Starbucks
14721 Hope Ctr Lp, Fort Myers
(239) 291-9222
Recent Reviews
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Staff is so rude and lack basic customer service skills. I ordered from the mobile app a coffee and croissant. When I walked in my coffee was complete but food was still pending. I always am very patient when coming to Starbucks as I understand the job can be hectic. I watched people come and go but still I was patient. The app updated and said my order was ready but still no food. Waited 10 more minutes. I walked up to the counter and was ignored. I then walked up to where you place an order and explained that my food was marked as done but had not received it. The man did not ask me for my name or anything he just said “we had a big food order it will be out to you when we can” very snooty and dismissive I might add. Another barista came and asked my name after waiting 5 minutes more and what do you know…my food was sitting there in the drive through window area THE WHOLE TIME! All he had to do was ask my name. I sat there for a total of 23 minutes. DO BETTER!
Atmosphere: 5
Food: 5
Service: 1
Good place to stop buy when you need something to eat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Bean Crème Frappuccino Blended Crème, Double-Smoked Bacon Cheddar & Egg Sandwich, Marshmallow Dream Bar, Eggs & Cheddar Protein Box, Turkey Provolone & Pesto on Ciabatta, Ham & Swiss on Baguette
I paid 1.25 for extra cold foam and i asked the drive thru girl for more cold foam because my drink was not sweet she told me she already gave me cold foam and i started explaining they must of forgot the vanilla then because it’s not sweet at all and she closed the window in my face! So rude. It’s 80c for vanilla pumps and 1.25 for cold foam please tell me why i can’t get the drink made correctly for 6$ a drink?? No need to be rude either i was very nice
Food: 1
Service: 1
Today
The Staff was very rude . Why ? Because i said Excuse me three times and said hello three times . When it came three time she looked me an didn’t bother to aswer then turned her head away ( August /10 /2024 )
To be fair . i still give 5 stars . becasue of the
drink
They did exactly as I asked on the white paper. (Matcha Creme Frappu blender beverage). ? the best => This yesterday’s review( August /9 /2024 )
Service: 1
Quick service, food as expected
Atmosphere: 3
Food: 3
Service: 4
Rude staff
Service: 1
As always thank you
All good ? at Starbucks!
Atmosphere: 5
Food: 5
Service: 5
Great customer service, good experience, quick and efficient.
Clean and everything was yummy and what I expected!! ?
Atmosphere: 5
Food: 5
Service: 5
asked for less ice and they put way to little ice smh bro, next time add way more. Drink was disgusting to.
Atmosphere: 5
Food: 1
Service: 1
Restaurantji Recommends
The Preserve “Gals” appreciate your attention, friendliness, and your smiles! You address us by our names which makes us feel so special and at home.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Petite Vanilla Bean Scone, Banana Walnut & Pecan Loaf
I love the cake palette
Atmosphere: 5
Food: 5
Service: 5
Nice spacious location with lots of seating (tables, large tables, work tables, armchairs, covered patio ) and pleasant atmosphere. We were here (on a holiday Monday afternoon) and had the place almost to ourselves.
Atmosphere: 5
Food: 4
Service: 5
It's Starbucks... Expensive but soooo darn good. I love how it smells when I walk in.
Atmosphere: 5
Food: 5
Service: 5
BEST STARBUCKS IVE EVER BEEN TO. The lady who took my drive through order waited for me to taste my drink before driving off! Then I went inside to use the bathroom and it was ACTUALLY CLEAN! BRAVO!!
Atmosphere: 5
Food: 5
Service: 5
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