Very disappointing experience at this Dunkin’ on Palm Beach Blvd. I waited about 12 minutes in the drive-through, and my order was wrong. When I tried to fix it, the employee assisting me did not speak English, and no one stepped in to help or resolve the issue. I was essentially ignored. The order was remade and still incorrect. I ordered a toasted bagel with cream cheese and received a cold, untoasted bagel. I also tried calling the store several times around 8:00 a.m. on January 16 to speak with a manager, but no one answered. Poor communication, no support, and repeated order errors. I won’t be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Melissa Swiger
They are usually slow, both customer and worker wise. However very friendly.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bagel, Doughnut, Dozen Donuts
Lee Carle
Horrible customer service
Atmosphere: 1
Food: 3
Service: 1
Robert Urso
I don't think they got more order right even once. Not very friendly either...I'll find another place for my coffee
Service: 1
Maranda Drew
I rarely stop here at this Dunkin’ location because I have one closer to home… but I was forced to stop before work one morning because the other Dunkin’ location (my usual go-to) royally screwed up my frozen coffee. It was absolutely disgusting and barely blended. So, by time I realized this, I was already on the road again. I decided to stop at this location. I went through drive-thru to inform them of the mistake (that they didn’t make) and they were more than willing to accommodate to me. The respectful ladies made me a new frozen coffee… probably the best one I’ve never had from any Dunkin’ before. I was extremely impressed and even more thankful that the wonderful women working the drive-thru were able to assist me. My morning was definitely made right… thank you!
Atmosphere: 5
Food: 5
Service: 5
Destine Bartholomew
The refreshers are always good
Atmosphere: 5
Food: 5
Service: 5
Elijah Jimenez
Actually a horrendous ordering experience so I come here to the Dunkin’ on palm beach blvd and ordering my food wasn’t the issue but when I get to the window I give them my card and they pass pass me two bags one with my sandwich and the other with three doughnuts which was wierd cause I only ordered two then they pass me my drink and forgot my small black coffee then their saying they passed me the wrong bag and so I pass it back to them and then their just standing there talking and then they pass me back the correct bag its the same one they took back and then had to ask there times to get a damm receipt only to find out I had been overcharged learn how to take orders I’ve worked in fast food it’s not hard
Atmosphere: 1
Food: 1
Service: 1
Nick
What absolute shame! Used to go to this dunkin 4 times a week atleast but not any more. The manager should be assumed you have 3 employees working so hard every time I go the and there is always 2 lady’s sit in the drive window hiding from customers not matter how busy they are today I went the attempting to hid saw me while the other 2 where busy and refused to acknowledge me crazy having a full blown conversation in a different language and I’m attempting to talk to here she gives me the hand like what in the world .i feel so bad for the employees that just wanna work while this group of ladies think it’s socal hour. I wait 5 full mins of being ignored by this lady and I finally said some to here and she looked at me like a was speaking Chinese. That’s when it dawned on me that these 2 ladies hide because they can’t speak English just hit me with hand gestures. Crazy dunkin do better you will lose all good employees promoting a environment like this
Atmosphere: 1
Food: 5
Service: 1
Devra Nockengost
Love the employees and they're always so friendly and helpful!!
Atmosphere: 5
Food: 5
Service: 5
Shavaughn Simmons
The Spanish ladies always seem to have attitude... She messed up my order when it was printed correctly and when I came back to change it she was mad, I paid for extra and got the regular sandwich with bacon and it was clear on the receipt it said NO MEAT
I ordered a dozen donuts of glazed donuts, and they gave me whatever they want
Atmosphere: 1
Food: 1
Service: 1
Ronnie Rodriguez
It was horrible. Sandwich was not good at all
Atmosphere: 1
Food: 1
Service: 4
Jen Randazzo
Very fresh bagel twist today. My normal location always burns it
Atmosphere: 5
Food: 5
Service: 5
Toya J
Service was good in & out!
Lobo Bncz
This is the fourth time i order a bagel with cream cheese through door dash and they purposely use a different flavor cream cheese . Its like there trying to waste the other ones , freaking imbeciles !!!
Very disappointing experience at this Dunkin’ on Palm Beach Blvd. I waited about 12 minutes in the drive-through, and my order was wrong. When I tried to fix it, the employee assisting me did not speak English, and no one stepped in to help or resolve the issue. I was essentially ignored.
The order was remade and still incorrect. I ordered a toasted bagel with cream cheese and received a cold, untoasted bagel. I also tried calling the store several times around 8:00 a.m. on January 16 to speak with a manager, but no one answered.
Poor communication, no support, and repeated order errors. I won’t be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
They are usually slow, both customer and worker wise. However very friendly.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bagel, Doughnut, Dozen Donuts
Horrible customer service
Atmosphere: 1
Food: 3
Service: 1
I don't think they got more order right even once. Not very friendly either...I'll find another place for my coffee
Service: 1
I rarely stop here at this Dunkin’ location because I have one closer to home… but I was forced to stop before work one morning because the other Dunkin’ location (my usual go-to) royally screwed up my frozen coffee. It was absolutely disgusting and barely blended. So, by time I realized this, I was already on the road again. I decided to stop at this location. I went through drive-thru to inform them of the mistake (that they didn’t make) and they were more than willing to accommodate to me. The respectful ladies made me a new frozen coffee… probably the best one I’ve never had from any Dunkin’ before. I was extremely impressed and even more thankful that the wonderful women working the drive-thru were able to assist me. My morning was definitely made right… thank you!
Atmosphere: 5
Food: 5
Service: 5
The refreshers are always good
Atmosphere: 5
Food: 5
Service: 5
Actually a horrendous ordering experience so I come here to the Dunkin’ on palm beach blvd and ordering my food wasn’t the issue but when I get to the window I give them my card and they pass pass me two bags one with my sandwich and the other with three doughnuts which was wierd cause I only ordered two then they pass me my drink and forgot my small black coffee then their saying they passed me the wrong bag and so I pass it back to them and then their just standing there talking and then they pass me back the correct bag its the same one they took back and then had to ask there times to get a damm receipt only to find out I had been overcharged learn how to take orders I’ve worked in fast food it’s not hard
Atmosphere: 1
Food: 1
Service: 1
What absolute shame! Used to go to this dunkin 4 times a week atleast but not any more. The manager should be assumed you have 3 employees working so hard every time I go the and there is always 2 lady’s sit in the drive window hiding from customers not matter how busy they are today I went the attempting to hid saw me while the other 2 where busy and refused to acknowledge me crazy having a full blown conversation in a different language and I’m attempting to talk to here she gives me the hand like what in the world .i feel so bad for the employees that just wanna work while this group of ladies think it’s socal hour. I wait 5 full mins of being ignored by this lady and I finally said some to here and she looked at me like a was speaking Chinese. That’s when it dawned on me that these 2 ladies hide because they can’t speak English just hit me with hand gestures. Crazy dunkin do better you will lose all good employees promoting a environment like this
Atmosphere: 1
Food: 5
Service: 1
Love the employees and they're always so friendly and helpful!!
Atmosphere: 5
Food: 5
Service: 5
The Spanish ladies always seem to have attitude... She messed up my order when it was printed correctly and when I came back to change it she was mad, I paid for extra and got the regular sandwich with bacon and it was clear on the receipt it said NO MEAT
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
I ordered a dozen donuts of glazed donuts, and they gave me whatever they want
Atmosphere: 1
Food: 1
Service: 1
It was horrible. Sandwich was not good at all
Atmosphere: 1
Food: 1
Service: 4
Very fresh bagel twist today. My normal location always burns it
Atmosphere: 5
Food: 5
Service: 5
Service was good in & out!
This is the fourth time i order a bagel with cream cheese through door dash and they purposely use a different flavor cream cheese . Its like there trying to waste the other ones , freaking imbeciles !!!
Food: 1
Service: 1
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