Waited like 25min in line to order chicken was dry dont recommend coming here.
Leyani Fabelo
The food at Pollo Tropical is good flavorful and fresh, just what I was hoping for. However, the cleanliness of the restaurant was disappointing. The dining area was noticeably dirty, and the bathroom was even worse. It really took away from the overall experience. I’d love to come back for the food, but I hope they improve the cleanliness of the place soon.
Betsy Camp
The food was delicious! I had enough for dinner the next day too!
Jonathon Stockton
Fresh food , nice employees, a very clean dining room , reasonable prices, can't go wrong
Bernardo Nieves
Food portions keep getting smaller.
Atmosphere: 5
Food: 5
Service: 5
Janet Rivera
Great food for the price
Atmosphere: 5
Food: 5
Service: 5
Tiera
My colleagues and I typically visit this establishment for lunch at least twice a week; however, we will no longer patronize this venue. Last week, I ordered a grilled chicken wrap along with a grilled chicken sandwich meal. Unfortunately, my wrap contained a long strand of hair, rendering it inedible, although I retained it to present to management. Additionally, my colleague's order was entirely incorrect. The following day, I returned with the meals to demonstrate to the manager the issues we encountered, and while the assistant manager was professional and accommodating, the manager, Anna, was quite unpleasant. She frequently cast disapproving glances and communicated with her staff in Spanish, making it difficult for me to understand her remarks. Anna then interrupted the assistant manager's efforts, instructing him to provide only the wrap and sandwich, excluding the accompanying drink and fries, since my colleague had consumed her fries. I explained that due to the hair in my food and the incorrect sandwich, we deserved to receive both the wrap and the grilled chicken meal, as we were unable to enjoy our lunch. Had it been solely her decision, we would not have received any compensation; however, the assistant manager disregarded her instructions and remained apologetic. I requested to speak with the owner or general manager, and while my contact information was taken, I have yet to receive any follow-up. Anna exhibits a lack of professionalism and is very rude. Her behavior has led my colleagues and myself to decide against dining here in the future.
Atmosphere: 1
Food: 1
Service: 1
ANA ROMERO MARTINEZ
Today I had a very rewarding experience eating at this tropical chicken. It is regularly the one I visit to bring my daughter. Today since I entered the restaurant I noticed that it was very clean and tidy. As for the food, it was 100% delicious. My daughter suggested leaving a review because she loved food. I personally spoke with the manager Mónica, with her assistant Israel, to whom I let them know the good experience we had. I also had the pleasure of meeting the cook Elaine who was very grateful because we congratulated her for her good work. Keep up the good work, it's the first time I've had such a good experience in this location. 100 recommended.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Yuca
hershey weldon
This was my first time at this restaurant there are plenty of healthy options for you to choose from I got the grilled cilantro garlic chicken sandwich with extra sauce and sweet plantains it was actually delicious the chicken was juicy not dry bun was warm and soft the pickles were a nice compliment well done 5/5
They are just a bizzy place... food always good...
Atmosphere: 4
Food: 5
Service: 3
betty hernandez
It is the second time I order takeout and 3 things are missing. The problem is not the refund. The problem is that we ran out of food and it is not Dash Doors' fault. It is Pollo Tropical's fault, who prepares the orders.
Tania was amazing and so was the manager Israel. The food came out so fast and it was delicious!
Atmosphere: 5
Food: 5
Service: 5
Lu Diamond
I am beyond frustrated with how often this location runs out of food, especially since so many reviews have already pointed this out. This was my third visit, and once again, they were out of chicken! I gave them another chance because I was really craving it, but it was another letdown. They told me they had been out of chicken for an hour, and with closing at 11, it’s clear they were out for the rest of the night. How does this keep happening? I’m done with Pollo—I’ll be sticking with Chipotle from now on.
A wait in line but my food was great!
Waited like 25min in line to order chicken was dry dont recommend coming here.
The food at Pollo Tropical is good flavorful and fresh, just what I was hoping for. However, the cleanliness of the restaurant was disappointing. The dining area was noticeably dirty, and the bathroom was even worse. It really took away from the overall experience. I’d love to come back for the food, but I hope they improve the cleanliness of the place soon.
The food was delicious! I had enough for dinner the next day too!
Fresh food , nice employees, a very clean dining room , reasonable prices, can't go wrong
Food portions keep getting smaller.
Atmosphere: 5
Food: 5
Service: 5
Great food for the price
Atmosphere: 5
Food: 5
Service: 5
My colleagues and I typically visit this establishment for lunch at least twice a week; however, we will no longer patronize this venue. Last week, I ordered a grilled chicken wrap along with a grilled chicken sandwich meal. Unfortunately, my wrap contained a long strand of hair, rendering it inedible, although I retained it to present to management. Additionally, my colleague's order was entirely incorrect. The following day, I returned with the meals to demonstrate to the manager the issues we encountered, and while the assistant manager was professional and accommodating, the manager, Anna, was quite unpleasant. She frequently cast disapproving glances and communicated with her staff in Spanish, making it difficult for me to understand her remarks. Anna then interrupted the assistant manager's efforts, instructing him to provide only the wrap and sandwich, excluding the accompanying drink and fries, since my colleague had consumed her fries. I explained that due to the hair in my food and the incorrect sandwich, we deserved to receive both the wrap and the grilled chicken meal, as we were unable to enjoy our lunch. Had it been solely her decision, we would not have received any compensation; however, the assistant manager disregarded her instructions and remained apologetic. I requested to speak with the owner or general manager, and while my contact information was taken, I have yet to receive any follow-up.
Anna exhibits a lack of professionalism and is very rude. Her behavior has led my colleagues and myself to decide against dining here in the future.
Atmosphere: 1
Food: 1
Service: 1
Today I had a very rewarding experience eating at this tropical chicken. It is regularly the one I visit to bring my daughter. Today since I entered the restaurant I noticed that it was very clean and tidy. As for the food, it was 100% delicious. My daughter suggested leaving a review because she loved food. I personally spoke with the manager Mónica, with her assistant Israel, to whom I let them know the good experience we had. I also had the pleasure of meeting the cook Elaine who was very grateful because we congratulated her for her good work. Keep up the good work, it's the first time I've had such a good experience in this location. 100 recommended.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Yuca
This was my first time at this restaurant there are plenty of healthy options for you to choose from I got the grilled cilantro garlic chicken sandwich with extra sauce and sweet plantains it was actually delicious the chicken was juicy not dry bun was warm and soft the pickles were a nice compliment well done 5/5
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They are just a bizzy place... food always good...
Atmosphere: 4
Food: 5
Service: 3
It is the second time I order takeout and 3 things are missing. The problem is not the refund. The problem is that we ran out of food and it is not Dash Doors' fault. It is Pollo Tropical's fault, who prepares the orders.
Service: 1
Horrible service, rude staff.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Tropical Trio, Quesadilla Wrap
Tania was amazing and so was the manager Israel. The food came out so fast and it was delicious!
Atmosphere: 5
Food: 5
Service: 5
I am beyond frustrated with how often this location runs out of food, especially since so many reviews have already pointed this out. This was my third visit, and once again, they were out of chicken! I gave them another chance because I was really craving it, but it was another letdown. They told me they had been out of chicken for an hour, and with closing at 11, it’s clear they were out for the rest of the night. How does this keep happening? I’m done with Pollo—I’ll be sticking with Chipotle from now on.
Food: 1
Service: 1
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