I was here visiting family and had never heard of Blaze Pizza. I saw on Google that Blaze has a decent rating and the restaurant was close to where we were hanging out, so I decided to place a pickup order online. I ordered a large pepperoni and sausage, a large pepperoni and double cheese, a small gluten free mushroom, and cheese bread.
The restaurant seemed clean. My order was as ready when it was supposed to be. The staff was welcoming. When I got back to my family all of the food was still hot. The flavors were good (I tried all four items that I bought).
Upon looking at my receipt I noticed that I’d been charge a 15% tip which I didn’t know about and certainly didn’t authorize. I tip very well for good service when I dine in, and I am generous with delivery drivers, but I generally don’t tip if I’m picking up my order. I was shocked that a 15% tip would be added to an online order without the consent of the customer. At no point in the online ordering process was the addition of a tip noted.
I called the store for more than 20 minutes but no one answered. I made a complaint online.
The next day I received both an email and a phone call from a manager. They seemed to sincerely want to know what had gone wrong on their end. They were apologetic and compensated for their mistake.
Blaze Pizza certainly needs to address a couple of issues. First, no more automatically charging online customers a 15% tip that they did not initiate. Second, answer your phone.
BUT, I was impressed with their follow up. They won me back with their customer service. I’ll give them another try.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni and Cheese, Build Your Own Pizza Large, Cheesy Bread
Jenniffer Anderson
Love it was my first time
Atmosphere: 5
Food: 5
Service: 5
Jamie
First time there, we ordered a pizza, they gave us cauliflower when we had asked for a large regular crust pizza. It was then fixed quickly. We had to ask multiple times for our side order as for some reason it wasn’t written on our ticket. Food was overall okay, staff although friendly didn’t really seem to know what was wanted and what we ordered I don’t think I would go back honestly. It’s expensive and not worth it if you ask me.
Atmosphere: 3
Food: 3
Service: 2
Jacob Aponte
Very fine establishment, exquisite dining
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Pizza Large, Red Vine
Gene McQueen
Everything was incredible and service was great!
Atmosphere: 5
Food: 5
Service: 5
Debra McInnis-McQueen
Great staff, pizza was delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Pizza Large
javen scott
Absolutely worth the drive. Amazing pizza great staff awesome attitudes.
Atmosphere: 5
Food: 5
Service: 5
Cal Christman
The food was amazing and the service was even better! Will be back!
Atmosphere: 5
Food: 5
Service: 5
J0E SK0
The food here is good, but the staffing issues are terrible. Three times in a row, I've had problems: my order was ruined in the oven, given to the wrong customer, and today, a worker splashed me with a dirty rag while I was eating. The manager dismissed it, saying it was unavoidable and insisted they'd continue cleaning tables near diners. She even vented about numerous staff issues she'd already dealt with earlier today.
If you crave their pizza, stick to takeout. While some managers, like this one young man who previously resolved a past issue(order given to another customer), are competent, others clearly aren't like the woman I interacted with today. The place often seems understaffed and poorly trained. A real shame.
Excellent food, Excellent service. Samantha took great care of us! Definitely need to keep her around at all costs.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Pizza Large, Half Pizza
Molly O'Brien
Amazing staff and atmosphere food is always good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Pizza Large
Pizza 2.0
I paid $10 just to have half of the crust overcooked and burnt. At least pretend to care if this is what your employees are going to serve.
Food: 3
Service: 5
Robert Finn
Food was not tasty...very bland. Facility was cavernous and noisy for the amount of customers..very few. Not likely to patronize this place, in the future
Loved being able to choose my own ingredients!
I was here visiting family and had never heard of Blaze Pizza. I saw on Google that Blaze has a decent rating and the restaurant was close to where we were hanging out, so I decided to place a pickup order online. I ordered a large pepperoni and sausage, a large pepperoni and double cheese, a small gluten free mushroom, and cheese bread.
The restaurant seemed clean. My order was as ready when it was supposed to be. The staff was welcoming. When I got back to my family all of the food was still hot. The flavors were good (I tried all four items that I bought).
Upon looking at my receipt I noticed that I’d been charge a 15% tip which I didn’t know about and certainly didn’t authorize. I tip very well for good service when I dine in, and I am generous with delivery drivers, but I generally don’t tip if I’m picking up my order. I was shocked that a 15% tip would be added to an online order without the consent of the customer. At no point in the online ordering process was the addition of a tip noted.
I called the store for more than 20 minutes but no one answered. I made a complaint online.
The next day I received both an email and a phone call from a manager. They seemed to sincerely want to know what had gone wrong on their end. They were apologetic and compensated for their mistake.
Blaze Pizza certainly needs to address a couple of issues. First, no more automatically charging online customers a 15% tip that they did not initiate. Second, answer your phone.
BUT, I was impressed with their follow up. They won me back with their customer service. I’ll give them another try.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni and Cheese, Build Your Own Pizza Large, Cheesy Bread
Love it was my first time
Atmosphere: 5
Food: 5
Service: 5
First time there, we ordered a pizza, they gave us cauliflower when we had asked for a large regular crust pizza. It was then fixed quickly. We had to ask multiple times for our side order as for some reason it wasn’t written on our ticket. Food was overall okay, staff although friendly didn’t really seem to know what was wanted and what we ordered I don’t think I would go back honestly. It’s expensive and not worth it if you ask me.
Atmosphere: 3
Food: 3
Service: 2
Very fine establishment, exquisite dining
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Pizza Large, Red Vine
Everything was incredible and service was great!
Atmosphere: 5
Food: 5
Service: 5
Great staff, pizza was delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Pizza Large
Absolutely worth the drive. Amazing pizza great staff awesome attitudes.
Atmosphere: 5
Food: 5
Service: 5
The food was amazing and the service was even better! Will be back!
Atmosphere: 5
Food: 5
Service: 5
The food here is good, but the staffing issues are terrible. Three times in a row, I've had problems: my order was ruined in the oven, given to the wrong customer, and today, a worker splashed me with a dirty rag while I was eating. The manager dismissed it, saying it was unavoidable and insisted they'd continue cleaning tables near diners. She even vented about numerous staff issues she'd already dealt with earlier today.
If you crave their pizza, stick to takeout. While some managers, like this one young man who previously resolved a past issue(order given to another customer), are competent, others clearly aren't like the woman I interacted with today. The place often seems understaffed and poorly trained. A real shame.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Build Your Own Pizza Large
Restaurantji Recommends
Excellent food, Excellent service. Samantha took great care of us! Definitely need to keep her around at all costs.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Pizza Large, Half Pizza
Amazing staff and atmosphere food is always good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Pizza Large
I paid $10 just to have half of the crust overcooked and burnt. At least pretend to care if this is what your employees are going to serve.
Food: 3
Service: 5
Food was not tasty...very bland. Facility was cavernous and noisy for the amount of customers..very few. Not likely to patronize this place, in the future
Atmosphere: 3
Food: 3
Service: 5
Great value great food
Atmosphere: 5
Food: 5
Service: 5
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