Today, Saturday November 29 at around 4:10 PM, I had a terrible experience with the customer service. The woman who attended me had a very bad attitude from the beginning. I asked her a simple question, she answered with a rude expression, then turned her back and walked away. She ignored me almost the entire time.
When it was finally time for me to choose my food, she still kept the same negative attitude. When I went to pay, she even forgot to give me my change back. I work in customer service, and her attitude was 100% negative not only with me, but also with other customers.
I’m sharing this because I didn’t feel well treated at all, and I think it’s important for management to be aware of how customers are being treated.
Service: 1
Timothy Blyth
The most disgusting food I've ever had!! The rice was as hard as a rock, the chicken was dry. The service was just horrible. Not worth the money honestly.
Atmosphere: 1
Food: 1
Service: 1
Jass
Shout out to Ricky! This place and customer service is great!
Atmosphere: 5
Food: 5
Service: 5
Jimmequa Whitfield
The rice was so hard I had to throw the entire bowl away. Big waste of money. DO NOT EAT HERE.
Atmosphere: 1
Food: 1
Service: 1
Alopez
The food is amazing!! And the staff is friendly
Atmosphere: 5
Food: 5
Service: 5
Kristina E
I’ve been here a few times and can honestly say I will not be back. The first time was fine, the second time they did not have plant-based protein even though it is on the menu. The third time there was no one at the counter. I only have 30 minutes for lunch, so I couldn’t wait for somebody to show up to take my order. So I left. No lunch for me today!
Service: 1
Hailey C
I have now tried to get food here twice and everytime I'm sitting for 20 minutes for someone to come out from the back.
Chet Beemer
The Guaca Mole restaurant in the Edison Mall is the best choice in the food court. We have known this place for years. Ricardo, the owner is a contact that is incredible. He has created a friendly culture and good food. Stop and tell them you were referred by Chet and Jan.
Atmosphere: 5
Food: 5
Service: 5
Moises Juarez
Great customer service!!
Atmosphere: 5
Food: 5
Service: 5
Miriellis Urena
Definitely a go to place for lunch! I wanted a bowl with no rice, more like a salad that was refreshing and got just what I wanted. Will be going back again!
It was my first time going to the Guacamole and The gentleman was very nice and helpful and the food was very good. I appreciated their help.
Atmosphere: 5
Food: 5
Service: 5
DaAllMightyKiwi
Great service from ricardo and quality food. Definitely coming back for more 👍
Atmosphere: 4
Food: 5
Service: 5
Michelle Irizarry
Food is always fresh and delish. Food area is always clean (cleanest in the food court)!
Atmosphere: 4
Food: 5
Service: 5
Kristinn Snaer
Terrible service and mediocre nachos. Doesn’t even have normal salsa sauce only spicy. Huge disappointment.
Atmosphere: 1
Food: 3
Service: 1
Moral Patriot
The steak bowl was amazing. The meat was so tender I cut it with a plastic fork. Excellent seasoning. Service was friendly. Excellent portions, I’m a big boy too. Will definitely be back.
Today, Saturday November 29 at around 4:10 PM, I had a terrible experience with the customer service. The woman who attended me had a very bad attitude from the beginning. I asked her a simple question, she answered with a rude expression, then turned her back and walked away. She ignored me almost the entire time.
When it was finally time for me to choose my food, she still kept the same negative attitude. When I went to pay, she even forgot to give me my change back. I work in customer service, and her attitude was 100% negative not only with me, but also with other customers.
I’m sharing this because I didn’t feel well treated at all, and I think it’s important for management to be aware of how customers are being treated.
Service: 1
The most disgusting food I've ever had!! The rice was as hard as a rock, the chicken was dry. The service was just horrible. Not worth the money honestly.
Atmosphere: 1
Food: 1
Service: 1
Shout out to Ricky! This place and customer service is great!
Atmosphere: 5
Food: 5
Service: 5
The rice was so hard I had to throw the entire bowl away. Big waste of money. DO NOT EAT HERE.
Atmosphere: 1
Food: 1
Service: 1
The food is amazing!! And the staff is friendly
Atmosphere: 5
Food: 5
Service: 5
I’ve been here a few times and can honestly say I will not be back. The first time was fine, the second time they did not have plant-based protein even though it is on the menu. The third time there was no one at the counter. I only have 30 minutes for lunch, so I couldn’t wait for somebody to show up to take my order. So I left. No lunch for me today!
Service: 1
I have now tried to get food here twice and everytime I'm sitting for 20 minutes for someone to come out from the back.
The Guaca Mole restaurant in the Edison Mall is the best choice in the food court. We have known this place for years. Ricardo, the owner is a contact that is incredible. He has created a friendly culture and good food. Stop and tell them you were referred by Chet and Jan.
Atmosphere: 5
Food: 5
Service: 5
Great customer service!!
Atmosphere: 5
Food: 5
Service: 5
Definitely a go to place for lunch! I wanted a bowl with no rice, more like a salad that was refreshing and got just what I wanted. Will be going back again!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It was my first time going to the Guacamole and The gentleman was very nice and helpful and the food was very good. I appreciated their help.
Atmosphere: 5
Food: 5
Service: 5
Great service from ricardo and quality food. Definitely coming back for more 👍
Atmosphere: 4
Food: 5
Service: 5
Food is always fresh and delish. Food area is always clean (cleanest in the food court)!
Atmosphere: 4
Food: 5
Service: 5
Terrible service and mediocre nachos. Doesn’t even have normal salsa sauce only spicy. Huge disappointment.
Atmosphere: 1
Food: 3
Service: 1
The steak bowl was amazing. The meat was so tender I cut it with a plastic fork. Excellent seasoning. Service was friendly. Excellent portions, I’m a big boy too. Will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
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