We had the Most Delicious Cookie Cake purchased for our 50th Wedding Anniversary from the Fort Myers- Edison Mall Great American Cookie Company! Highly recommend the Fort Myer Store! Clean Store and Friendly and Courteous Staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 16 Round Cookie Cake
Kathy Wirth
Received 1 as a birthday cookie.Worst ever.Very disappointed
Atmosphere: 1
Food: 1
Service: 1
Ashley Polk
I am a repeat customer to this bakery, but this last time going, it has been taken under new ownership, and all I can say is WOW! Absolutely amazing staff! They have renovated the entire shop and treat this business with pride!I came to these lovely bakers with a vision, a massive, intricate vision, and man...did they deliver! I was so impressed, as was everyone that attended our sons' birthday party! We gave them a shotty drawing of what we wanted, and they turned it into a masterpiece! Months later, people still comment about how amazing our cookie cake was for our boys! I absolutely will use this bakery again!-Crazy Ashley!
Atmosphere: 5
Food: 5
Service: 5
Tara Kiely
I drive 45 mins each way to get my favorite cookies. This place never disappoints! The best cookies!!Kid-friendliness: It's in the Edison mall so there's lots of little things kids can do while you eat your cookies!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cookie Cake Slice
Kelly Young
Under new ownership. Staff was very friendly and responsive to my questions about food allergies. The cookies were fresh and soft. We ordered a double fudge, a peanut butter, and a strawberry crinkle cookie. We’ll be back!
Jack Paradise
I order a cookie cake from them once a year for my wife's birthday and they screw it up each time. If it's ready for pickup at 1:00pm, you'll have to sit and wait until 2:00pm. Every. Year.
Samantha K.
Spent over $60 on this cookie cake that looks like a 5 year old did it. The staff was friendly, but they need to hire someone who knows how to actually design the cookie cakes.
Mr Carrot
When I go the the Mall, THIS is where I always go. The Double Doozey is amazing aswell as their drinks.
Jackie Burke
If I could give a zero I would. ORDER AT YOUR OWN RISK. I ordered my son’s 11th birthday cookie on 3/1/22. It was set for pickup on 3/8/22 at 11:15am. When I showed up today 3/8/22 at 11:15am, nobody was there (see pic). I called the number listed, no answer and no voicemail. Then I looked for a sign (thinking maybe the clerk took a quick break), no sign. I then walked to Books a Million and asked if they knew what was going on, they’d didn’t and directed me to security. I asked the security guard and he proceeded to call the mall manager. The mall manager got in contact with Great American Cookies and said “they’ll be there by 1:15pm.” What?I received a call from a hard to understand man at 1:20pm saying the cookie cake was ready. No apology or explanation just it’s ready, very rude. DO NOT RECOMMEND.
Julie Miller
I believe this is the only business in the entire mall that does not accept contactless payments (Google Pay.) Dillard's just began accepting it a few months ago. You guys really can't afford to get a new payment terminal so that your customers can pay more easily? I guarantee you're losing sales because of this inconvenience.
Standing in line got ignored by the man working the counter , he then helped two people that walked up after my daughter and I and didn’t even apologize for ignoring us and continued to help the other people. Usually buy cookies when I am at the mall but I will not be buying them anymore. It’s too bad because the family has enjoyed them.
Alex Artola
I called to try to place an order, and they didn't answer my question and hung up the call. I just wanted to place an order for a gift. customer service was terrible
Abel Ortiz
Great soft cookies. Highly recommend
Tristan Harvey
Worst place to work at they will not pay you on time
Linda Liu
My daughter likes the cookies so much, also the cookie cake. The stuff works there are very kindly too!
We had the Most Delicious Cookie Cake purchased for our 50th Wedding Anniversary from the Fort Myers- Edison Mall Great American Cookie Company! Highly recommend the Fort Myer Store! Clean Store and Friendly and Courteous Staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 16 Round Cookie Cake
Received 1 as a birthday cookie.Worst ever.Very disappointed
Atmosphere: 1
Food: 1
Service: 1
I am a repeat customer to this bakery, but this last time going, it has been taken under new ownership, and all I can say is WOW! Absolutely amazing staff! They have renovated the entire shop and treat this business with pride!I came to these lovely bakers with a vision, a massive, intricate vision, and man...did they deliver! I was so impressed, as was everyone that attended our sons' birthday party! We gave them a shotty drawing of what we wanted, and they turned it into a masterpiece! Months later, people still comment about how amazing our cookie cake was for our boys! I absolutely will use this bakery again!-Crazy Ashley!
Atmosphere: 5
Food: 5
Service: 5
I drive 45 mins each way to get my favorite cookies. This place never disappoints! The best cookies!!Kid-friendliness: It's in the Edison mall so there's lots of little things kids can do while you eat your cookies!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cookie Cake Slice
Under new ownership. Staff was very friendly and responsive to my questions about food allergies. The cookies were fresh and soft. We ordered a double fudge, a peanut butter, and a strawberry crinkle cookie. We’ll be back!
I order a cookie cake from them once a year for my wife's birthday and they screw it up each time. If it's ready for pickup at 1:00pm, you'll have to sit and wait until 2:00pm. Every. Year.
Spent over $60 on this cookie cake that looks like a 5 year old did it. The staff was friendly, but they need to hire someone who knows how to actually design the cookie cakes.
When I go the the Mall, THIS is where I always go. The Double Doozey is amazing aswell as their drinks.
If I could give a zero I would. ORDER AT YOUR OWN RISK. I ordered my son’s 11th birthday cookie on 3/1/22. It was set for pickup on 3/8/22 at 11:15am. When I showed up today 3/8/22 at 11:15am, nobody was there (see pic). I called the number listed, no answer and no voicemail. Then I looked for a sign (thinking maybe the clerk took a quick break), no sign. I then walked to Books a Million and asked if they knew what was going on, they’d didn’t and directed me to security. I asked the security guard and he proceeded to call the mall manager. The mall manager got in contact with Great American Cookies and said “they’ll be there by 1:15pm.” What?I received a call from a hard to understand man at 1:20pm saying the cookie cake was ready. No apology or explanation just it’s ready, very rude. DO NOT RECOMMEND.
I believe this is the only business in the entire mall that does not accept contactless payments (Google Pay.) Dillard's just began accepting it a few months ago. You guys really can't afford to get a new payment terminal so that your customers can pay more easily? I guarantee you're losing sales because of this inconvenience.
Restaurantji Recommends
Standing in line got ignored by the man working the counter , he then helped two people that walked up after my daughter and I and didn’t even apologize for ignoring us and continued to help the other people. Usually buy cookies when I am at the mall but I will not be buying them anymore. It’s too bad because the family has enjoyed them.
I called to try to place an order, and they didn't answer my question and hung up the call. I just wanted to place an order for a gift. customer service was terrible
Great soft cookies. Highly recommend
Worst place to work at they will not pay you on time
My daughter likes the cookies so much, also the cookie cake. The stuff works there are very kindly too!