people vaping and doing drugs by a bathroom is crazy and thier teenagers . you need a change like now before you guys get close down naples does a better job than youHello At your location 5020 s cleveland ave fort myers fl 33907 your cashiers are rude and so is your management your party host are not alert and respectful i want to make sure your manager Bradley is removed he is very rude and i am not happy how this place is being ran 47 years of a birthday show that your chucky mascot doesnt even try to entertain the kids wow i am beyond upset also thr birthday song was changed but the chucky that was doing it wasnt even looking like he was having fun your. maybe have a set person for this who has the energy instead of forcing teenagers to do it chucky mascot was vaping by the bathrooms they hire teen agers try someone above 18 like maybe if they hired older they would ger a better crowd their teenagers are rude and disrespectful. i would suggest 17 and older especially you have 15 year olds serving beer party host should be 18 and up this is disgusting oh i would check your google reviews of this location I'm not the only one that feels this way. It's crazy that your Naples location gets better view than this one . The real Problem is Denise and Bradley thier rude and disrespectful. i wont be back til i see a management change also i dont want a discount or nothing free i want new managment I get chucky changed over the years but at least make it fun and do it with a smile. The teenagers you have don't work with a smile they're disrespectful, and I feel like the positions that you guys hire for should have a certain age limit like for instance. cashier 15 and up party host amd party server 18 and up kitchen member 17 and up and chucky mascot 18 and up especially when it comes to the chucky mascot, I feel like if you do someone older, they can enjoy themselves and have more fun. Teenagers are not doing this one, especially when they're doing drugs in front of kids in your bathroom. Thank you so much for your time I look forward to hearing from you
Atmosphere: 1
Food: 1
Service: 1
destiny welsh
Absolute worst experience we have had. Manager and staff behind counter are very short and rude. I can tell they don't care about there job. Bradley needs to be removed as the owner he is rude your cashiers are rude as well try hiring people who arent in highschool or along the less who work with a smile and then you have teenagers talking about vapes and drugs in front of my five year old this establishment needs a change i will make a recommendations hire a different crowd switch things up not just a highschool hang out this is for kids . i remember when i would go to chucky e chesse and they hire everyone . this location is rude and racist and your chucky mascot needs to be more fun 47 years of birthday celebration If you're going change the song, at least do it right. And I am writing a letter to corporate to make sure this location gets changed immediately. ever since bradley came the manager he has been rude and disrespectful and the next time your employee Puts her hand on my child i am calling the cops
Atmosphere: 1
Food: 2
Service: 1
andrew zini
your cashiers are rude and so is your management your party host are not alert and your employees put your hands on my kids i am calling guest relations to make sure your manager Brad is removed he is very rude and i am not happy how this place is being ran 47 years for a birthday show that your chucky mascot doesnt even try to entertain the kids wow i am beyond upset
Atmosphere: 1
Food: 3
Service: 1
Christine Morgan
I pay the monthly pass just to have kids escorted out the trampoline park which now is extra and some of the games are broken. Seeing my toddler and preschool aged kids face so sad as the worker literally grabbed them to remove them. Noone should touch someones kids and they are just kids and dont understand..Noone barely uses it because its not worth a extra plus socks. Staff is rude. Nope canceling my membership and never going back. Will spend the money at happy days where everything is included and staff dont put hands on guests kids
Atmosphere: 2
Food: 3
Service: 1
Erika Bustillo
Their pizza is fabulous, the service is fast
Atmosphere: 5
Food: 5
Service: 5
Harmonee Falk
Ashley is the best. this young lady went out of her way for my daughter. who is here for a party. the check in guy was great. BUT THE CASHIER. RUDE AS EVER. I get this is not a end all job. but being nasty to a 16 yr old girl is uncalled for. Ashley need a raise.
Food: 5
Service: 4
Guzman Gomez
They have removed many games and it is already very expensive. I have 3 children and I have to spend like 200 dollars every time we go.
william lopera
They lower to ticket points on machine. 12 dollars for a Small slice.
Richard Davies
Kids had a blast
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Game Play, Birthday Cake
koda koala
It's gotten a lot better tho the manager was very grumpy and short, lots of machines didn't give points and a few were broken but still took your points
No more coins, only cards, everything is now digital. Not as fun. But still had a good time. Didn't eat. But friend had a beer $10 for one
Atmosphere: 4
Service: 5
Recommended dishes: Game Play
Natalia Maroulis
Clean and staff was very nice.
Atmosphere: 5
Food: 3
Service: 5
Amanda Tolve
Staff is horrible but it's younger kids working there. A little bit if a rough crowd too. I'll take the kids back once in a while but definitely use hand sanitizer!
However, their stuffed crust pizza is amazing. I'll be going back just to get the pizza. Delicious.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Medium Pizza
Anthony Davis
We had a Birthday Party Today, at 11am. We had Des as our helper. She was such a kind soul. She answered all of my questions. I can see she was stressing from the other parties, but she handled it well. Good job Des!
Atmosphere: 5
Food: 5
Service: 5
Kristin Vazquez
Absolute worst experience we have had. Manager and staff behind counter are very short and rude. I can tell they don't care about there job. Right away I was told the socks to jump were 8 dollars then when I go to the counter to buy them im told they are 12. The advertised prices are different when you ask..... Games do not work and are broken or don't work right. The most upsetting thing that happened is when my 3 year old son wanted to get a toy at the counter with his tickets. The toy was fully stocked. We where told she was out of them. I said I'm looked right at the toy. She stated she could not grab the toy. So my child got upset. And we left after that. We will not be back and I will not recommend.
people vaping and doing drugs by a bathroom is crazy and thier teenagers . you need a change like now before you guys get close down naples does a better job than youHello At your location 5020 s cleveland ave fort myers fl 33907 your cashiers are rude and so is your management your party host are not alert and respectful i want to make sure your manager Bradley is removed he is very rude and i am not happy how this place is being ran 47 years of a birthday show that your chucky mascot doesnt even try to entertain the kids wow i am beyond upset also thr birthday song was changed but the chucky that was doing it wasnt even looking like he was having fun your. maybe have a set person for this who has the energy instead of forcing teenagers to do it chucky mascot was vaping by the bathrooms they hire teen agers try someone above 18 like maybe if they hired older they would ger a better crowd their teenagers are rude and disrespectful. i would suggest 17 and older especially you have 15 year olds serving beer party host should be 18 and up this is disgusting oh i would check your google reviews of this location I'm not the only one that feels this way. It's crazy that your Naples location gets better view than this one . The real Problem is Denise and Bradley thier rude and disrespectful. i wont be back til i see a management change also i dont want a discount or nothing free i want new managment I get chucky changed over the years but at least make it fun and do it with a smile. The teenagers you have don't work with a smile they're disrespectful, and I feel like the positions that you guys hire for should have a certain age limit like for instance. cashier 15 and up
party host amd party server 18 and up
kitchen member 17 and up
and chucky mascot 18 and up
especially when it comes to the chucky mascot, I feel like if you do someone older, they can enjoy themselves and have more fun. Teenagers are not doing this one, especially when they're doing drugs in front of kids in your bathroom. Thank you so much for your time I look forward to hearing from you
Atmosphere: 1
Food: 1
Service: 1
Absolute worst experience we have had.
Manager and staff behind counter are very short and rude.
I can tell they don't care about there job.
Bradley needs to be removed as the owner he is rude your cashiers are rude as well try hiring people who arent in highschool
or along the less who work with a smile
and then you have teenagers talking about vapes and drugs in front of my five year
old this establishment needs a change
i will make a recommendations hire a different crowd switch things up not just a highschool hang out this is for kids . i remember when i would go to chucky e chesse and they hire everyone . this location is rude and racist and your chucky mascot needs to be more fun 47 years of birthday celebration If you're going change the song, at least do it right. And I am writing a letter to corporate to make sure this location gets changed immediately. ever since bradley came the manager he has been rude and disrespectful and the next time your employee Puts her hand on my child i am calling the cops
Atmosphere: 1
Food: 2
Service: 1
your cashiers are rude and so is your management
your party host are not alert and your employees put your hands on my kids i am calling guest relations to make sure your manager Brad is removed he is very rude and i am not happy how this place is being ran 47 years for a birthday show that your chucky mascot doesnt even try to entertain the kids wow i am beyond upset
Atmosphere: 1
Food: 3
Service: 1
I pay the monthly pass just to have kids escorted out the trampoline park which now is extra and some of the games are broken. Seeing my toddler and preschool aged kids face so sad as the worker literally grabbed them to remove them. Noone should touch someones kids and they are just kids and dont understand..Noone barely uses it because its not worth a extra plus socks. Staff is rude. Nope canceling my membership and never going back. Will spend the money at happy days where everything is included and staff dont put hands on guests kids
Atmosphere: 2
Food: 3
Service: 1
Their pizza is fabulous, the service is fast
Atmosphere: 5
Food: 5
Service: 5
Ashley is the best. this young lady went out of her way for my daughter. who is here for a party. the check in guy was great. BUT THE CASHIER. RUDE AS EVER. I get this is not a end all job. but being nasty to a 16 yr old girl is uncalled for. Ashley need a raise.
Food: 5
Service: 4
They have removed many games and it is already very expensive. I have 3 children and I have to spend like 200 dollars every time we go.
They lower to ticket points on machine. 12 dollars for a Small slice.
Kids had a blast
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Game Play, Birthday Cake
It's gotten a lot better tho the manager was very grumpy and short, lots of machines didn't give points and a few were broken but still took your points
Atmosphere: 4
Service: 4
Restaurantji Recommends
No more coins, only cards, everything is now digital. Not as fun. But still had a good time. Didn't eat. But friend had a beer $10 for one
Atmosphere: 4
Service: 5
Recommended dishes: Game Play
Clean and staff was very nice.
Atmosphere: 5
Food: 3
Service: 5
Staff is horrible but it's younger kids working there. A little bit if a rough crowd too. I'll take the kids back once in a while but definitely use hand sanitizer!
However, their stuffed crust pizza is amazing. I'll be going back just to get the pizza. Delicious.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Medium Pizza
We had a Birthday Party Today, at 11am. We had Des as our helper. She was such a kind soul. She answered all of my questions. I can see she was stressing from the other parties, but she handled it well. Good job Des!
Atmosphere: 5
Food: 5
Service: 5
Absolute worst experience we have had. Manager and staff behind counter are very short and rude. I can tell they don't care about there job. Right away I was told the socks to jump were 8 dollars then when I go to the counter to buy them im told they are 12. The advertised prices are different when you ask..... Games do not work and are broken or don't work right. The most upsetting thing that happened is when my 3 year old son wanted to get a toy at the counter with his tickets. The toy was fully stocked. We where told she was out of them. I said I'm looked right at the toy. She stated she could not grab the toy. So my child got upset. And we left after that. We will not be back and I will not recommend.
Atmosphere: 1
Food: 1
Service: 1
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