Dunkin'

9998 Interstate Commerce Dr, Fort Myers
(239) 265-3773

Recent Reviews

C H

Rather eat from satans kitchen than this place. Also it’s 2024 how did I get Covid from this place. #

Atmosphere: 1

Food: 1

Service: 1

Emery P.

Not bad. A quick easy thing to get on your way to somewhere. Pretty much everyone enjoys eating donuts, don't they! The service wasn't the best, I had to wait for quite a bit to just get half a dozen. There are many choices and different flavors to choose. Inside is nice, I like the modern look of it.

Ely V

Worst service ever. The drive thru people are

Atmosphere: 1

Food: 1

Service: 1

Bernice Espinal

Seems like I’m not the only one having issues with the afternoon crew.I literally ordered 1 donut /water bottle/ 1 hash brown. She tells me to pull my car around and I waited at the window for 5 minutes… nonetheless they finally came out to hand me my order. I then ask for napkins and she literally looks left and right (great effort) to then tell me she’s out of napkins. Yet 5 minutes prior I went inside to use the restroom and seen that they had napkins out front by the lobby (mind you there was no line inside nor outside ) she then looks at me and goes “excuse me “ and I said to her there are napkins in the lobby do you mind grabbing from those & she gives me this face like I’mCrazy. I work in the industry with a much higher volume of customer service averaging out over $5k in sales a night. On top of that I tipped you while paying for my order. So whom ever this manager name is Abby and corporate definitely need to be hiring better quality students/anyone working there to execute better service. I’mHere at least 4-5x a week. I’ll no longer be coming here.

Service: 1

Kaylyn S.

Well the only thing this Dunkin got right on my order was my coffee. Coffee was beautifully made. However, I also ordered their sausage, egg and cheese Croissant sandwich. Came burnt on one side as you can see in the photo and I also ordered hashbrowns which came cold. I am very sad that it came this way.

Atmosphere: 2

Food: 1

Service: 3

Recommended dishes: Munchkins Donut Hole Treats, Donuts, Sourdough Breakfast Sandwich

Beth Fricker

I went in at 2pm. There were NO donuts in the case?? I asked Do you have any?? She pointed to a standing rack against the wall, the one in this websites 1st pic.I struggled to see what's on the rack as myself and customers behind me gathered near the wall to see what they had. There were 2 employees up front and zero reason to NOT have the donuts in the stay fresh case and visible. It was... weird.

Atmosphere: 1

Food: 3

Service: 1

Marc Morris

Great coffee in the morning. Made my xl hot French vanilla coffee right. Afternoon crew failed after two attempts. Drink was cold and just couldn’t get it right. Very disappointed!

Peggy Roberts

A very busy location for a small store. Shift manager or store manager not sure which was training someone new while taking care of the drive thru window and waiting on customers in the store. Very apologetic for the wait. He was

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hazelnut Iced Coffee, Wake-Up Wrap - Sweet Black Pepper Bacon, Dunkin' Coconut Refreshers, Plain Stuffed Bagel Minis, Coolatta, Bacon Egg and Cheese, Wake-Up Wrap - Egg and Cheese, Everything Stuffed Bagel Minis, Sourdough Breakfast Sandwich

Mary Nicholson

This store has yet to make a proper frozen coffee. There frozen coffees always have chunks of ice in them and liquid coffee.

Atmosphere: 3

Food: 1

Service: 3

Melissa Medina

The morning crew is definitely more on their game than the afternoon. I come here everyday and order the same thing, but today surprised me as I have noticed that the afternoon crew is a little inconsistent. I paid $7.38 for an ice latte which includes an extra shot of espresso, should be three total. Today I had to ask for another shot on the side to then have to pay another $2. More than $9 for a drink that doesn't even contain alcohol and made incorrectly is pretty steep

Atmosphere: 3

Food: 3

Service: 3

Xavi

So this Dunkin location is new. So far the service has been pretty quick. I had a very good first few experiences let's hope they can keep this up.

Atmosphere: 5

Food: 5

Service: 5

Anthony Mendez

Sunday September 10th around 2pm, the kids working there had off vibes. One employee was leaning on the counter with his back to customers, girls were playing on their phones giggling. Music was an uncomfortable vibe making one feel like they were at a high-school prom. All employees worked very slowly and seemed to generally not care about their jobs or customers. Very unwelcoming behaviors start to finish. Super sad. An older adult should definitely be in charge of this place. It very much lacks maturity, and a welcoming atmosphere. Probably will not return.

Atmosphere: 1

Service: 1

sam

This is an upgraded dunkin very modern, very unique. I give it five stars overall and 3 for the atmosphere because there is only so many spots to stop and eat. Only one table with a wireless charging pad on the

Atmosphere: 3

Food: 5

Service: 5

Shany Grimard

Horrible... went drive thru... no one in line.. they took my order with an attitude.. and no one showed up at the window for more than 15 minutes. Good luck, you guys will close in 2 weeks.

Atmosphere: 1

Food: 1

Service: 1

Andrea Borello

Carlton provided excellent customer service when we had an issue. Coffees were as ordered and came out very quick!

Atmosphere: 5

Food: 5

Service: 5

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