The Chicken was burnt. Dried up and cold. Absolutely Disgusting...the tables where dirty. Trash can over flowing. The men's bathroom was so nasty I turned around & walked out
Atmosphere: 1
Food: 1
Service: 1
Melanie Shaw
I came to eat here and my husband and I had a great meal. It was delicious and the location was clean. I then left my purse at this location by accident. Oops! I called back 2 hours later and they saved my purse. I came to pick it up the day later and they had it saved for me in the back and everything inside was untouched. Thank you pollo and to the manager Juan Carlos for keeping my purse safe and for the great meal! So grateful.
Atmosphere: 5
Food: 5
Service: 5
A T
This place is terrible . Here is why . Apparently the owner has instructed his employees to cheat the customers . There is virtually no chicken on the meals so if you order a large it comes with the same amount of chicken as a small . I went two days ago and they had ran out of chicken . That’s like burger king running out t of burgers . Manager told me he was instructed to do things this way and he can’t do them any other way . Don’t come here .
Atmosphere: 1
Food: 1
Service: 1
Erica Rodriquez
I’ve ordered from pollo tropical several times through uber eat. I hate writing any bad reviews so I usually don’t but when the same problem persist, something has to be done. I don’t know if it just pure laziness or forgetfulness, and like I said it’s has happened at least a 1/2 dozen times. They always forgot something and it’s usually my drink or my dessert and it’s ALWAYS EVERY SINGLE TIME they forget the condiments. With a little more attention to detail ( like read the ticket. The whole thing ) you will probably get it right. But I have never , not once gotten everything I was supposed to get when I ordered my food. Maybe lts Just too much to do. Consider a change Immediately because I know I’m not the only one that this happens to regularly I’m sure there are plenty of other people patrons that have incomplete orders. Eventually, you’re gonna get a bad rap if you don’t already have one.
Food: 3
Service: 3
Edmarie Rios
Loved it. The food is amazing.
Wayne Ellis
I have the same order every time. Regular tropichop with mojo pork and I do a double order. There is no consistency with the portions of pork, ever! Today between the amount in the bowl and side container there was maybe what a normal portion would usually be. It’s not that hard to measure out the portions for consistency. I feel completely ripped off and this wasn’t the first time, but will be the last!
Atmosphere: 1
Food: 1
Service: 1
Berlinda Petithomme
Johanan was very sweet, my little brother has down syndrome and instead of looking at him differently he give him a cookie, offered him a drink, he spoke to him even though my brother doesn’t spoke nor understood. Johanan went over beyond and out of his way, which others may not think it was much but compared to how other people - especially teens look at and treat my brother, Johanan’s gesture was it was very sweet and heartwarming!
Service: 5
Magdianamy C.
Very disappointing and disrespectful experience at this location.
I placed an online order directly through Pollo Tropical’s website and went to pick it up yesterday. I had already been waiting about 20 minutes when I politely asked about the status of my order. I was then told I would need to wait an additional 20 minutes. When I asked why, I was told there was no chicken available, and that is when Miriam responded with, “What do you want me to do?” Her tone, along with eye-rolling, was dismissive and unprofessional.
It is important to note that the issue was not limited to just one person. While Miriam made the comment, the cashier and the kitchen staff also displayed an attitude. The overall environment felt tense and defensive, as if my simple question about my order was taken personally.
At the same time, chicken orders continued to be served to other customers, which made the situation feel unfair and disrespectful.
I later confirmed that staff had assumed my order was a DoorDash order. When my food was finally handed to me, I was asked to confirm the order, at which point I clarified that it was a personal order placed directly through their website. Only then did the tone change and an attempt to apologize was made — but by that point, the damage was already done.
Regardless of how an order is placed — online, in person, or through a third-party service — all customers deserve respectful treatment. Assumptions should never lead to rude or dismissive behavior.
I felt rejected, uncomfortable, and disrespected for simply asking about my order. I had traveled that day, had not eaten, and had not slept, which made the experience feel even more upsetting. I moved to Oregon, and every time I travel back to Florida, I usually look forward to eating at Pollo Tropical. Unfortunately, this location felt careless, unprofessional, and completely unethical.
I loved my experience here at Pollo Tropical. I was attended perfectly by Johann ( Jo), a high school student. He asked my son about his school and listened attentively. He also got my order done quickly, and it was delicious. It felt like it was served with love( which it was). I will DEFINITELY be coming here again. Thanks a lot Jo, you made this visit very special and my son says he's never been treated like this by an associate before. I'm grateful beyond words 🤗
Atmosphere: 5
Food: 5
Service: 5
Michelle Trujillo
Great food. Hot, well seasoned, large portions. As good as the ones in Miami.
Reminds me of Jamaican food
Atmosphere: 5
Food: 5
Service: 5
Not up to usual standards
Food: 3
Service: 5
The Chicken was burnt. Dried up and cold. Absolutely Disgusting...the tables where dirty. Trash can over flowing. The men's bathroom was so nasty I turned around & walked out
Atmosphere: 1
Food: 1
Service: 1
I came to eat here and my husband and I had a great meal. It was delicious and the location was clean. I then left my purse at this location by accident. Oops! I called back 2 hours later and they saved my purse. I came to pick it up the day later and they had it saved for me in the back and everything inside was untouched. Thank you pollo and to the manager Juan Carlos for keeping my purse safe and for the great meal! So grateful.
Atmosphere: 5
Food: 5
Service: 5
This place is terrible . Here is why . Apparently the owner has instructed his employees to cheat the customers . There is virtually no chicken on the meals so if you order a large it comes with the same amount of chicken as a small . I went two days ago and they had ran out of chicken . That’s like burger king running out t of burgers . Manager told me he was instructed to do things this way and he can’t do them any other way . Don’t come here .
Atmosphere: 1
Food: 1
Service: 1
I’ve ordered from pollo tropical several times through uber eat. I hate writing any bad reviews so I usually don’t but when the same problem persist, something has to be done. I don’t know if it just pure laziness or forgetfulness, and like I said it’s has happened at least a 1/2 dozen times. They always forgot something and it’s usually my drink or my dessert and it’s ALWAYS EVERY SINGLE TIME they forget the condiments. With a little more attention to detail ( like read the ticket. The whole thing ) you will probably get it right. But I have never , not once gotten everything I was supposed to get when I ordered my food. Maybe lts
Just too much to do. Consider a change
Immediately because I know I’m not the only one that this happens to regularly I’m sure there are plenty of other people patrons that have incomplete orders. Eventually, you’re gonna get a bad rap if you don’t already have one.
Food: 3
Service: 3
Loved it. The food is amazing.
I have the same order every time. Regular tropichop with mojo pork and I do a double order. There is no consistency with the portions of pork, ever! Today between the amount in the bowl and side container there was maybe what a normal portion would usually be. It’s not that hard to measure out the portions for consistency. I feel completely ripped off and this wasn’t the first time, but will be the last!
Atmosphere: 1
Food: 1
Service: 1
Johanan was very sweet, my little brother has down syndrome and instead of looking at him differently he give him a cookie, offered him a drink, he spoke to him even though my brother doesn’t spoke nor understood. Johanan went over beyond and out of his way, which others may not think it was much but compared to how other people - especially teens look at and treat my brother, Johanan’s gesture was it was very sweet and heartwarming!
Service: 5
Very disappointing and disrespectful experience at this location.
I placed an online order directly through Pollo Tropical’s website and went to pick it up yesterday. I had already been waiting about 20 minutes when I politely asked about the status of my order. I was then told I would need to wait an additional 20 minutes. When I asked why, I was told there was no chicken available, and that is when Miriam responded with, “What do you want me to do?” Her tone, along with eye-rolling, was dismissive and unprofessional.
It is important to note that the issue was not limited to just one person. While Miriam made the comment, the cashier and the kitchen staff also displayed an attitude. The overall environment felt tense and defensive, as if my simple question about my order was taken personally.
At the same time, chicken orders continued to be served to other customers, which made the situation feel unfair and disrespectful.
I later confirmed that staff had assumed my order was a DoorDash order. When my food was finally handed to me, I was asked to confirm the order, at which point I clarified that it was a personal order placed directly through their website. Only then did the tone change and an attempt to apologize was made — but by that point, the damage was already done.
Regardless of how an order is placed — online, in person, or through a third-party service — all customers deserve respectful treatment. Assumptions should never lead to rude or dismissive behavior.
I felt rejected, uncomfortable, and disrespected for simply asking about my order. I had traveled that day, had not eaten, and had not slept, which made the experience feel even more upsetting. I moved to Oregon, and every time I travel back to Florida, I usually look forward to eating at Pollo Tropical. Unfortunately, this location felt careless, unprofessional, and completely unethical.
Delays happen. Disrespect should not.
Restaurantji Recommends
The trio combo is excellent and a fair price
Atmosphere: 4
Food: 5
Service: 4
DO NOT Stop by, I repeat, DO NOT DO IT
Atmosphere: 1
Food: 1
Service: 1
I loved my experience here at Pollo Tropical. I was attended perfectly by Johann ( Jo), a high school student. He asked my son about his school and listened attentively. He also got my order done quickly, and it was delicious. It felt like it was served with love( which it was). I will DEFINITELY be coming here again. Thanks a lot Jo, you made this visit very special and my son says he's never been treated like this by an associate before. I'm grateful beyond words 🤗
Atmosphere: 5
Food: 5
Service: 5
Great food. Hot, well seasoned, large portions. As good as the ones in Miami.
Atmosphere: 5
Food: 5
Service: 5
Chicken is seasoned well and food is really good.
Atmosphere: 5
Food: 5
Service: 5
Loading...