Firehouse Subs Beal and Racetrack

This is the worst firehouse I have ever been to. It took 35 minutes to get two sandwiches and the one sandwich is a small! And the order was wrong! It was not very clean as well. They ran out of pickles, which I get but they didn’t even address it. And everyone knows that folks love firehouse pickles. The franchisee needs to check on their store! PS it wasn’t busy and they had a full staff.

Atmosphere: 1

Food: 1

Service: 1

Awesome food.

Atmosphere: 5

Food: 5

Service: 5

Employees were rude and clearly did not want to be bothered by customers. When told about what items we did not want on our food they argued that it already was not on the sandwich, even tho the menu says otherwise. This interaction made us uncomfortable so we went elsewhere. Please train your employees on customer service or at the very least what items are on the menu and what they include.

Atmosphere: 1

Food: 1

Service: 1

I came into this establishment at 7:45, 12/10/25, lobby empty apart from one person, and no visible Togo orders. The lady to greet me, an older blonde woman, started off with a deep sigh before saying “How are you?”. When I responded “I’m fine” and asked her in kind, she responded “Well, I’m here!” antagonistically.

A younger, possibly teenager stepped out from the back to take my order. She had a better attitude, but when I asked her to remove the onions and peppers from a Steak & Cheese, I was told that the sub “Didn’t come with those, or tomatoes or lettuce”.

While staring at the menu, reading “caramelized onions and grilled peppers” I asked, “Are you sure?”, to be told, that yes, she was sure.

I simply left. No drama, arguments, or hysterics, just sheer confusion.

Restaurants can’t stay open with an empty lobby at 7:45pm on a week day. They can’t stay open with poor first impressions. They can’t stay open with employees who don’t even know what they’re putting into the system.

Reading the other reviews, it sounds like management has a solid grasp during the day time, and people leave satisfied. I think management needs to spend more attention to their dinner staff, and adequately train the people they can’t directly oversee as often.

I did not get these people’s names.

I say all of this as a food service manager, based here in FWB. I visit this location, or the Uptown Station location, four times a year, and this was simply the worst experience I have had at a Firehouse, ever.

Atmosphere: 5

Food: 1

Service: 1

The two customer service persons behind the counter were very nice.Great smiles and very helpful. I picked up the sub for my sister as I am not a big person on subs. But these 2 individuals have to be the best. I've come in contact with
Ever in a subshop. Thank you for your smiles, your laughter.And your kindness and your great service. Later bros..

Atmosphere: 5

Food: 5

Service: 5

The food is good and the employees provide good service.

Atmosphere: 5

Food: 5

Service: 5

Excellent customer service and great food!

Atmosphere: 5

Food: 5

Service: 5

Good food service was just ok

Atmosphere: 5

Food: 5

Service: 5

Friendly staff

Atmosphere: 5

Food: 5

Service: 5

Came in today for a sub and had to wait at least 30 minutes with at least 12 other customers for their sandwiches to be made. With 4 workers behind the counter it shouldn’t take this long. I’ve been to a Firehouse Subs in another location with only 2 employees and the service was much faster. My trust is to please speed up the process for the future.

Atmosphere: 3

Food: 5

Service: 1

Ordered on APP ready when I walked in the door and Order was correct

Atmosphere: 5

Food: 5

Service: 5

Quick good and clean!

Atmosphere: 5

Food: 5

Service: 5

Always a great sandwich

Atmosphere: 4

Food: 5

Service: 5

Great staff. Very welcoming and polite. Food was good and consistent.

Atmosphere: 5

Food: 5

Service: 5

I came into the location and asked if I could have a medium steamer (extra toasted) with a combo most of the sodas were out and the chips werent stocked and were out of the items I wanted now stuck with combo price 15.00. When I got my sandwich to the car, it was soft and mushy and I took the sandwich back inside and ask them for them to please post it the extra I had asked for so they decided to burn it to unedible.I came into the location and asked if I could have a medium steamer extra toasted. When I got my sandwich to the car, it was soft and mushy and I took the sandwich back inside and ask them for them to please post it the extra I had asked for so they decided to burn it to unedible. They did not provide me with a receipt.But I have saved it on my phone from my bank. I usually go to the one on Eglin Parkway but decided that this was on the route home and I would go ahead and stop here. I will never be back again.. I would definitely like to have a call from the manager. As I would love to send him or her a picture of the absolute mess I had to sit and pick off pieces too hard to even chew. I was given for my dinner burnt on the inside like pitch black and lettuce that doesnt even come on that sandwich, That cost me $15. I could have just flushed down the toilet..

Atmosphere: 3

Food: 1

Service: 1