The interior is very nice, industrial, stained glass pendant lights, very cozy. Haven't been to Chili's for awhile so I don't remember it being this nice. Amber. Our server, has the patience of a saint to put up with my husbands pickiness. So we both got fajitas , mine as they come, his "naked", no vegetables, no pico, no refried beans...Food was great, service was awesome, a win for me. I would also add that this my first time here, and despite the negative reviews, we had a great dining experience. Host greeted us immediately, our server was great as was the other employees who brought us our meals. Restaurant was clean...I hesitated to go based on reviews but it really was nice and all employees did a great job, thank you....
9gaylep
We waited too long to get ackknowledemen, menus, service. It was 11 am, be ready or open later! Server definitely no personality. Overcharged us and when correctly fixing bill, it looked like we needed another adjustment. We hadn't been at a chili's for a while and it appears we won't go back to that one in Fort Myers.
Frank Hatch
Arrived with 2 children, asked for a booth. Seated us in the bar. Having a bar server not the best ?
Sharon Ehde
Best Chilis in the area. Clean with excellent service.
A Guy from Earth
Our server was 5 stars. We had a slight issue with one of the meals and she corrected it immediately. Not going with more stars overall because one of the plates had cold and stale food. Also one of the tables nearby had dirty plates and glasses from previous patron that went uncleaned for almost the entirety of our visit. This might be from being understaffed but it makes one wonder what else is going on that is unseen.Again, our server was friendly and great. She was the one thing that stood out.
Danielle K.
It's obvious that this location is extremely understaffed. However, Amber (server/bartender) was great. She was running around taking care of a full bar and at least 15 tables all by herself. My drink was never empty and I never had to wait for anything. She deserves a lot of credit!!
Jordan Sweet
Nicole the manager was very nice. However our server joe (big guy) was extremely rude. We were there for about 45 minutes to an hour and saw him twice. He doesn’t care about your experience there obviously, each time we saw him we either got attitude or no answer. When he brought us our change he threw it down, we said thank you and he walked away without saying anything.Definitely do not recommend coming to this location as the service is poor and the server joe is rude and obviously hates his life. The only thing they have going is a nice manager.
Alexandr Caplunov
I really liked it. fast service, cleanliness in the hall, friendly staff. I recommend visiting
Ashley G.
I went there and ordered food to go asked for no tomato on my salad and they put them on whatever pick them out no prob for got two items called the store to ask for a refund and the general manager told me they can't give me a refund was very rude about I don't recommend anyone to go there and if u to order check ur bag before leaving the girl that took the order was rushing us to order out food just wouldn't recommend it unless u want to be treated like s***
Martin Ycaza
My mother and I walked into Chili’s at this location and there was no hostess or anyone to welcome people coming in. The bartender was very busy watching television and servers were serving some tables. We waited 10 minutes by the hostess’s stand and no one approached us. I finally called the phone number listed .A lady answer the phone and I asked if there was a hostesses that can welcome the customers and she replied “no”.We walk to the bar area and the bartender I processed let us know that they were on a weight and that we had to wait until the servers catch up in order for them to help us, ask the bartender can we wait here at the bar table he was not very happy with that answer your question and he said if you want to but no one is going to come to you to assist you so you gonna have to just wait there with no service. So we sat down and started looking for another place to go and eat while I observe Mr. bartender was watching television and he may not have the courtesy of offering that even a soda or a glass of water. We are totally amazed about their bad service, not to mention trash on the floor , careless for people none of those people should be working in the service industry. I advise everyone not to support this restaurant especially the local clientele that we are. Shame on you Chili’s for hiring people that have no class no respect people are vulgar.
Chip flakes and burnt Quesadillas. Food and service is normally pretty good but both service and food have been off lately. After my food was brought to me it took 2 servers and 15 minutes to get my ranch that comes with the (chicken bacon “ranch”). Once I was done it took another 20 minutes to get the desert which was pretty banging I’ll admit.
Savannah Sussman
What an absolute disappointment this evening has turned out to be.My dinner was delicious. So, kudos and thanks to the kitchen.I sat at the bar at 8p and it took nearly 20 mins for someone to walk behind the bar and greet me. I ordered a sweet tea and that took another 10 minutes. Granted, it came with apologies, but the service did not improve, throughout the night, at all. The bartender/server would occasionally ask me if I needed anything, but would not deliver on ANYTHING I asked for until at least 10 mins had passed. It's 10.05 right now, 2 hours to order, be served, eat and still waiting on my bill.She's as sweet and polite as can be, but this really doesn't erase the fact that service is lacking.I hope things get better.No service at the bar, for hours.10.23 and I'm still waiting for my bill. Mind you, 2 other customers AFTER me, have gotten theirs.I won't be returning to this location.A pity, because my food was EXCELLENT.
Jonathan P.
Usually eat at chilis but this was one was not good. Super understaffed location and it seemed like the managers did not care. Food was basically room temperature. We ordered the presidente margaritas but it had no alcohol in it, it was just straight sweet and sour mix. Definitely avoid this location at all costs, there are much better places nearby to eat.
Brad Schaeffer
Service very poor, but not rude. Wrong drink, forgot condiments - had to ask 3 staff, 4 times to get blue cheese. Burger & extra mayo sat under lamp until mayo was hot to touch and yellow. Burger was dry, over cooked(Didn't ask how we wanted it done). We understand staffing difficulties, but this was beyond that.
Marge Bass
We have been to Chili's 3 times recently, 2 different locations -- every time leaving without eating.First time, what few customers were there were all FREEZING; AC was way too COLD. Some wearing jackets. Others left right after us without eating.Next 2 times, we waited and waited and waited to be seated. One time, we were told no available tables available (translation: no wait staff) We left.Today, we walked in to see only 2 tables with 2 customers each filled. Again, we waited. (at 2:30 in the afternoon. ) After watching bartender check 5 TVs, stack a few glasses, we left. No wait staff was seen.Came to another restaurant nearby and was immediately waited on quickly.What has happened to Chili's? I know EVERYONE is short staffed but other places are continuing to conduct business normally. For 4 years,we have eaten at Chili's 3 times a month. But today was the last time we will enter your doors.Applebee's, Cheddars,, Olive Garden, etc are all short staffed as well and yet we have NEVER experienced the issues we have at Chili's. Something needs to change or it will be going the way of other restaurants BANKRUPTCY
The interior is very nice, industrial, stained glass pendant lights, very cozy. Haven't been to Chili's for awhile so I don't remember it being this nice. Amber. Our server, has the patience of a saint to put up with my husbands pickiness. So we both got fajitas , mine as they come, his "naked", no vegetables, no pico, no refried beans...Food was great, service was awesome, a win for me. I would also add that this my first time here, and despite the negative reviews, we had a great dining experience. Host greeted us immediately, our server was great as was the other employees who brought us our meals. Restaurant was clean...I hesitated to go based on reviews but it really was nice and all employees did a great job, thank you....
We waited too long to get ackknowledemen, menus, service. It was 11 am, be ready or open later! Server definitely no personality. Overcharged us and when correctly fixing bill, it looked like we needed another adjustment. We hadn't been at a chili's for a while and it appears we won't go back to that one in Fort Myers.
Arrived with 2 children, asked for a booth. Seated us in the bar. Having a bar server not the best ?
Best Chilis in the area. Clean with excellent service.
Our server was 5 stars. We had a slight issue with one of the meals and she corrected it immediately. Not going with more stars overall because one of the plates had cold and stale food. Also one of the tables nearby had dirty plates and glasses from previous patron that went uncleaned for almost the entirety of our visit. This might be from being understaffed but it makes one wonder what else is going on that is unseen.Again, our server was friendly and great. She was the one thing that stood out.
It's obvious that this location is extremely understaffed. However, Amber (server/bartender) was great. She was running around taking care of a full bar and at least 15 tables all by herself. My drink was never empty and I never had to wait for anything. She deserves a lot of credit!!
Nicole the manager was very nice. However our server joe (big guy) was extremely rude. We were there for about 45 minutes to an hour and saw him twice. He doesn’t care about your experience there obviously, each time we saw him we either got attitude or no answer. When he brought us our change he threw it down, we said thank you and he walked away without saying anything.Definitely do not recommend coming to this location as the service is poor and the server joe is rude and obviously hates his life. The only thing they have going is a nice manager.
I really liked it. fast service, cleanliness in the hall, friendly staff. I recommend visiting
I went there and ordered food to go asked for no tomato on my salad and they put them on whatever pick them out no prob for got two items called the store to ask for a refund and the general manager told me they can't give me a refund was very rude about I don't recommend anyone to go there and if u to order check ur bag before leaving the girl that took the order was rushing us to order out food just wouldn't recommend it unless u want to be treated like s***
My mother and I walked into Chili’s at this location and there was no hostess or anyone to welcome people coming in. The bartender was very busy watching television and servers were serving some tables. We waited 10 minutes by the hostess’s stand and no one approached us. I finally called the phone number listed .A lady answer the phone and I asked if there was a hostesses that can welcome the customers and she replied “no”.We walk to the bar area and the bartender I processed let us know that they were on a weight and that we had to wait until the servers catch up in order for them to help us, ask the bartender can we wait here at the bar table he was not very happy with that answer your question and he said if you want to but no one is going to come to you to assist you so you gonna have to just wait there with no service. So we sat down and started looking for another place to go and eat while I observe Mr. bartender was watching television and he may not have the courtesy of offering that even a soda or a glass of water. We are totally amazed about their bad service, not to mention trash on the floor , careless for people none of those people should be working in the service industry. I advise everyone not to support this restaurant especially the local clientele that we are. Shame on you Chili’s for hiring people that have no class no respect people are vulgar.
Restaurantji Recommends
Chip flakes and burnt Quesadillas. Food and service is normally pretty good but both service and food have been off lately. After my food was brought to me it took 2 servers and 15 minutes to get my ranch that comes with the (chicken bacon “ranch”). Once I was done it took another 20 minutes to get the desert which was pretty banging I’ll admit.
What an absolute disappointment this evening has turned out to be.My dinner was delicious. So, kudos and thanks to the kitchen.I sat at the bar at 8p and it took nearly 20 mins for someone to walk behind the bar and greet me. I ordered a sweet tea and that took another 10 minutes. Granted, it came with apologies, but the service did not improve, throughout the night, at all. The bartender/server would occasionally ask me if I needed anything, but would not deliver on ANYTHING I asked for until at least 10 mins had passed. It's 10.05 right now, 2 hours to order, be served, eat and still waiting on my bill.She's as sweet and polite as can be, but this really doesn't erase the fact that service is lacking.I hope things get better.No service at the bar, for hours.10.23 and I'm still waiting for my bill. Mind you, 2 other customers AFTER me, have gotten theirs.I won't be returning to this location.A pity, because my food was EXCELLENT.
Usually eat at chilis but this was one was not good. Super understaffed location and it seemed like the managers did not care. Food was basically room temperature. We ordered the presidente margaritas but it had no alcohol in it, it was just straight sweet and sour mix. Definitely avoid this location at all costs, there are much better places nearby to eat.
Service very poor, but not rude. Wrong drink, forgot condiments - had to ask 3 staff, 4 times to get blue cheese. Burger & extra mayo sat under lamp until mayo was hot to touch and yellow. Burger was dry, over cooked(Didn't ask how we wanted it done). We understand staffing difficulties, but this was beyond that.
We have been to Chili's 3 times recently, 2 different locations -- every time leaving without eating.First time, what few customers were there were all FREEZING; AC was way too COLD. Some wearing jackets. Others left right after us without eating.Next 2 times, we waited and waited and waited to be seated. One time, we were told no available tables available (translation: no wait staff) We left.Today, we walked in to see only 2 tables with 2 customers each filled. Again, we waited. (at 2:30 in the afternoon. ) After watching bartender check 5 TVs, stack a few glasses, we left. No wait staff was seen.Came to another restaurant nearby and was immediately waited on quickly.What has happened to Chili's? I know EVERYONE is short staffed but other places are continuing to conduct business normally. For 4 years,we have eaten at Chili's 3 times a month. But today was the last time we will enter your doors.Applebee's, Cheddars,, Olive Garden, etc are all short staffed as well and yet we have NEVER experienced the issues we have at Chili's. Something needs to change or it will be going the way of other restaurants BANKRUPTCY