Subway

18990 S Tamiami Trail, Estero
(239) 481-7415

Recent Reviews

Ju Aviles

First time I’ve been to this location and had a horrible experience. They were very skimpy barely put any vegetables on the sandwich, and when I asked for more all the employees kept looking at each other. Like, is she serious? Type of way. They could barely understand my requests, and none of the vegetables were even fresh. They were all at the bottom of the Container.I felt like I was being rushed while they were making my sandwich, and after I was checked out, all of the employees went in the back and started saying I can’t believe she kept asking for more of this or that. I used to manage a subway for many years and I would never do this to a customer. You can clearly see that the owner is a very cheap person. I wouldn’t even bother coming here.

Atmosphere: 1

Food: 1

Service: 1

239Tank

Faron was great. One of the last remaining examples of greatness in the service industry

Atmosphere: 5

Food: 5

Service: 5

Sarah Messer

Farron was amazing! Will come back to this location just because of his awesome customer service! Visited this store on Saturday December 2nd around 5pm. Food was great too!

Atmosphere: 5

Food: 5

Service: 5

Epic R.

Very poor customer service every time I go in it the same lady or 2 lady's are very rude trying to correct everything I say I thought they were just having a bad day but no it every time I go in they get mad or are in a rush when no one else is ordering or behind me ima going to call corporate today to see if this is how they treat there customers

Rupamati Salunkhe

It's

Atmosphere: 5

Food: 5

Service: 5

Aireal Rodriguez

If I could give zero stars, I would you want to be judged for everything then by all means come eat here just ordering my food she said oh I’m glad my manager is not here to see how many XYNZ I’m giving you. Meanwhile I’m staring at the four pickles on my sandwich. She made rude comments about my weight and would not even look me in the eye absolutely so disrespectful and when I told her it shouldn’t be an issue for her to make the sandwich as I want as that’s the reason that you go to SUBWAY® to be able to add the veggies you would like to your own sandwich , some people just shouldn’t be in customer service and it’s very clear that she’s in capable of keeping her thoughts to herself. She’s very rude. Her words are hateful and I will never come here and in fact, I would’ve left my lunch there and not even paid for it if she would have said the wait comments to me prior to me paying. Never again.

Atmosphere: 1

Food: 1

Service: 1

Amanda Renee

Recently updated the interior. Very bright and clean. Food is always good.

Atmosphere: 5

Food: 5

Service: 5

Riley Taylor

First of all, I would like to say that I am a pretty frequent and loyal customer who comes in to the store about 3 to four times a week after I pick up my children from cricket practice, school, water, aerobics, running errands, etc. so I’m typically not dressed “my best” (sweatpants and a T-shirt) when I come in however I am decently maintained and well groomed, but the dirty looks and physically gagging motions I received from one of the workers (marry I believe) towards my presence in the store was ABSOLUTELY UNCALLED FOR and just down right rude and nasty!! Never in my life have I faced such disrespect, Marry then proceeded to verbally complain about my appearance to me and the other customers while embarrassing me to be there. Not a minute later marry proceeded to YELL at the poor young man who was cleaning the tables at the time to “come finish her meal” and that she “couldn’t handle looking at this” (implying my appearance). Thankfully the blond curly haired young man was able to finish such a “burden” of an order that marry stated it was, with great customer service and knowledge about the products. NEVER again will I purchase a sub from this restaurant if marry is present working!! I do hope this issue can be resolved as her customer service skills are severely lacking.

Ty Curtis

Very inconsistent with their sauces. Last time, I went they barely put any sauce on so this time asked for extra to get a normal account of sauce. Sandwich was drenched in sauce. Everything else was fine but I don't think I really want to come back to this location.

Erick Ocampo

Well where do I start, Customer service had me as these young fellas say nowadays “tweaking”, As soon as I entered the Store I was greeted by a Mean bad energy person whose name I believe was (Margy) anyways she asked what I wanted on my sub and proceeded to give me the worst attitude I have ever seen from this subway and she also proceeded to get my order wrong multiple times, She Then proceeded to ask me random questions not relating to my huge footlong, Like “Why your forehead so big” and The horrible one which and I quote “You just lost a customer for your gardening company Jose” Ps, my name isn’t even Jose. Anyways thankfully there was this nice good looking young man with a very nice hairline and he was able to assist me and provide me amazing customer service bless his young soul. Anyways I will not return to this subway again until Margret is gone and if she doesn’t leave the subway family within the next 2 weeks then I’ll just TAKE HER OUT. Like my good pal Ersi says “It’s On Sight”

Robert Hughes

I go to this store all the time because I work right across the street. I went in today and said hi to the lady named Mary. She completely ignored me and I go to the counter. She said how many are you doing today as NASTY as she could. Then I tried to explain what I needed and she threw her hands up and told the young boy to finish because she was confused. I was completely shocked because I was trying to be really nice about it. I have NEVER been treated like that in my whole life. Thank goodness for the young boy who knew exactly what I was saying. Mary acted very unprofessionally and had extremely horrible customer service. I guess I will be going to another restaurant from now on.

Gavin Gonzalez

after being shunned by Mary, she thought it would be funny to spit in my meal and tell me to make another one for myself. Thankfully this young highschooler was nice enough to make me another one of my orders. Mary was extremely rude and disrespectful.

Karen-Rae Baur

always good and

Atmosphere: 5

Food: 5

Service: 5

candie Rose

The two staff members who helped us this evening — a lady and gentleman — where very welcoming and kind. The subs where made fast and delicious. We look forward to coming back for more. Thanks, guys!

Christine E.

The door dasher forgot my beverages a couple weeks ago and they had no way to correct the mistake that day. When I reordered today and called to ask about the missing sodas, there was a note and the employee remembered me and took care of it. The sandwiches are also really good! The Bella Mozza is my new favorite Italian sandwich. I add Cento Hoagie Spread and it is phenomenal! Cheers!

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