Dairy Queen Grill & Chill

My son and I always enjoy their food. The fries could use an upgrade, otherwise perfect!

Atmosphere: 5

Food: 5

Service: 5

I stopped by here on Wednesday, November 19, 2025. Katie happen to be the only employee working during the lunch shift and had everything covered beautifully. I was blown away by how she was able to keep the drive-through going, attending the customers at the counter, and making all of the food. The dining area was well kept up and plenty stocked. She did a fantastic job and I let her know that, and I hope the company recognizes her efforts.

Atmosphere: 5

Food: 5

Service: 5

Maybe it was just my isolated first time experience here but it was a hideous experience. I entered the drive-through and I was in one of two cars there, also the business was not busy at all, but I noticed the other car was pulled ahead of the window waiting. I said hello to the person taking the order and they told me to hold on and I was holding on for a few minutes before I simply drove off.

service was horrible and rude

Atmosphere: 1

Food: 1

Service: 1

Usually like DQ. Can't always afford it . This time, I ordered a single hamburger, No cheese, fries and diet coke, No ice.
I gave my card to pay she took it. Then she told me I couldn't have the lettuce, tomato or onion as they were closing in a few minutes.
I got my meal, Ice in my drink, cheese on my hamburger and ice cold fries .
I won't be coming back for a while. May be you can train them to clean up their act and serve the way DQ and the customer wants. Not the way they want to.

Food: 1

Service: 1

I will have to say this restaurant is very consistent. All 3 times we have visited it's terrible. The fries are always soggy, thr sandwich bread stall and employees, even worse. The employees are NOT friendly, almost border line rude. They are comfortable with their actions and handing out the poor quality of food. I definitely do not recommend stopping here AND BTW $9.00 for a hotdog combo is ridiculous.

Atmosphere: 3

Food: 1

Service: 1

Cold burger. Too hot french fries...,

Atmosphere: 4

Food: 3

Service: 5

I usually do not leave reviews, like ever. But I was really not having the best day, just came off a grueling 5 hour, no break shift at Publix. And of course, there’s no DQ grill n chill near FGCU, Estero area. So, I leave my Publix over near FSW and I go to get me some DQ (I’m from East Coast of Florida near Ft. Lauderdale, we have a crap ton over there.) I come to the drive thru window, place my order. And this guy was really nice, like when I tell you that, I mean it. He was very receptive with my order and understood it clearly (he even up-charged me on the sundae to the blizzard) (I was gonna get it anyway, hah, but he did say what blizzard size before I even got to it.) And when I came to the window, I was like, wow, this is a college age looking kid, like me, and I was impressed by how well he does his job. He was very clear that I had to wait for the food but did it in a very understanding way and told me that I’d have to wait a few minutes. Then he brings out the food, and he catches himself, and says, didn’t you order a blizzard too? And I was thinking to myself, wow, at 11pm at night & he’s able to catch that. I’d be so drained that I’d forget to even give the person their food (that’s why I’m working a grocery store, not a drive thru, hah.) So, I’m driving back to FGCU on 75, windows down, like I always do. I look over to the right to see my food, and I see that there was some napkins stuffed in there nicely, thought, hm! That’s a cool way of doing that instead of just tossing it with my food, making it yucky. Then I see with the napkins, a couple coupons! I was like, oh my goodness! That’s the most awesome way of like, showing someone that they’re looking out for them. If I had a bad experience there and got given coupons, I woulda been like, HECK no, they’re trying to force me back here. But that wasn’t the case here. At all. Great encounter, great customer service, and great looking out for a customer. AND HIS NAME WASSSS, E.J.!!!!!! Manager at 9011 Cody Lee Rd, you better keep that kid for a long time, and shoot him up the chain, because I know a lot of people who just sit around and do nothing, making the experience horrible for a Friday night at 11pm. But no, not E.J.!
-Publix Man

Atmosphere: 5

Food: 5

Service: 5

loved the music being played and food was 👍 great

Atmosphere: 4

Food: 5

Service: 4

KATIE with the blonde hair and glasses is EXTREMELY rude. She should not be working customer service. Her attitude is ATROCIOUS and completely unacceptable. She sh be ashamed of herself and Dairy Queen should reconsider who they have as the face of their business. Terrible experience

Atmosphere: 1

Food: 1

Service: 1

Thanks for the plastic in my burger. Are you trying to choke people?

You can't see it in this picture but the bottom bun was also completely soaked in grease and soggy.

Atmosphere: 1

Food: 1

Service: 1

They do not use gloves when handling your food.
Worst Dq experience every single time. Workers have zero manners & patience.

Excellent Customer Service. Cashier Is Welcoming!

Atmosphere: 5

Food: 5

Service: 5

Terrible service we went through the drive-thru got a shake, blizzard and a buster bar. they handed us the Buster bar and made us wait for the other two items for 10 minutes. We asked to get a new Buster bar because it was melted she said it was fine and pretended to get us a new one. we told her it was still the old melted one and brought it home and it's all and melted and mushed. I will be coming to see a manager with pictures.

Atmosphere: 1

Food: 1

Service: 1

Clean, friendly, and fast.

Atmosphere: 4

Food: 4

Service: 5