem to want to provide adequate sauces even upon very specific request.
No good service,the Food cool and bad
Restaurantji Recommends
It's always good
Consistent
Lorenza gave us excellent customer service in helping us with our take out order for a gathering we had. She knew just what we needed. She was super friendly and quite nice. The rest of the crew was hard at work, keeping the place clean and running smoothly.
The food is not bad for a fast food joint.
Christine's smile is contagious!
Ordered a soup the other day and found a hair in it, very distgusting. The chicken sandwich is ok.
Great for fresh delicious chicken Hispanic style at fast service . Would love if the whole chicken meal comes standard with some veggies option. Rice & beans were fresh plus rolls were good.
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