I am very disappointed with the service at this location. The drinks are consistently poorly prepared, especially the matcha lattes. I always request less milk so the drink has a stronger matcha flavor, yet they repeatedly do the opposite. The lavender foam is always mixed into the drink instead of being placed on top as shown in the promotional photos. I believe staff should take more pride in their work or allow someone who truly values the position to take their place.
Atmosphere: 1
Food: 1
Service: 1
Mike Rawlings
Ordered a 9 dollar drink and they messed it up but I had work so I came back an hour later and they refused to fix it or make it right and the manager Paige was extremely unwelcoming and basically told me to kick rocks and laughed at me with the employee about not fixing it . I come here everyday mind you
Atmosphere: 1
Food: 1
Service: 1
Iris Crespo
Gus was knowledgeable and helped me picked a great refresher! He has great customer service.
Atmosphere: 5
Food: 5
Service: 5
David
I am a strong black coffee drinker, and this location has the strongest dark roast coffee than any other Starbucks in the area. Finally, I can have the dark roast coffee without being given Americano. Intrigued.
Atmosphere: 5
Food: 5
Service: 4
Burk The Art of Dronografy
This All Girls Crew does an excellent job- thank you!!!
Atmosphere: 5
Food: 5
Service: 5
Jeff Nelson
I ordered an iced coffee here once, and it was so clear I could’ve read a book through it. But sure, mistakes happen, right? So, like an idiot with hope, I went back for another. Guess what? Translucent again… like they brewed it with the tears of my crushed dreams. Third time’s the charm? NOPE. I’m literally writing this review through the crystal clear abyss of my latest iced coffee, wondering if it’s just purified tap water with a whisper of coffee’s ghost.
Don’t even bother asking for a remake… they’ll just pour more of this sad, watery regret into your cup with a smile that says “We gave up before you did.” And a voucher? I’ve seen them offer it to others after a bad visit… but I’ll pass, I’d rather get a coupon for a root canal. Just train the staff to make an iced coffee that doesn’t look like it belongs in a fish tank. Not for me… but for the next poor soul who stumbles into this caffeine free nightmare. I’ll give them 1 star instead of none for consistency for screwing this up every. single. time.
Lorena Rodriguez
this was my venti cup after i picked it up. might as well have gotten a grande. why is there so much ice? i took a cupped sips and it was gone. do better. save your money and go elsewhere
Food: 1
Service: 2
Nancy Swiniarski
This Starbucks was just what you want. I used the drive-thru and the young lady taking the order was sweet and fast. Went around to pick-up and my order was ready. The young people here are extremely polite and it makes for a good experience. And my peppermint mocha latte was excellent.
Frank Jones
Great coffee
Atmosphere: 5
Food: 5
Service: 5
Roxana Torres cejas
I ordered my coffee and this is the second time that they sent my coffee half , Some time ago also they have forgot my straw and I didn’t say it because mistakes happen all the time but one time is good ,three not.
Good location, music not too loud where you don’t have to walk outside to make or take a call. No locks from the outside on bathrooms.Service was good & friendly with smiles & helpful attitude. Otherwise a little above average.
Atmosphere: 3
Food: 3
Service: 4
Amanda Dreszer
Had the most appalling interaction at this location today. My daughter and I mobile ordered drinks. My daughter ran in to grab the drinks and use the restroom. My daughter knocked on the women's restroom door and received no response. After waiting about three more minutes she knocked again thinking maybe she needed a key or it had been locked from the inside since there had been no answer knocked again before going to the front counter she gets this response "hiii im in here using the bathroom, you can use the men's restroom it's free". My daughter continued to wait because the bathrooms are clearly marked and she has had the experience of there only being a urinal in the men's room. When the woman came out it was an employee holding their apron and she proceeded to be incredibly rude and hostile with my daughter Employees "was that you knocking?" Daughter "yes i didn't hear a response the first time im sorry" Employee "yea that's because i was using the restroom, the men's room is always free to use and they're basically unisex my love. have a good day" in the rudest tone I have ever heard. Like seriously had she just responded with "occupied" or "someone is in here" it would have been fine. There was absolutely no reason to engage a teenager in that manner and be nasty especially when they apologized for knocking again because there was no response. Disgusting behavior and if the bathrooms were to be treated as unisex then they should have unisex signage on them.
Service: 1
Michael
Tried to use a gift card at the drive-through. I was told I couldn’t use it. I paid cash and received subpar food. The photos are of a $25 purchase.
Atmosphere: 1
Food: 1
Service: 1
daisy L
👎👎👎
Service: 1
Justin
The manager here was abusive towards two different staff around 1300hrs today. Physically confrontational as well. The lady is clearly not good at managing a team.
I am very disappointed with the service at this location. The drinks are consistently poorly prepared, especially the matcha lattes. I always request less milk so the drink has a stronger matcha flavor, yet they repeatedly do the opposite. The lavender foam is always mixed into the drink instead of being placed on top as shown in the promotional photos. I believe staff should take more pride in their work or allow someone who truly values the position to take their place.
Atmosphere: 1
Food: 1
Service: 1
Ordered a 9 dollar drink and they messed it up but I had work so I came back an hour later and they refused to fix it or make it right and the manager Paige was extremely unwelcoming and basically told me to kick rocks and laughed at me with the employee about not fixing it . I come here everyday mind you
Atmosphere: 1
Food: 1
Service: 1
Gus was knowledgeable and helped me picked a great refresher! He has great customer service.
Atmosphere: 5
Food: 5
Service: 5
I am a strong black coffee drinker, and this location has the strongest dark roast coffee than any other Starbucks in the area. Finally, I can have the dark roast coffee without being given Americano. Intrigued.
Atmosphere: 5
Food: 5
Service: 4
This All Girls Crew does an excellent job- thank you!!!
Atmosphere: 5
Food: 5
Service: 5
I ordered an iced coffee here once, and it was so clear I could’ve read a book through it. But sure, mistakes happen, right? So, like an idiot with hope, I went back for another. Guess what? Translucent again… like they brewed it with the tears of my crushed dreams. Third time’s the charm? NOPE. I’m literally writing this review through the crystal clear abyss of my latest iced coffee, wondering if it’s just purified tap water with a whisper of coffee’s ghost.
Don’t even bother asking for a remake… they’ll just pour more of this sad, watery regret into your cup with a smile that says “We gave up before you did.” And a voucher? I’ve seen them offer it to others after a bad visit… but I’ll pass, I’d rather get a coupon for a root canal. Just train the staff to make an iced coffee that doesn’t look like it belongs in a fish tank. Not for me… but for the next poor soul who stumbles into this caffeine free nightmare. I’ll give them 1 star instead of none for consistency for screwing this up every. single. time.
this was my venti cup after i picked it up. might as well have gotten a grande. why is there so much ice? i took a cupped sips and it was gone. do better. save your money and go elsewhere
Food: 1
Service: 2
This Starbucks was just what you want. I used the drive-thru and the young lady taking the order was sweet and fast. Went around to pick-up and my order was ready. The young people here are extremely polite and it makes for a good experience. And my peppermint mocha latte was excellent.
Great coffee
Atmosphere: 5
Food: 5
Service: 5
I ordered my coffee and this is the second time that they sent my coffee half , Some time ago also they have forgot my straw and I didn’t say it because mistakes happen all the time but one time is good ,three not.
Restaurantji Recommends
Good location, music not too loud where you don’t have to walk outside to make or take a call. No locks from the outside on bathrooms.Service was good & friendly with smiles & helpful attitude. Otherwise a little above average.
Atmosphere: 3
Food: 3
Service: 4
Had the most appalling interaction at this location today. My daughter and I mobile ordered drinks. My daughter ran in to grab the drinks and use the restroom. My daughter knocked on the women's restroom door and received no response. After waiting about three more minutes she knocked again thinking maybe she needed a key or it had been locked from the inside since there had been no answer knocked again before going to the front counter she gets this response "hiii im in here using the bathroom, you can use the men's restroom it's free". My daughter continued to wait because the bathrooms are clearly marked and she has had the experience of there only being a urinal in the men's room. When the woman came out it was an employee holding their apron and she proceeded to be incredibly rude and hostile with my daughter
Employees "was that you knocking?"
Daughter "yes i didn't hear a response the first time im sorry"
Employee "yea that's because i was using the restroom, the men's room is always free to use and they're basically unisex my love. have a good day" in the rudest tone I have ever heard.
Like seriously had she just responded with "occupied" or "someone is in here" it would have been fine. There was absolutely no reason to engage a teenager in that manner and be nasty especially when they apologized for knocking again because there was no response. Disgusting behavior and if the bathrooms were to be treated as unisex then they should have unisex signage on them.
Service: 1
Tried to use a gift card at the drive-through. I was told I couldn’t use it. I paid cash and received subpar food. The photos are of a $25 purchase.
Atmosphere: 1
Food: 1
Service: 1
👎👎👎
Service: 1
The manager here was abusive towards two different staff around 1300hrs today. Physically confrontational as well. The lady is clearly not good at managing a team.
Atmosphere: 1
Food: 5
Loading...