Best Ice Cream “Under The Sea Experience”

Great ice cream and even better ambiance

Great ice cream and fun energy. Loved the coconut one.

lady tried to cast a spell on my ice cream. Told me to order something else, she could make everything but what i ordered, after me and my wife got denied two different flavors of ice cream i wanted to just walk out and never turn back. brought out the scary steam machine just to tell me she had no strawberries. scary atmosphere. me and my wife questioned if it was even open. And it tasted weird and coated our mouths somehow. genuinely so confused by this experience. also ice cream is not vegan just because it has fruit in it what is going on. freaked me out.

Omg i can not recommend this place enough. A huge YES!!! The staff are super sweet. The creations of ice cream are undeniably THE best.

Really nice atmosphere and experience!

Super cute place and amazing ice cream.

Did not feel welcomed. It took at least 15 minutes to get one of our orders. Everyone else in our party was finished. Customers that came after us got there ice cream before we received the final item that we had ordered. There were no paper towels in the rest room. Ice cream tasted ok but not worth the amount we paid. We will not be returning nor will we reccomending to others.

Drove here with an excited little girl for “mermaid ice cream.” The business randomly changed their hours with no mention of it anywhere. It was a Saturday afternoon on Memorial Day Weekend, for reference.

INCREDIBLE ICE CREAM & ATMOSPHERE

We love Best Ice Cream… my favorite is the espresso, my husband’s is coconut dream with lavender. We have taken so many of our out town guests here and it’s always a pleasure!

The decor is FABULOUS, the owners were so creative! The details are simply amazing.

Last night we took some friends who had never been, we got there at 9:30 (they close at 10) they were so kind and let us stay a little past close time.

5 STARS ⭐️⭐️⭐️⭐️⭐️

Delicious, fresh ice cream. Very creative, unique, tasty flavors. Environment and decoration is an experience.

Atmosphere: 5

Food: 5

Service: 5

I had a terrible experience tonight. I ordered an ice cream brownie an hour before close and waited 35 minutes after being told it would be brought out to me. After half an hour of waiting, I went back to check on the status. That’s when Alicia told me they ran out of the base and offered me a refund with a sarcastic apology. I asked why I wasn’t notified sooner, and she gave me a half-smile, saying there was nothing more she could do.

What happened next was shocking—she walked around the counter like she was about to physically escort me out. I told her that her behavior was completely unprofessional and left. I am truly baffled by the lack of respect and poor treatment I received. I would not recommend this place to anyone based on how I was treated.

Atmosphere: 1

Food: 1

Service: 1

Last night, my husband and I arrived an hour before closing and ordered an ice cream brownie to share ($18). ALICIA said she would bring it to our table, but after waiting 35 minutes with no update, she began closing the store and shutting the doors as if they were closing early. That’s when I walked up to the counter to ask about our order, only to be told she couldn’t make it. She offered a refund but never informed us earlier. When I asked about the delay, her apology felt brief and dismissive. Meanwhile, she served everyone else ice cream except for us, leaving the impression that she either forgot or intentionally chose not to serve us. I wouldn’t recommend this place if you expect decent service.

This place is amazing... The atmosphere and vibe is really unique. Feels like you're at Bikini Bottom and the ice cream is done right in front of you. Highly recommend!

Atmosphere: 5

Food: 5

Service: 5

I will never have ice cream anywhere else in Ft Myers again. I love this place ! It's my go to favorite when my kids and grandkids come for a visit, it's a must. I want to buy Gift Certificates please !

Kid-friendliness: It's a fun experience, beyond ice cream ! You must experience for yourself. The best I've cream under the sea is a actual gun experience, more than ice cream. Worth every penny. They really make the ice cream while you wait and watch.

Wheelchair accessibility: There's no steps and table service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Nutella Crunch

Kat was an absolute exceptional mermaid! The location has many photo opportunities, is very clean and such a pleasant experience! The ice cream was delicious and made right before your eyes! I definitely recommend this place and will definitely be back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Giggly Popcorn, Nutella Crunch