Starbucks

11000 Terminal Access Rd, Fort Myers
(239) 482-3507

Recent Reviews

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Sheila Nixon

Waited in line 40 minutes from the corner around the side Very short staffed I get it’s not there fault but i had the leave empty handed at the counter because my flight was leaving. I was still waiting to order at the counter for over 5 minutes

Service: 1

Nadja Scheiwiller

The most unfriendly and lazy staff you can imagine. Avoid this Starbucks🤮

YuliDan Mendoza

This is the worst Starbucks I have ever gone to. Starbucks corporate should consider sending someone to manage the place and train the employees. I ordered two drinks and two sandwiches and waited for 45 minutes standing and did not get my food. I had to start boarding and the manager said sorry all I can do is give you a refund. This location makes me want to never go back to a Starbucks because of the lack of training and professionalism. I don’t recommend to anyone!

Atmosphere: 1

Food: 1

Service: 1

Y G

Ashley (name she gave me) is not friendly and impatient. A different female employee was originally taking my order. I was patient reciting my order due to her not being at the register to enter it in. I was okay to repeat my order but the employees were not.
I'm confident when I order because I get the same thing every time. Ashley started making the order instead and became frustrated due to her confusion. She exaggerated the whole situation by stopping to list different drinks with a sarcastic tone, then have me order again. Her motive was to demean me. At the end she tried being nice to my family to save her image. Acting like she didn't just make my family uncomfortable with her negative attitude.
I've worked in the service industry for 8 years. She was rude, period. I walked up happy but left offended.

Atmosphere: 3

Food: 3

Service: 1

Fad G

All workers should be fired for the way they treat people

Anurag Menon

Close to $10 a drink and they still screw it up 🙃
Seriously how hard is it to make a mocha

Service: 1

Steve Price

Kiosk in C Gates - Holiday week travel and they only staff this place with 2 people, really??

Waited 20 minutes to get a cup of coffee and still wasn't anywhere near the order window. Left without a coffee

Atmosphere: 1

Food: 1

Service: 1

Bob L

Cappuccino was a cup of foam, out of so many choices.

Food: 1

Service: 1

Lila Manning

they were sooo sweet and the nicest ever!!!

Atmosphere: 5

Food: 5

Service: 5

Michael McCarthy

Unable to get most food items as they ran out of bags. For some odd reason they must have a bag to give you food. I got something that expired months ago (realized after eating most of it). Total insanity.

Atmosphere: 2

Food: 1

Service: 4

Rachael S

After seeing the purple/pink hair girl stick her hand down the back of her pants and then pull it back out to handle the food- I refused to order. Then I overheard her speaking to another employee about not washing her uniform. Please screen your employees better.

Atmosphere: 1

Food: 1

Service: 1

john hull

You one shouldn't have people working here that are not friendly. I tipped and got crappy coffee. Over steamed milk, I can't stand people that don't give good customer service.

Atmosphere: 2

Service: 1

Pedro Ferro

Never got our coffees after paying and ordering in the app. Wait for more than 30 mins. The staff is overwhelmed. Seem to be a trend with Starbucks these days.

Atmosphere: 1

Food: 2

Service: 1

Stephanie Garrett

When my drink wasn’t made correctly, I asked for it to be remade and the employees were rude and still did not make it right. Sorry to inconvenience you when you mis made my $7 coffee.

Atmosphere: 1

Food: 1

Service: 1

Terry Mann

No hot drinks available
Do not take pts or use app
They claim they are private and aren't part of starbucks.
Bad attitude!!!

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