The staff is busy using their phone the service...
Atmosphere: 1
Food: 2
Service: 1
Steve Murphy
Worst starbucks ive ever been too. Cant say worse things about the staff. Extremely slow and would rather hangout and talk to eachother about personal life than make our drinks. Took 15 mins to get two drinks with no line.
Food: 1
Service: 1
Alex Novodvorets
Terrible service! Batista closed the register in front of my face at 8:46pm, while the Starbucks-app and Google says it open till 9:30.
Service: 1
Erika Rawls
I had the worst experience in the history of star bucks. I was at the register to get my order taken and JAMIYAH turned her back to tell her coworker she wasn’t taking my order because no one told me to come to the line. I asked JAMIYAH is she taking my order she said NO. I asked for someone else to come and she proceeded to create chaos. There was another coworker that was with her that initiated the incident. The other employees were very pleasant. After the situation diffused, i overheard jamiyah bragging about the situation again where i then proceeded to argue with her again. The lack of professionalism she displayed algae SEVERAL customers complaining. After it was done jamiyah called the police to say she felt threatened. I am not letting this situation go and i need a manager to contact me. She was very disrespectful and shouldn’t be serving anyone anything. I would like to know how she started all of this drama after she claimed she wasn’t open anymore and wasn’t working yet she stood there to start another argument.
Food: 3
Service: 1
D L
It's understandable that it is busy prime a.m. flight time and the wait can be a little longer than the app says. But they were literally ignoring mobile orders. It was 30 minutes to get a regular black coffee-- they put all the stickers to the side and just... ignored them. Then when you asked after 20+ minutes they looked around shrugged and went back to whatever they were doing. When you pressed they were rude.
Atmosphere: 3
Food: 3
Service: 1
M Roos
Selling poor quality food !
Atmosphere: 2
Food: 1
Service: 2
Denise C
I ordered a mocha frappe with 1 pump mocha no whipped cream shot expresso skim milk. I got some kind of cookie dough frappe with whipped cream and regular milk and full cookies mixed in when I told the person who made it this was not the correct order she was combative and dismissive I told her I see cookie chunks this is not what I ordered and she fought with me and said it was. The line was too long for me to go back after I tasted it. The girls who took my order were really nice. But the people making the coffee are rude. Ended up throwing it out
Food: 2
Service: 3
David Encinas
Literally waited 15 minutes for a drink because.... they were out of cold brew and didnt tell me when i made the order. When i asked for something else they said mine would be ready shortly..... 15 minutes... no apologies. I dont usually visit Starbucks, but i know this cant be the standard service that Starbucks is known for. On top of that the food was less than apeticing and my drink was wrong.
Atmosphere: 1
Food: 1
Service: 1
A. Briceño
I haven’t leave a Google review in so long, but the experience today at this Starbucks deserve it - THE WORST COSTUMER SERVICE EVER!! The employee called ‘Willchana’ shouldn’t be working with customer service AT ALL - No words existed to explain how AWFUL and full of hate he attention was. The way she looked at us, her facial expression, honestly it was disturbing!! I just hope she can find another job for her best and all customers that comes here.
Service: 1
Mikayla Battiston
This has to be the worst customer service I ever received at a Starbucks. The two people making drinks on May 13, 2024 at 1pm were very rude. I was told by the person taking my order that I can ask the people making the drinks for a glass of water. I waited a very long time for my order to be made. I didn’t want to interrupt them making someone else’s drink. When my drink finally came they told me they don’t do that here and completely ignored me after. I also witness them talking on their personal phones while making drinks and not giving another customer a little extra almond milk for their coffee. These people really don’t seem like they want to do their job or be there at all.
It says that they are open until 9:30pm but they closed before 8:30pm.
Jeanne Meliz
The personnel was not polite. I informed that the counter needed to be refilled with sugar and I don’t know if it was laziness but they claimed they were out of sugar. It’s upsetting because I purchased my drink to enjoy on my flight ✈️ and “STARBUCKS” does not have sugar to replace on the self-service counter. That’s a shame.
Service: 1
Miguel Samoondar
They don't close at 9:30pm . Don't go here, employees are useless
Atmosphere: 1
Food: 1
Service: 1
Jean Ann Moale
This has got to be the WORST Starbucks I've been at so far. I couldn't get app to work correctly to order a decaf mocha frappuccino, so had to stand in line. Wait wasn't too bad.
I was not welcomed by girl at register. I gave her my order, then was told they didn't have mocha. Seems strange doesn't it? Changed order to decaf caramel frappuccino and a regular caramel frappuccino. There were several orders ahead of me and app as well. During my wait, they were chatting and joking around and minimally working on orders. When I finally got my order, my decaf didn't look right (see pix). The regular frappuccino was fine. I had to get a food order elsewhere after. When I finally had time to taste decaf, there was NO decaf in it.
I had time to go back to counter and showed another employee a pix of two I ordered and the one in my hand. I showed her receipt for decaf. She said they gave me a cream only. Said she would remake. No apology or extra compensation for their mistake. She took back first drink and gave me new, correct one. Again, no apology.
Whoever is Manager over this group, needs to retrain immediately. They obviously don't understand how to serve customers. Starbucks does have a reputation to uphold. In a central location, such as Ft. Lauderdale Airport, you are very visible to the public.
Atmosphere: 2
Service: 1
Miguel Angel Marquez C.
Very good place to have breakfast, very good customer service, I recommend it.
The staff is busy using their phone the service...
Atmosphere: 1
Food: 2
Service: 1
Worst starbucks ive ever been too. Cant say worse things about the staff. Extremely slow and would rather hangout and talk to eachother about personal life than make our drinks. Took 15 mins to get two drinks with no line.
Food: 1
Service: 1
Terrible service! Batista closed the register in front of my face at 8:46pm, while the Starbucks-app and Google says it open till 9:30.
Service: 1
I had the worst experience in the history of star bucks. I was at the register to get my order taken and JAMIYAH turned her back to tell her coworker she wasn’t taking my order because no one told me to come to the line. I asked JAMIYAH is she taking my order she said NO. I asked for someone else to come and she proceeded to create chaos. There was another coworker that was with her that initiated the incident. The other employees were very pleasant. After the situation diffused, i overheard jamiyah bragging about the situation again where i then proceeded to argue with her again. The lack of professionalism she displayed algae SEVERAL customers complaining. After it was done jamiyah called the police to say she felt threatened. I am not letting this situation go and i need a manager to contact me. She was very disrespectful and shouldn’t be serving anyone anything. I would like to know how she started all of this drama after she claimed she wasn’t open anymore and wasn’t working yet she stood there to start another argument.
Food: 3
Service: 1
It's understandable that it is busy prime a.m. flight time and the wait can be a little longer than the app says. But they were literally ignoring mobile orders. It was 30 minutes to get a regular black coffee-- they put all the stickers to the side and just... ignored them. Then when you asked after 20+ minutes they looked around shrugged and went back to whatever they were doing. When you pressed they were rude.
Atmosphere: 3
Food: 3
Service: 1
Selling poor quality food !
Atmosphere: 2
Food: 1
Service: 2
I ordered a mocha frappe with 1 pump mocha no whipped cream shot expresso skim milk. I got some kind of cookie dough frappe with whipped cream and regular milk and full cookies mixed in when I told the person who made it this was not the correct order she was combative and dismissive I told her I see cookie chunks this is not what I ordered and she fought with me and said it was. The line was too long for me to go back after I tasted it. The girls who took my order were really nice. But the people making the coffee are rude. Ended up throwing it out
Food: 2
Service: 3
Literally waited 15 minutes for a drink because.... they were out of cold brew and didnt tell me when i made the order. When i asked for something else they said mine would be ready shortly..... 15 minutes... no apologies. I dont usually visit Starbucks, but i know this cant be the standard service that Starbucks is known for. On top of that the food was less than apeticing and my drink was wrong.
Atmosphere: 1
Food: 1
Service: 1
I haven’t leave a Google review in so long, but the experience today at this Starbucks deserve it - THE WORST COSTUMER SERVICE EVER!! The employee called ‘Willchana’ shouldn’t be working with customer service AT ALL - No words existed to explain how AWFUL and full of hate he attention was. The way she looked at us, her facial expression, honestly it was disturbing!! I just hope she can find another job for her best and all customers that comes here.
Service: 1
This has to be the worst customer service I ever received at a Starbucks. The two people making drinks on May 13, 2024 at 1pm were very rude. I was told by the person taking my order that I can ask the people making the drinks for a glass of water. I waited a very long time for my order to be made. I didn’t want to interrupt them making someone else’s drink. When my drink finally came they told me they don’t do that here and completely ignored me after. I also witness them talking on their personal phones while making drinks and not giving another customer a little extra almond milk for their coffee. These people really don’t seem like they want to do their job or be there at all.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
It says that they are open until 9:30pm but they closed before 8:30pm.
The personnel was not polite. I informed that the counter needed to be refilled with sugar and I don’t know if it was laziness but they claimed they were out of sugar. It’s upsetting because I purchased my drink to enjoy on my flight ✈️ and “STARBUCKS” does not have sugar to replace on the self-service counter. That’s a shame.
Service: 1
They don't close at 9:30pm . Don't go here, employees are useless
Atmosphere: 1
Food: 1
Service: 1
This has got to be the WORST Starbucks I've been at so far. I couldn't get app to work correctly to order a decaf mocha frappuccino, so had to stand in line. Wait wasn't too bad.
I was not welcomed by girl at register. I gave her my order, then was told they didn't have mocha. Seems strange doesn't it? Changed order to decaf caramel frappuccino and a regular caramel frappuccino. There were several orders ahead of me and app as well. During my wait, they were chatting and joking around and minimally working on orders. When I finally got my order, my decaf didn't look right (see pix). The regular frappuccino was fine. I had to get a food order elsewhere after. When I finally had time to taste decaf, there was NO decaf in it.
I had time to go back to counter and showed another employee a pix of two I ordered and the one in my hand. I showed her receipt for decaf. She said they gave me a cream only. Said she would remake. No apology or extra compensation for their mistake. She took back first drink and gave me new, correct one. Again, no apology.
Whoever is Manager over this group, needs to retrain immediately. They obviously don't understand how to serve customers. Starbucks does have a reputation to uphold. In a central location, such as Ft. Lauderdale Airport, you are very visible to the public.
Atmosphere: 2
Service: 1
Very good place to have breakfast, very good customer service, I recommend it.
Atmosphere: 5
Food: 5
Service: 5
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